Toyota extends warranty to 10 years, if serviced with them
Discussion
Until yesterday, all new Toyotas & Lexuses came with a five year manufacturer warranty.
This has now changed, they now come with a three year warranty which automatically extends by a year each time the car is serviced by a franchised Toyota dealership, up to a maximum of ten years and 100k miles.
Existing cars sold with a five year warranty can also get this extended for up to ten years when serviced by Toyota.
If a car has not been serviced on time or by a Toyota dealer, it can re-enter the scheme following a service at a franchised dealer, who will check it over and perform any required repairs, after which it will be covered again.
Models with two year service intervals will get a two year extension at each franchised service.
Services in year ten of the car's life will still get 12 months extension, so it's possible to cover a car up to the day before its 11th birthday.
https://www.autocar.co.uk/car-news/industry-news/t...
https://mag.toyota.co.uk/toyota-warranty-how-it-wo...
EU regulations require all car makers to provide a two year warranty on all new cars, even those serviced outside their franchised dealerships, as long as the service schedule is fulfilled correctly. However beyond month 24, it's up to the manufacturer to decide.
Most cars probably leave the dealer network for servicing between three and ten years of age, so there's potentially a significant amount of servicing work that the franchised dealer could recapture in exchange for this extended warranty cover.
For people who carry on returning their Toyota to the franchised dealership every year anyway, as my parents did, this is all upside. For others it may be a question of balancing the higher cost of official servicing against the benefits of any cover.
One issue is what a warranty does or does not cover - as a car gets older, a number of parts will wear out and need replacement - AFAIK the cost of replacing parts at the end of their expected life wouldn't be covered by a warranty, only premature failures. OTOH anyone concerned about e.g. possible hybrid battery failure may find this useful. Or any Supra owners concerned about their German mechanicals falling apart early.
If buying a secondhand Toyota/Lexus, maybe a GT86 or a run-out ISF, one with full Manufacturer service history may now be more worth seeking out.
Will be interesting to see how many more owners of 3-10 year old Toyotas go for franchised dealer servicing, and if any other manufacturers follow suit.
Surely that's illegal? As I understand it manufacturers aren't allowed to discriminate in terms of warranty against people who get their cars serviced at independent garages as long as the work is done to an appropriate standard with OEM quality parts.
Maybe they've got around that by making an extra year's warranty part of what you're paying for when you get the car serviced at a main dealer?
Maybe they've got around that by making an extra year's warranty part of what you're paying for when you get the car serviced at a main dealer?
Edited by kambites on Tuesday 1st June 17:05
Taking into account the price difference for a dealer service vs an indy service (not a lot IME), and the cost for a year of extended warranty coverage (a lot IME) this seems a great deal to me. More to the point it offers a lot of "peace of mind" and "freedom from ballache", which is very attractive to a lot of people.
I can't imagine any European manufacturer offering a 10 year warranty until they've phoned around to pick a good insolvency practitioner.
I can't imagine any European manufacturer offering a 10 year warranty until they've phoned around to pick a good insolvency practitioner.
Interesting - got an email from VW the other day promoting their new "All In" service, MOT, Roadside and Warranty package. Car has to be less than 6yrs old to start and max age is 8yrs.
Cost was not much more than dealer service and MOT would cost, so roadside and warranty pretty well free. Depending on how it works, roadside and warranty may not cost VW anything unless there are claims, and they pay dealers buttons for carrying out the services, so it's a great scam for VW. The dealers will make up their income by finding even more trumped up work that must be done.
I assumed they'd done it to try and get people to hang onto their cars in light of the current situation.
Cost was not much more than dealer service and MOT would cost, so roadside and warranty pretty well free. Depending on how it works, roadside and warranty may not cost VW anything unless there are claims, and they pay dealers buttons for carrying out the services, so it's a great scam for VW. The dealers will make up their income by finding even more trumped up work that must be done.
I assumed they'd done it to try and get people to hang onto their cars in light of the current situation.
Edited by Sheepshanks on Tuesday 1st June 17:26
kambites said:
Surely that's illegal? As I understand it manufacturers aren't allowed to discriminate in terms of warranty against people who get their cars serviced at independent garages as long as the work is done to an appropriate standard with OEM quality parts.
I would imagine that legally, the first three years of unconditional cover are the "warranty", and the conditionally extended cover in years 4-10 is a "generosity scheme" from Toyota, which is outside the remit of the Block Exemption Regulations.http://ec.europa.eu/competition/sectors/motor_vehi...
CoolHands said:
Sounds good but a bit s
t if they all start doing that? Imagine if none of you have any warranty as you don’t pay over-inflated servicing costs?
I guess you get what you pay for, and in this case what you're paying for when you get your car serviced at a main dealer is the warranty. t if they all start doing that? Imagine if none of you have any warranty as you don’t pay over-inflated servicing costs?stickleback123 said:
Taken into account the price difference for a dealer service vs and indy service (not a lot IME), and the cost for a year of extended warranty coverage (a lot IME) this seems a great deal to me.
I can't imagine any European manufacturer offering a 10 year warranty until they've phoned around to pick a good insolvency practitioner.
May be some manufacturers will have to? If all this kicks off and its within the European Block Exemption rules. It will be bad news for small Independent Specialists. Just what does a ten year warranty cover, that is the question. I can't imagine any European manufacturer offering a 10 year warranty until they've phoned around to pick a good insolvency practitioner.
kambites said:
Surely that's illegal? As I understand it manufacturers aren't allowed to discriminate in terms of warranty against people who get their cars serviced at independent garages as long as the work is done to an appropriate standard with OEM quality parts.
But if you have your car 'serviced' by someone working out of a van, will they be using OEM parts and work to a standard?Edited by kambites on Tuesday 1st June 17:05
Many take their cars to such mechanics because they are cheaper than the main dealer, and that cost saving has to come from somewhere.
Toyota don't have workshop manuals anymore, instead garages subscribe to their TIS system, which is not cheap and not something a back street mechanic would probably subscribe to.
https://techinfo.toyota.com/techInfoPortal/appmana...
NMNeil said:
Many take their cars to such mechanics because they are cheaper than the main dealer, and that cost saving has to come from somewhere.
Mostly it comes from the garage not paying a huge amount of money to the manufacturer for the right to put their name on the front of the garage. If you're handy with the spanners so change things like brake pads and discs yourself before the service is required, this would be a great scheme.
Generally Toyota servicing itself is quite reasonable, its when you need extras such as clutch or brake renewals etc that the prices are fairly steep, if you only basically need a service to gain the extra year's warranty that's a bargain.
Toyota as well priced or even better than indies for cambelt changes where needed and normal transmission fluid changes such as Hilux etc are included in the major services anyway they are also the only maker's service dept (that i'm aware of) who include proper brake strip clean lube at major service intervals, usually every other year.
Generally Toyota servicing itself is quite reasonable, its when you need extras such as clutch or brake renewals etc that the prices are fairly steep, if you only basically need a service to gain the extra year's warranty that's a bargain.
Toyota as well priced or even better than indies for cambelt changes where needed and normal transmission fluid changes such as Hilux etc are included in the major services anyway they are also the only maker's service dept (that i'm aware of) who include proper brake strip clean lube at major service intervals, usually every other year.
As the vehicle park for non ICE vehicles increases the aftermarket revenue stream is going to head south. They simply don't need as much maintenance.
I imagine we will see all sorts of schemes to try and encourage users to keep sending vehicles to main dealers but ultimately the hole is just going to get bigger.
I imagine we will see all sorts of schemes to try and encourage users to keep sending vehicles to main dealers but ultimately the hole is just going to get bigger.
Interesting. 10 years good, 100k not so outstanding.
I listen to an American radio station, and over there all new Toyotas come with a 10 year, 250,000 mile warranty as standard with no strings attached.
Certain Fords and GM vehicles get 5 year, 100k warranties (as opposed to the 3 years and 30k we get over here).
The question I'd have to ask is why do the UK and Europe get the stty end of the stick? The only makers who seem to go all-out over here are Hyundai, Kia et al
I listen to an American radio station, and over there all new Toyotas come with a 10 year, 250,000 mile warranty as standard with no strings attached.
Certain Fords and GM vehicles get 5 year, 100k warranties (as opposed to the 3 years and 30k we get over here).
The question I'd have to ask is why do the UK and Europe get the s
tty end of the stick? The only makers who seem to go all-out over here are Hyundai, Kia et alChemicalChaos said:
Interesting. 10 years good, 100k not so outstanding.
I listen to an American radio station, and over there all new Toyotas come with a 10 year, 250,000 mile warranty as standard with no strings attached.
Certain Fords and GM vehicles get 5 year, 100k warranties (as opposed to the 3 years and 30k we get over here).
The question I'd have to ask is why do the UK and Europe get the stty end of the stick? The only makers who seem to go all-out over here are Hyundai, Kia et al
I think their cars typically have easier lives than ours, plus the US obsession with 3000 mile oil changes probably helps.I listen to an American radio station, and over there all new Toyotas come with a 10 year, 250,000 mile warranty as standard with no strings attached.
Certain Fords and GM vehicles get 5 year, 100k warranties (as opposed to the 3 years and 30k we get over here).
The question I'd have to ask is why do the UK and Europe get the s
tty end of the stick? The only makers who seem to go all-out over here are Hyundai, Kia et alUltimately though, it'll be a decision made by the accountants, balancing out what the competition is doing Vs what it'll cost/benefit us.
kambites said:
NMNeil said:
Many take their cars to such mechanics because they are cheaper than the main dealer, and that cost saving has to come from somewhere.
Mostly it comes from the garage not paying a huge amount of money to the manufacturer for the right to put their name on the front of the garage. the service last year was £145 at aprox 40k miles
this years service is booked for next week and will cost £225 at 52,000 miles.
With each service the main battery packs are checked and get a extra years warranty and I dont think a a indi garage would be able to offer that service?
I also do not think the price of a main dealer service is that much more expensive that a indi garage.
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