discrimination?
Discussion
Daughter visits store to ask for a refund of goods, "no probs go upstairs and you'll be seen to" she is told, "but I have a my baby in his pram, do you have a lift"? "no sorry you'll have to use the stairs", "can't he come down"? "no sorry come back when you can go upstairs"
surely this can't be right?
surely this can't be right?
apache said:
Daughter visits store to ask for a refund of goods, "no probs go upstairs and you'll be seen to" she is told, "but I have a my baby in his pram, do you have a lift"? "no sorry you'll have to use the stairs", "can't he come down"? "no sorry come back when you can go upstairs"
surely this can't be right?
Well done, your daughter is obviously a well brought up lady who is polite and intelligent. The streetwise chav aproach would however have solved the problem. Wacking Kylie, Brad and Britney around the head on the ground floor the chav mother would have the store emptying faster than brothel full of tory Mps in a raid. The retail assistant would have employed the full power of their NVQ level 3 in getting the bloke from upstairs to get his arse down there ASAFP. Face it, Blairs Britain is utter crap.
Pethetic, isn't it. I stress to my staff that complaints can be a real opportunity to impress.
The chap concerned should have offered to carry the pram upstairs, which I'm sure would have impressed the customer and 'retained' her not 'lost' her. Unfortunately, not many employees think like proprietors. Those that do end up being proprietors.
The chap concerned should have offered to carry the pram upstairs, which I'm sure would have impressed the customer and 'retained' her not 'lost' her. Unfortunately, not many employees think like proprietors. Those that do end up being proprietors.
nonegreen said:
... employed the full power of their NVQ level 3 ...
The tickled me that one, the sad but true state of affairs we live in. I had a similiar fustration trying to purchase a new desk chair. The pond-life assistant couldn't have been any more discouraging, he literally didnt want me to buy anything or try anything out, just leave the store without creating any more 'stressfull' work for him.
I get the feeling they really don't give two flips about the company they work for, just don't go round creating work for them.
>> Edited by scorp on Thursday 23 June 09:19
apache said:
Daughter visits store to ask for a refund of goods, "no probs go upstairs and you'll be seen to" she is told, "but I have a my baby in his pram, do you have a lift"? "no sorry you'll have to use the stairs", "can't he come down"? "no sorry come back when you can go upstairs"
surely this can't be right?
To be perfectly honest I think it's a disgusting attitude to have. There's no good reason why they couldn't have sorted it out for her where she was, they just couldn't be bothered.
Perhaps a written complaint to the manager/proprietor/head office might go some way to re-dress their thus far pathetic service?
When I checked into a hotel a couple of weeks ago, the chap behind the counter was desperately trying to persuade me to upgrade to a suite. I said, "no it's fine". He then continued with the hard sell, but I wasn't having any of it. When I got into my room, I discovered it was pretty pokey so I went back to him and said, "actually, I will upgrade to a suite". To which he replied, "well I don't know if we've got any available!" He then spent a good 15 minutes tapping the keyboard of his computer, shaking his head and tutting. After waiting I said "any joy?" He replied, "it would have been much easier if you'd have specified it when you originally booked." I said, "obviously I didn't know the other rooms were so small when I booked, because they look bigger on your web-site". Astonishingly, he replied "the web-site is designed to sell the hotel not show room sizes".
Why do people employ these muppets? These guys are representing the company to the customers. It beats the hell out of me.
Why do people employ these muppets? These guys are representing the company to the customers. It beats the hell out of me.
Incorrigible said:
Could she not have carried the baby upstairs
Or is it just eaier to moan about someone else
I wasn't there so can't comment on this situation!
But I think you have a very valid point! Alot of people moan and complain without looking at the situation and thinking about there actions.
Only on saturday a couple armed with a young child wonder in to the showroom about 3 minutes before we closed...which is not a problem, chap is talking on his mobile whilst wondering round with partner and now screaming child in tow!! Chap finishes mobile chat has a barny with the partner about screaming child shouts "oh
it" and they all storm out. On monday the secruity guard hands my boss a name and telephone number of the said chap who wants to complain about the lack of service he recieved!!!
Nowt queer as folk
apache said:
Daughter visits store to ask for a refund of goods, "no probs go upstairs and you'll be seen to" she is told, "but I have a my baby in his pram, do you have a lift"? "no sorry you'll have to use the stairs", "can't he come down"? "no sorry come back when you can go upstairs"
surely this can't be right?
Hey Apache, I love your web-site - fantastic. I particularly liked:
www.hatstand.org/gallery/album41/remote
srebbe64 said:
Hey Apache, I love your web-site - fantastic. I particularly liked:
www.hatstand.org/gallery/album41/remote
esselte said:
Could she not have carried the baby upstairs
Or is it just eaier to moan about someone else
What would she do with the pram?As an extra,what would have happened if instead of pushing a baby in a pram,she had been in a wheelchair?
Usually, if you have a child in a pram/pushchair, it's not just the child that you have to carry around, it's all the paraphenalia that goes with them, like nappies, bottles, change of clothes etc which are normally carried in a big bag. Then you have the added problem of having to carry the pushchair/pram upstairs (and then downstairs, which is more difficult) as well because you daren't leave it unattended because someone will either nick anything that's not alarmed or they'll just take the whole thing.
Obviously, you haven't been shopping with a young child!!
If you were a wheelchair user, then the shop is breaking the law. I would point this out to the store manager and suggest that as they have to be this flexible for disabled people, why not parents with prams who have a genuine gripe with the store?
I actually wonder whether this is a clause in the sales of good act 1979 that stipulates that shops must provide a means for any customer to complain about a service or product. I'll go and have a dig around...
I actually wonder whether this is a clause in the sales of good act 1979 that stipulates that shops must provide a means for any customer to complain about a service or product. I'll go and have a dig around...
Customer service is sometimes quite bizarre.
I bought a computer with a two year warranty.
They rang me up the other day and said "your computer is now out of warranty we are doing a special offer if you sign up now - for another two years warranty".
me "can you send me the detailed terms and conditions"
"no, the offer is only valid over the phone"
me "why should i sign up then?"
"well, when your computer breaks it will be really expensive if you don't sign up for this warranty"
me "hmmm. You made my computer, sold it to me, and now you are ringing me up telling me that (a) it will break and (b) i must sign up to something without being able to check the terms and conditions of the offer. I'm sorry but NO NO NO. F3CK OFF YOU UNHELPFUL MORON." or I might have been a bit ruder.
I bought a computer with a two year warranty.
They rang me up the other day and said "your computer is now out of warranty we are doing a special offer if you sign up now - for another two years warranty".
me "can you send me the detailed terms and conditions"
"no, the offer is only valid over the phone"
me "why should i sign up then?"
"well, when your computer breaks it will be really expensive if you don't sign up for this warranty"
me "hmmm. You made my computer, sold it to me, and now you are ringing me up telling me that (a) it will break and (b) i must sign up to something without being able to check the terms and conditions of the offer. I'm sorry but NO NO NO. F3CK OFF YOU UNHELPFUL MORON." or I might have been a bit ruder.
mrs trackside said:
Incorrigible said:
Could she not have carried the baby upstairs
Or is it just eaier to moan about someone else
What would she do with the pram?As an extra,what would have happened if instead of pushing a baby in a pram,she had been in a wheelchair?
Usually, if you have a child in a pram/pushchair, it's not just the child that you have to carry around, it's all the paraphenalia that goes with them, like nappies, bottles, change of clothes etc which are normally carried in a big bag. Then you have the added problem of having to carry the pushchair/pram upstairs (and then downstairs, which is more difficult) as well because you daren't leave it unattended because someone will either nick anything that's not alarmed or they'll just take the whole thing.
Obviously, you haven't been shopping with a young child!!
Hope this is not aimed at me,I've done this with 2 small kids in tow.Believe me I know what it's like.
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