Asda tyres have ballsed up my wheel

[princeperch]

So I needed a new tyre a few months back for my Logan estate. The easiest and cheapest thing to do was go on the Asda tyre website, buy it from them, they send it to a garage round the corner from me and then I go over and they fit.

This all took place and the price was more than fair. Almost immediately the tyre sensor alarm came on. I called the bloke who fitted it and he said it was because there were three worn in tyres on the car and one new one, and the difference in the hardness of the tyre walls etc meant for a while the sensor would go off. Sounded plausible and Google said it was too.

Anyway the sensor has kept coming on and I've kept resetting it and this has been going on for a few months. I took the car to the Renault/Dacia dealer yesterday for a full service and the dealer looked at the wheel that had been replaced and he said the tyre fitter has damaged the tyre sensor valve when changing the tyre over. £160.00 for a new one. I've got the diagnosis report to confirm all this, which wheel it's on and what they he problem is.

I've emailed Asda tyres and will wait to hear from them. I suspect they will either tell me to fook off or palm me off onto the garage in Stratford, and it's fairly obvious the garage isn't going to admit they've done anything wrong.

I can see that you can buy replacement sensor valves very cheap (£4) or an entire new sensor and valve for about £25. The Renault dealer told me that it's expensive to replace because it needs the be programmed when fitted ? Does anyone know if this is rubbish and I can just buy one off Amazon or whatever and get my local trusted garage to fit it for me or whether the dealer has me over a barrel and they've gotta program it?

Any thoughts appreciated.

[kambites]

I believe Asda are basically a broker like Black Circles. You'll probably need to take it up with the garage which did the actual fitting.

As for whether the dealer is telling the truth... yes it will need coding to the ECU, but charging that much to do it is somewhat taking the piss. I'd try to find an marque specialist independent near you and see if they have the necessary equipment to do it and if so what they'd charge.

[Toyoda]

kambites said:

I believe Asda are basically a broker like Black Circles. You'll probably need to take it up with the garage which did the actual fitting.

Wouldn't have though so. His contract is with who he paid his money to, i.e. Asda. But as for whether Asda will be particularly good at rectifying this via the fitter, who knows. Lesson learned I'd say.

[princeperch]

I mean I don't want to be unreasonable. If it can be sorted for less than 160 the main stealer wants then that's ok with me.



Looks like these ones come 'pre programmed' - so presumably could just be fitted and that's it?

[Olas]

Asda dont fit tyres, and Asda are not mechanics, they most certianly did not damage your car in any way, shape or form.

[princeperch]

I didn't pay the fitter, I didn't get any paperwork from him, I just turned up, he fitted it and I drove off.

I would be happy to put my house on it that if I returned and said to him give me £160 quid mate cos you fked up my wheel a few weeks ago he isn't going to be receptive. Which is why I guess I need to try with Asda tyres first.

I'm not holding out much hope from either angles if I am being honest.

[pinchmeimdreamin]

Olas said:

Asda dont fit tyres, and Asda are not mechanics, they most certianly did not damage your car in any way, shape or form.

Who took his money ?

[gazza285]

Olas said:

Asda dont fit tyres, and Asda are not mechanics, they most certianly did not damage your car in any way, shape or form.

Asda took the money and employed an agent to fit the tyres, as mentioned above it is Asda that are responsible for the damage.

[anonymous-user]

yes they can be damaged and do need recoding, but 160 to fit is stupid money. The garage has a duty of care and has clearly damaged them, so get it replaced as cheaply as possible, and complain/small claims if needs be.

[ZX10R NIN]

princeperch said:

I mean I don't want to be unreasonable. If it can be sorted for less than 160 the main stealer wants then that's ok with me.



Looks like these ones come 'pre programmed' - so presumably could just be fitted and that's it?

Speak to the garage show them that the sensor costs £40.00 most tyre shops have the tool to program these you may find that they'll refund you the £40 as well as fitting/programming it, just give them a call most places are reasonable.

[anonymous-user]

I've used asda tyres and when they did it, i heard them say the values had a tps monitor so all garages are aware to look at for them.

[Z4MCoupe]

Same thing happened to my wife. Fault code showed date and time when the sensor was damaged so the garage couldn't let on it wasn't them.

The guy broke her sensor then duck taped it to the sidewall and hoped for the best.

[Olas]

although Asda may be legally responsible, Asda did not touch the car and Asda did not cause any damage.

The OP states that;

"the dealer looked at the wheel that had been replaced and he said the tyre fitter has damaged the tyre sensor valve when changing the tyre over."

Asda didn't touch it and Asda didn't damage it. Actually doing something, and being repsonsible for someone elses actions in which you had zero involvemet are very differnet things - you guys are too quick to assume without considering the language being used.


Further - the wheel is not damaged or 'ballsed up' in any way, shape or form. The TPMS sensor is damaged but the TPMS sensor is NOT the wheel - so the OP is already either deliberatley misinforming us, or has so little understanding of the technology that his opinion is essentially worthless.

you can code your own sensors with a smartphone app so the quote of 160 is irrelevant.

[Olas]

pinchmeimdreamin said:

Who took his money ?

An E-merchant provider took his money on behalf of Asda.

This is irrelevant because neither the merchant nor the seller undertake any mechanical works. Being responsible for something is not the same as doing something.

[anonymous-user]

Olas said:

although Asda may be legally responsible, Asda did not touch the car and Asda did not cause any damage.
own sensors with a smartphone app so the quote of 160 is irrelevant.

You are arguing over irrelevant semantics. Asda tyres is a brand to tyres as TUI is a brand to holidays. You complain to the brand, they take your money.

The wheel, sensor, everyone knows what the op means.

[Prof Prolapse]

ZX10R NIN said:

princeperch said:

I mean I don't want to be unreasonable. If it can be sorted for less than 160 the main stealer wants then that's ok with me.



Looks like these ones come 'pre programmed' - so presumably could just be fitted and that's it?

Speak to the garage show them that the sensor costs £40.00 most tyre shops have the tool to program these you may find that they'll refund you the £40 as well as fitting/programming it, just give them a call most places are reasonable.

The sensors tend to be coded. The code is imprinted on the site of the sensor, and then you use the manufacturer software to enter the codes into the ECU.

You therefore typically have two options. You can either provide the code from the failed sensor and get a "cloned" sensor with the same code and the ECU will believe it is the same sensor with no programming required, or alternatively you purchase a new sensor, and enter the codes again into the ECU using the specialist Renault software.

The "Catch-22" type scenario, is that, unless you can physically see the sensor, you cannot get the code without the software, in which case you could simply program a new one and wouldn't need to clone it in the first place.

In this instance I'd wait and see what ASDA or the branch say. The sensors are internal and very robust, on balance of probability it's hard to see it wasn't clearly damaged in their care, in which case I'd let them see how they wish to proceed.

When I had this previously, the offending garage agreed to remove and provide me with the damaged sensor (fitting a "normal" valve in the interim), I then used the codes to source a replacement, which the garage then fitted. Cost about £30-£40 IIRC, worked absolutely fine.

[Robb F]

Olas said:

although Asda may be legally responsible, Asda did not touch the car and Asda did not cause any damage.

The OP states that;

"the dealer looked at the wheel that had been replaced and he said the tyre fitter has damaged the tyre sensor valve when changing the tyre over."

Asda didn't touch it and Asda didn't damage it. Actually doing something, and being repsonsible for someone elses actions in which you had zero involvemet are very differnet things - you guys are too quick to assume without considering the language being used.


Further - the wheel is not damaged or 'ballsed up' in any way, shape or form. The TPMS sensor is damaged but the TPMS sensor is NOT the wheel - so the OP is already either deliberatley misinforming us, or has so little understanding of the technology that his opinion is essentially worthless.

you can code your own sensors with a smartphone app so the quote of 160 is irrelevant.

You're not even close to being as smart as you think you are

[u33db]

Just go to a tyre fitter and get them to replace it for ~£40.

£160 for a genuine one is extortionate and likewise there is all manner of get outs the asda fitter could use;

- Sensor was fine and it was the Dacia fitter that damaged it while checking it for you
- Sensor battery was on its way out
etc etc

Not to mention you are 2 months on from when the tyre was fitted.

Point is if you feel its really worth the hassle/time of complaining then carry on, personally i don't think it is?

The pressure sensors are a PITA, i fit my own tyres and they are easy to damage - i'd classify them them in the same way was if you wanted to remove the windscreen from your car...it should be possible to remove it in one piece but generally theres a good chance it'll get damaged...i.e. its at your own risk.

You linked to a 13-15 Dacia valve so if you car is that age the you should probably have been replacing the valves anyway as they only last 5-7 years.

Cough up = easy life

[jamoor]

u33db said:

Just go to a tyre fitter and get them to replace it for ~£40.

£160 for a genuine one is extortionate and likewise there is all manner of get outs the asda fitter could use;

- Sensor was fine and it was the Dacia fitter that damaged it while checking it for you
- Sensor battery was on its way out
etc etc

Not to mention you are 2 months on from when the tyre was fitted.

Point is if you feel its really worth the hassle/time of complaining then carry on, personally i don't think it is?

The pressure sensors are a PITA, i fit my own tyres and they are easy to damage - i'd classify them them in the same way was if you wanted to remove the windscreen from your car...it should be possible to remove it in one piece but generally theres a good chance it'll get damaged...i.e. its at your own risk.

You linked to a 13-15 Dacia valve so if you car is that age the you should probably have been replacing the valves anyway as they only last 5-7 years.

Cough up = easy life

I'd complain to Asda Tyres first, I am sure they will be receptive.

it's the Tyre Fitter that won't be receptive. After all Asda tyres took your money and the garage is their subcontractor.

[princeperch]

I'll wait and see what Asda say. I don't mind this costing me a small amount of money to sort for an easy life but 160 as had been said is a bit rich tbh.

The tyre fitter almost certainly won't give a tuppence, I assume the poor sod was only paid about 8 quid by Asda to fit the tyre in the first place.