Help Please -Courier Problems
Discussion
Would appreciate help with this.
On holiday in France last week when my TVR took ill. I needed a new stepper motor to get it running again. This is an electro-mechanical part for the fuel injection system which is about the size and shape of spark plug and weighs less than 150g.
I phoned a well known TVR parts supplier in the UK who agreed to send the part out to me using a well known national carrier. I impressed on them the urgency of my need and was assured that it would be with me within 48hrs.
72hrs later - I contacted the supplier who rang the courier and am told that the parcel's been lost.
It's three days on and I'm getting desperate. I've effectively lost 3 days of my holiday and Mrs S is very irritated.
The supplier says they will despatch a second part and have asked the courier to deliver it the next day. The courier, according to the supplier, is not in any way contrite or apologetic for losing the original part nor do they offer to do anything to make good the situation. No. They say they will deliver a replacement part the following day, guaranteed - provided I pay an extra charge of [b][big]£395[/b][/big] :yikes:
I refuse to pay this and am told by the supplier that [b]I[/b] will have to pursue a claim against the courier for the loss of the original part and the carriage. :banghead:
Fortunately, after a great deal of stress and gallic shenanigans, I eventually manage to source a part for the car in France in order to get home
I paid £95 for the original part was charged £40 by the supplier for the courier service. I paid this to the supplier by phone using a debit card.
Where do I stand legally? Is my gripe with the supplier or with the courier? Whose agent was he courier, was he mine or the suppliers?
Any help or pointers would be appreciated.
On holiday in France last week when my TVR took ill. I needed a new stepper motor to get it running again. This is an electro-mechanical part for the fuel injection system which is about the size and shape of spark plug and weighs less than 150g.
I phoned a well known TVR parts supplier in the UK who agreed to send the part out to me using a well known national carrier. I impressed on them the urgency of my need and was assured that it would be with me within 48hrs.
72hrs later - I contacted the supplier who rang the courier and am told that the parcel's been lost.
It's three days on and I'm getting desperate. I've effectively lost 3 days of my holiday and Mrs S is very irritated.
The supplier says they will despatch a second part and have asked the courier to deliver it the next day. The courier, according to the supplier, is not in any way contrite or apologetic for losing the original part nor do they offer to do anything to make good the situation. No. They say they will deliver a replacement part the following day, guaranteed - provided I pay an extra charge of [b][big]£395[/b][/big] :yikes:
I refuse to pay this and am told by the supplier that [b]I[/b] will have to pursue a claim against the courier for the loss of the original part and the carriage. :banghead:
Fortunately, after a great deal of stress and gallic shenanigans, I eventually manage to source a part for the car in France in order to get home
I paid £95 for the original part was charged £40 by the supplier for the courier service. I paid this to the supplier by phone using a debit card.
Where do I stand legally? Is my gripe with the supplier or with the courier? Whose agent was he courier, was he mine or the suppliers?
Any help or pointers would be appreciated.
Your gripe is with the courier, providing the supplier can provide evidence of having sent the goods in the first place (usually provided in the form of 'courier numbers' which can then be checked against the courier company's records to see if they've been received. Failing that, shipment numbers, p.o references (which can often be linked to courier numbers), anything)!
The courier, as I understand it, is the suppliers agent, but the supplier obviously cannot be held responsible for mistakes made by the courier as the good are out of the suppliers hands at that stage.
It's nearly always the responsibility of the receiving party to chase up missing orders. I guess this is because as long as there is proof of the goods having been send from the supplier, the receiving party then has an obligation to prove it's not trying to pull a fast one (in other words, you have to show that you're not just trying to get free stuff).
>> Edited by DanBoy on Monday 20th June 23:16
The courier, as I understand it, is the suppliers agent, but the supplier obviously cannot be held responsible for mistakes made by the courier as the good are out of the suppliers hands at that stage.
It's nearly always the responsibility of the receiving party to chase up missing orders. I guess this is because as long as there is proof of the goods having been send from the supplier, the receiving party then has an obligation to prove it's not trying to pull a fast one (in other words, you have to show that you're not just trying to get free stuff).
>> Edited by DanBoy on Monday 20th June 23:16
sparkythecat said:
Would appreciate help with this.
On holiday in France last week when my TVR took ill. I needed a new stepper motor to get it running again. This is an electro-mechanical part for the fuel injection system which is about the size and shape of spark plug and weighs less than 150g.
I phoned a well known TVR parts supplier in the UK who agreed to send the part out to me using a well known national carrier. I impressed on them the urgency of my need and was assured that it would be with me within 48hrs.
72hrs later - I contacted the supplier who rang the courier and am told that the parcel's been lost.
It's three days on and I'm getting desperate. I've effectively lost 3 days of my holiday and Mrs S is very irritated.
The supplier says they will despatch a second part and have asked the courier to deliver it the next day. The courier, according to the supplier, is not in any way contrite or apologetic for losing the original part nor do they offer to do anything to make good the situation. No. They say they will deliver a replacement part the following day, guaranteed - provided I pay an extra charge of £395
I refuse to pay this and am told by the supplier that I will have to pursue a claim against the courier for the loss of the original part and the carriage.
Fortunately, after a great deal of stress and gallic shenanigans, I eventually manage to source a part for the car in France in order to get home
I paid £95 for the original part was charged £40 by the supplier for the courier service. I paid this to the supplier by phone using a debit card.
Where do I stand legally? Is my gripe with the supplier or with the courier? Whose agent was he courier, was he mine or the suppliers?
Any help or pointers would be appreciated.
Only guaranteed way is shotgun down the suppiers throat take money from till and leave. Failing that give loads to the likes of Blairs wife and probably get a judgement saying you are negligent and not a fit human and you should feel guilty about owning a TVR cos cars are bad and drugs are good.
Danboy, The suppliers have been very apologetic and sympathetic, and I know that they will give me any necessary references to pusue a claim against the couriers. According to the suppliers, the couriers have admitted that they lost the original package, so the fact that I've not received the goods isn't in question.
Given that, I can't for the life of me imagine why they wouldn't do anything to help rectify the situation and instead wanted a huge wad of my hard earned in order to sort out their f
k up.
What can I now reasonably expect of them by way of compensation for my loss?
I'm far more reasonable than Mrs Sparky who wants someone's favourite bodily parts on a plate!
Given that, I can't for the life of me imagine why they wouldn't do anything to help rectify the situation and instead wanted a huge wad of my hard earned in order to sort out their f
k up. What can I now reasonably expect of them by way of compensation for my loss?
I'm far more reasonable than Mrs Sparky who wants someone's favourite bodily parts on a plate!
Update: Spoken to the supplier again this morning. The courier has apparently now 'found' the package and is returning it to the supplier.
The supplier is going to refund the cost of the part and the carriage to my debit card so I'm financially no worse off.
I'm still bloody annoyed with the courier's attitude though. Had I not been able to find a part in time, I may have been forced to pay them almost £400 to put right their mistake.
This surely cannot be right?
The supplier is going to refund the cost of the part and the carriage to my debit card so I'm financially no worse off.
I'm still bloody annoyed with the courier's attitude though. Had I not been able to find a part in time, I may have been forced to pay them almost £400 to put right their mistake.
This surely cannot be right?
sparkythecat said:
Update: Spoken to the supplier again this morning. The courier has apparently now 'found' the package and is returning it to the supplier.
The supplier is going to refund the cost of the part and the carriage to my debit card so I'm financially no worse off.
I'm still bloody annoyed with the courier's attitude though. Had I not been able to find a part in time, I may have been forced to pay them almost £400 to put right their mistake.
This surely cannot be right?
If the supplier contacted the courier then surely the onus would be on him to chase it up.As for getting free parts,if you received it then the courier would have had proof of delivery?Don't see why the second one should cost so much more than the first tho'.
Sorry to hear of the problems but just had to clarify, the company delivering the parts are not couriers they are a parcel company.
We are couriers and all our consignements stay with one driver for the whole journey and are traceable all the way to the delivery point at all times. Very expensive for long journeys but not one parcel lost in fifteen years of trading!
Parcel companies work on margins of around 4% and a success rate of 95% is considered good. Realistically would you fancy delivering 60 drops a day for £3 each?
Cheers
Nick
We are couriers and all our consignements stay with one driver for the whole journey and are traceable all the way to the delivery point at all times. Very expensive for long journeys but not one parcel lost in fifteen years of trading!
Parcel companies work on margins of around 4% and a success rate of 95% is considered good. Realistically would you fancy delivering 60 drops a day for £3 each?
Cheers
Nick
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