F10 M5 service history.....is this acceptable or not?
Discussion
so ive asked the dealer for a print out for any work completed on the car along with all of the service history.
this is the car in question, its a 2014 with 41k on the clock and has a clean mot history according to the gov website.
https://usedcars.bmw.co.uk/vehicle/202107134958963...
heres what ive been sent
23-04-2014 @ 1519 miles service 08735 (this is the one that concerns me as i thought the run in service was due @ 1200 miles)
08-06-2016 @ 14673 miles service 10581
24-02-2017 @ 18977 miles service 10581
04-05-2018 @ 27769 miles service 08707 (the word OK is light up in amber not green,any reason?)
19-02-2021 @ 40312 miles service 00000 the dealer has said the following about this service
"Please note that the last service was done by an independent service centre. It should be noted that for them to upload the service onto the vehicle, they have all the required equipment and thus it is not detrimental to the cars history"
the only other work it has had done by bmw is the following
13-07-2016 it had a new aircon condenser
08-06-2016 it had an aftermarket heatshield mat retrofitted @ the customers request on the coolant lines
both of the above were done at around 14500 miles.
should i be concerned about the running in service being 300 miles late or the 2018 service in amber not green?
the dealer has offered a 2nd year warranty for £650 or 2 extra years warranty for £1000
this is the car in question, its a 2014 with 41k on the clock and has a clean mot history according to the gov website.
https://usedcars.bmw.co.uk/vehicle/202107134958963...
heres what ive been sent
23-04-2014 @ 1519 miles service 08735 (this is the one that concerns me as i thought the run in service was due @ 1200 miles)
08-06-2016 @ 14673 miles service 10581
24-02-2017 @ 18977 miles service 10581
04-05-2018 @ 27769 miles service 08707 (the word OK is light up in amber not green,any reason?)
19-02-2021 @ 40312 miles service 00000 the dealer has said the following about this service
"Please note that the last service was done by an independent service centre. It should be noted that for them to upload the service onto the vehicle, they have all the required equipment and thus it is not detrimental to the cars history"
the only other work it has had done by bmw is the following
13-07-2016 it had a new aircon condenser
08-06-2016 it had an aftermarket heatshield mat retrofitted @ the customers request on the coolant lines
both of the above were done at around 14500 miles.
should i be concerned about the running in service being 300 miles late or the 2018 service in amber not green?
the dealer has offered a 2nd year warranty for £650 or 2 extra years warranty for £1000
Wouldn't be worried in the slightest about the RiS as was hardly very late & IIRC the range is 1000-1800 miles ideally so depending on the owners schedule, it's likely they had a journey needing to be taken that co-incided.
My F10 M5 RiS was around 1400 miles & on my F90 M5 it was closer to 1000 miles as that suited my schedule.
As regards the 2018 note being Amber, I'd certainly ask a/the Dealer why, but i found the On Board schedule wasn't overly accurate & if someone ham fisted touched it, any errors were next to impossible to rectify. I had 2 identical services listed on my F10, carried out 1 day & 5 miles apart
My F10 M5 RiS was around 1400 miles & on my F90 M5 it was closer to 1000 miles as that suited my schedule.
As regards the 2018 note being Amber, I'd certainly ask a/the Dealer why, but i found the On Board schedule wasn't overly accurate & if someone ham fisted touched it, any errors were next to impossible to rectify. I had 2 identical services listed on my F10, carried out 1 day & 5 miles apart
w8pmc said:
Wouldn't be worried in the slightest about the RiS as was hardly very late & IIRC the range is 1000-1800 miles ideally so depending on the owners schedule, it's likely they had a journey needing to be taken that co-incided.
My F10 M5 RiS was around 1400 miles & on my F90 M5 it was closer to 1000 miles as that suited my schedule.
As regards the 2018 note being Amber, I'd certainly ask a/the Dealer why, but i found the On Board schedule wasn't overly accurate & if someone ham fisted touched it, any errors were next to impossible to rectify. I had 2 identical services listed on my F10, carried out 1 day & 5 miles apart
cheers buddy, i have asked the question about the amber lightMy F10 M5 RiS was around 1400 miles & on my F90 M5 it was closer to 1000 miles as that suited my schedule.
As regards the 2018 note being Amber, I'd certainly ask a/the Dealer why, but i found the On Board schedule wasn't overly accurate & if someone ham fisted touched it, any errors were next to impossible to rectify. I had 2 identical services listed on my F10, carried out 1 day & 5 miles apart
EDIT.....
he has just replied with the following regarding the amber light
"the amber light is permissable as this is an indicator that it is required very soon and so not detrimental"
Edited by BIG SHREK on Monday 19th July 16:13
mmm-five said:
None of that would worry me, but I'd make sure the extra warranty is the BMW Insured warranty, and not the dealer's own 'equivalent' - as it may not be exactly as like-for-like as you'd be expecting.
so the reply is this...."the 1st 12 months is with bmw then after that the quote was to have the warranty with car care plan,we have been using them for years with no issues"
BIG SHREK said:
so the reply is this....
"the 1st 12 months is with bmw then after that the quote was to have the warranty with car care plan,we have been using them for years with no issues"
Playing devil's advocate...are they saying that they (i.e. the dealer) hasn't had any issues, or the customers haven't had any issues claiming?"the 1st 12 months is with bmw then after that the quote was to have the warranty with car care plan,we have been using them for years with no issues"
I'd ask for a breakdown of the key differences between your CCP offering and BMW Insured product, and if they can't provide one then get a copy of the dealer warranty T&Cs and see how it compares to the BMW Insured one - check everything from breakdown cover (UK/Europe), to excesses and wear & tear clauses, and mileage/payout limits.
Not saying there's anything wrong per se, but it does no harm to check.
BTW, mine is also administered by Care Care Plan, and the docs I've got look like they cover the same things (including being maintained at any VAT-registered garage, not just a BMW dealer/service agent). The only thing I spotted was the European breakdown cover was at the 'dealer's absolute discretion' whatever that means.
Mine was sold to me as an extended BMW, but 3 months down the line when the documentation came, it was a dealer-administered equivalent warranty - and was only 20% cheaper than the BMW one, so had I known at the time I might have taken the BMW one. However, the terms are very similar to the BMW one, so I'll wait until the AUC one expires and see what the process is like if/when something happens on a trip to Germany/Spain (although I have European breakdown cover through my bank account anyway).
Mine's only a 320D though - so nothing other than the timing chain to worry about
BIG SHREK said:
23-04-2014 @ 1519 miles service 08735 (this is the one that concerns me as i thought the run in service was due @ 1200 miles)
08-06-2016 @ 14673 miles service 10581
24-02-2017 @ 18977 miles service 10581
04-05-2018 @ 27769 miles service 08707 (the word OK is light up in amber not green,any reason?)
19-02-2021 @ 40312 miles service 00000 the dealer has said the following about this service
"Please note that the last service was done by an independent service centre. It should be noted that for them to upload the service onto the vehicle, they have all the required equipment and thus it is not detrimental to the cars history"
the only other work it has had done by bmw is the following
13-07-2016 it had a new aircon condenser
08-06-2016 it had an aftermarket heatshield mat retrofitted @ the customers request on the coolant lines
I think I'd be more concerned about the almost 3 year gap between the last two services. That's a very long time to go with no service on a car like this. Admission here though: I over-service my cars. BMW service intervals are frequently too long anyway IMO, but an M car that's covered c. 13k miles in 3 years without so much as an oil change? Unless it's been parked up and not used during that time, I'd need a **very** thorough inspection of everything - it seems too much like neglect for me to be comfortable that the car has been looked after. 08-06-2016 @ 14673 miles service 10581
24-02-2017 @ 18977 miles service 10581
04-05-2018 @ 27769 miles service 08707 (the word OK is light up in amber not green,any reason?)
19-02-2021 @ 40312 miles service 00000 the dealer has said the following about this service
"Please note that the last service was done by an independent service centre. It should be noted that for them to upload the service onto the vehicle, they have all the required equipment and thus it is not detrimental to the cars history"
the only other work it has had done by bmw is the following
13-07-2016 it had a new aircon condenser
08-06-2016 it had an aftermarket heatshield mat retrofitted @ the customers request on the coolant lines
Magnum 475 said:
I think I'd be more concerned about the almost 3 year gap between the last two services. That's a very long time to go with no service on a car like this. Admission here though: I over-service my cars. BMW service intervals are frequently too long anyway IMO, but an M car that's covered c. 13k miles in 3 years without so much as an oil change? Unless it's been parked up and not used during that time, I'd need a **very** thorough inspection of everything - it seems too much like neglect for me to be comfortable that the car has been looked after.
i totally agree about the service intervals being too infrequent HOWEVER most of the last 12 months have been under lockdown so perhaps it has been parked up for a long time. we have just sold our fn2 civic type r as the wife needed to downsize and for nearly 11 months it was parked up due to lockdown.we gave it a big service just before lockdown and covered around 800 miles before parking it up,now honda say every 12 months for a service and when we sold it people kept saying its missed a service.
yes maybe on paper it had but really come on who in their right mind is going to change the oil on a 40k honda when it was done 800 miles ago??
maybe this m5 seems too good to be true and ive got my rose tinted glasses on again...........
mmm-five said:
Playing devil's advocate...are they saying that they (i.e. the dealer) hasn't had any issues, or the customers haven't had any issues claiming?
I'd ask for a breakdown of the key differences between your CCP offering and BMW Insured product, and if they can't provide one then get a copy of the dealer warranty T&Cs and see how it compares to the BMW Insured one - check everything from breakdown cover (UK/Europe), to excesses and wear & tear clauses, and mileage/payout limits.
Not saying there's anything wrong per se, but it does no harm to check.
BTW, mine is also administered by Care Care Plan, and the docs I've got look like they cover the same things (including being maintained at any VAT-registered garage, not just a BMW dealer/service agent). The only thing I spotted was the European breakdown cover was at the 'dealer's absolute discretion' whatever that means.
Mine was sold to me as an extended BMW, but 3 months down the line when the documentation came, it was a dealer-administered equivalent warranty - and was only 20% cheaper than the BMW one, so had I known at the time I might have taken the BMW one. However, the terms are very similar to the BMW one, so I'll wait until the AUC one expires and see what the process is like if/when something happens on a trip to Germany/Spain (although I have European breakdown cover through my bank account anyway).
Mine's only a 320D though - so nothing other than the timing chain to worry about
i will ask the question buddyI'd ask for a breakdown of the key differences between your CCP offering and BMW Insured product, and if they can't provide one then get a copy of the dealer warranty T&Cs and see how it compares to the BMW Insured one - check everything from breakdown cover (UK/Europe), to excesses and wear & tear clauses, and mileage/payout limits.
Not saying there's anything wrong per se, but it does no harm to check.
BTW, mine is also administered by Care Care Plan, and the docs I've got look like they cover the same things (including being maintained at any VAT-registered garage, not just a BMW dealer/service agent). The only thing I spotted was the European breakdown cover was at the 'dealer's absolute discretion' whatever that means.
Mine was sold to me as an extended BMW, but 3 months down the line when the documentation came, it was a dealer-administered equivalent warranty - and was only 20% cheaper than the BMW one, so had I known at the time I might have taken the BMW one. However, the terms are very similar to the BMW one, so I'll wait until the AUC one expires and see what the process is like if/when something happens on a trip to Germany/Spain (although I have European breakdown cover through my bank account anyway).
Mine's only a 320D though - so nothing other than the timing chain to worry about
Mondial are very strict so the late services should invalidate that (IMO crucial) BMW warranty. I am surprised that car is even sold AUC for that very reason. Or is it AUC at all?
I have seen dealer Groups sell non AUC qualifying cars using their name so the punters assumes the car is AUC.
The offer on non Mondial 2nd and 3rd years may be a sign of that.
I assume those 2 extra years exclude wear and tear, unlike the Mondial product.
I have seen dealer Groups sell non AUC qualifying cars using their name so the punters assumes the car is AUC.
The offer on non Mondial 2nd and 3rd years may be a sign of that.
I assume those 2 extra years exclude wear and tear, unlike the Mondial product.
Was reading through this thread and clicked on the link to the car in the OP - I was a wee bit gobsmacked to see that the M5 in question used to be mine. I leased it from new @March 2014 until it was picked up in April 2016
It was supplied by Chandlers in Brighton.
I can confirm that the first service was carried out properly and within time parameters, work and availability of BMW dealerships dictated when it went in, from memory I think I had to change it a couple of times due to work commitments. It went back to BMW before next service was due
Apart from that initial service I put 2 new tyres on the back on 17th December 2015
It was supplied by Chandlers in Brighton.
I can confirm that the first service was carried out properly and within time parameters, work and availability of BMW dealerships dictated when it went in, from memory I think I had to change it a couple of times due to work commitments. It went back to BMW before next service was due
Apart from that initial service I put 2 new tyres on the back on 17th December 2015
nickfrog said:
Mondial are very strict so the late services should invalidate that (IMO crucial) BMW warranty. I am surprised that car is even sold AUC for that very reason. Or is it AUC at all?
I have seen dealer Groups sell non AUC qualifying cars using their name so the punters assumes the car is AUC.
The offer on non Mondial 2nd and 3rd years may be a sign of that.
I assume those 2 extra years exclude wear and tear, unlike the Mondial product.
Mondial haven't provided the BMW Insured warranty for some years, but if you're paying into one on a monthly basis (so it never expires) I'd keep it, as the newer AWP-administered one isn't quite as good (or they seem to be challenging claims more frequently - maybe due to boy racers / influencers posting their exploits on instatwitbook).I have seen dealer Groups sell non AUC qualifying cars using their name so the punters assumes the car is AUC.
The offer on non Mondial 2nd and 3rd years may be a sign of that.
I assume those 2 extra years exclude wear and tear, unlike the Mondial product.
From reading my warranty documents over the last 15 years or so, wear and tear has been specifically EXCLUDED in the AUC, Mondial or AWP (the new provider) warranties.
Magnum 475 said:
I think I'd be more concerned about the almost 3 year gap between the last two services. That's a very long time to go with no service on a car like this. Admission here though: I over-service my cars. BMW service intervals are frequently too long anyway IMO, but an M car that's covered c. 13k miles in 3 years without so much as an oil change? Unless it's been parked up and not used during that time, I'd need a **very** thorough inspection of everything - it seems too much like neglect for me to be comfortable that the car has been looked after.
I agree with that. I had a bad experience with a G31 540i being sold as AUC (Belgium), with amber flagged on one of the services. If you clicked on that it was because the service had been exceeded by some 3000 km and I was informed that the AUC warranty was voided, but that the dealer would honour it. I would not buy an M5 with the amber as well as an independent service 14000 miles and 3 years into it - this cannot be within the AUC guidelines. Now I recall a pure metal silver M5 i looked at a while back at Sytners, the RIS had been done at 4.5k but the car was advertised on AUC site, and there was no mention of this till i spotted it. Then they tried to say it was a mistake and they could correct it (!), and then finally admitted the car was sold without an AUC warranty but would be self-insured by themselves. Often wonder what happened to that car, lovely looking thing but the expensive paint job would put me offf too.
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