LG OLED TV - bright green pixel

[anxious_ant]

Just noticed a bright green pixel on my LG OLED TV that is especially visible on darker scenes. I've ran Pixel Refresher twice but it doesn't seem to help.
Is there anything I can do to rectify this?
The TV is just over a year old so I don't think I get any manufacturer's warranty left.

[Mr Pointy]

Where did you buy it from? The supplier may have a warranty - one good reason to buy from Richer Sounds as it would be covered for six years.

[anxious_ant]

Mr Pointy said:

Where did you buy it from? The supplier may have a warranty - one good reason to buy from Richer Sounds as it would be covered for six years.

Bought in the shop at Currys/PC World, and I didn't take out their extended warranty.
Shame as I really love this telly.

[LuS1fer]

I have a white pixel on mine in the right lower sixth of the screen. Refresher has no effect. I have learnt to live with it.

LG do not seem to have high quality standards. Mine broke down after a month and they had it for several weeks before I got it back. Lovely though it is, I wouldn't buy again.

[Road2Ruin]

anxious_ant said:

Just noticed a bright green pixel on my LG OLED TV that is especially visible on darker scenes. I've ran Pixel Refresher twice but it doesn't seem to help.
Is there anything I can do to rectify this?
The TV is just over a year old so I don't think I get any manufacturer's warranty left.

Even of the manufacturer doesn't offer any more than one year, the EU insist that six years for expensive electrical items. Just as well we didn't vote leave....oh...wait..

[shopper150]

anxious_ant said:

Mr Pointy said:

Where did you buy it from? The supplier may have a warranty - one good reason to buy from Richer Sounds as it would be covered for six years.

Bought in the shop at Currys/PC World, and I didn't take out their extended warranty.
Shame as I really love this telly.

There a quite a few retailers that offer years warranty or more. I often wonder how these retailers with a bog standard one year warranty stay in business.

[Getragdogleg]

Road2Ruin said:

Even of the manufacturer doesn't offer any more than one year, the EU insist that six years for expensive electrical items. Just as well we didn't vote leave....oh...wait..

So we should have stayed in the EU so this guy could get a new telly?

[anxious_ant]

LuS1fer said:

I have a white pixel on mine in the right lower sixth of the screen. Refresher has no effect. I have learnt to live with it.

LG do not seem to have high quality standards. Mine broke down after a month and they had it for several weeks before I got it back. Lovely though it is, I wouldn't buy again.

I also have a smaller non OLED LG smart TV and I must say that's been brilliant. You can't beat the price for the features that you get with LG.

I suppose I just need to learn to live with it as well.

[Narcisus]

Getragdogleg said:

Road2Ruin said:

Even of the manufacturer doesn't offer any more than one year, the EU insist that six years for expensive electrical items. Just as well we didn't vote leave....oh...wait..

So we should have stayed in the EU so this guy could get a new telly.

Agreed we should have stayed in glad you have come round to the proper way of thinking at last....

[Getragdogleg]

Narcisus said:

Getragdogleg said:

Road2Ruin said:

Even of the manufacturer doesn't offer any more than one year, the EU insist that six years for expensive electrical items. Just as well we didn't vote leave....oh...wait..

So we should have stayed in the EU so this guy could get a new telly.

Agreed we should have stayed in glad you have come round to the proper way of thinking at last....

Too late now.

[Oakey]

Road2Ruin said:

Even of the manufacturer doesn't offer any more than one year, the EU insist that six years for expensive electrical items. Just as well we didn't vote leave....oh...wait..

Oh, you mean like we had for years before the EU under the Sales of Goods Act where expensive things had a reasonable life expectancy? I believe this falls under the Consumer Rights Act now.

Edited by Oakey on Sunday 7th March 09:34

[gus607]

Mr Pointy said:

Where did you buy it from? The supplier may have a warranty - one good reason to buy from Richer Sounds as it would be covered for six years.

Or even John Lewis with their free 5 year warranty.

[anxious_ant]

gus607 said:

Mr Pointy said:

Where did you buy it from? The supplier may have a warranty - one good reason to buy from Richer Sounds as it would be covered for six years.

Or even John Lewis with their free 5 year warranty.

Noted. OLED TVs are great but apparently not all are equal.

Might get Samsung next.

[Digger]

Have you at least approached the retailer or/and LG yet?

[anxious_ant]

Digger said:

Have you at least approached the retailer or/and LG yet?

To be honest, no due to how long I've owned the TV. However I will give it shot once I find the correct channel to contact them.

[Teddy Lop]

anxious_ant said:

Noted. OLED TVs are great but apparently not all are equal.

Might get Samsung next.

Samsung aftersales is infamously bad. Consider it as basically having no warranty.

[anxious_ant]

Teddy Lop said:

anxious_ant said:

Noted. OLED TVs are great but apparently not all are equal.

Might get Samsung next.

Samsung aftersales is infamously bad. Consider it as basically having no warranty.

I suppose the OLED panels are of better quality.

Found LG's support information ,12 months parts and labour.
Might give them a go, but have a feeling it's not going to be cheap.

[LuS1fer]

Good luck but LG's dead pixel policy seems to allow a number of dead pixels before it becomes a warranty issue.

Having had previous experience with their warranty department, I didn't bother, I can live with one dead pixel.

https://www.lg.com/ca_en/products/documents/LG%20L...

[Digger]

Remember, towards the end of any conversation you have with them should they decline to investigate or repair under warranty, & before you mention any sale of goods act or DSR etc etc, that you insist they consider repairing “as a gesture of goodwill”.

Or something like that at least.

[anxious_ant]

LuS1fer said:

Good luck but LG's dead pixel policy seems to allow a number of dead pixels before it becomes a warranty issue.

Having had previous experience with their warranty department, I didn't bother, I can live with one dead pixel.

https://www.lg.com/ca_en/products/documents/LG%20L...

Thanks for this, saves me trying to unmount the telly to get the serial number

Policy doesn't make sense as a consumer, by the time enough dead pixels are present most probably it's out of warranty period.

I suppose I can train myself to ignore it, suppose this is the risk with OLED TVs, like carbon ceramic discs they perform well but can be fragile...