Evoque rear bumper supply issues, any knowledge out there ?

[Yex 450]

I have a VERY angry wife who is proving not pleasant to live with currently

On October 2nd we were hit up the back by a mouth breather whilst we were stationary in halted traffic. He was stationary as well and his foot slipped off the clutch whilst he was ttting about with his phone. No injuries and just the rear bumper, skirt and a bit of low level trim to be repaired. Car was picked up on October 4th and quote for repair agreed with 3rd party insurers on October 7th and all parts ordered according to Land Rover authorised repair shop.

Fast forward to today and they are now claiming Land Rover have no Evoque rear bumpers available, no idea when they will be available and no explanation as to why a 10 a penny item that is generally needed in a large percentage of insurance claims will be available. We have a loan car (a PoS XC90 that is hateful to drive) but SWMBO wants her Evoque back, my ears agree with her.

Do anyone PH'ers work within Land Rover and can explain why such a fundamental part as a rear bumper is not available off the shelf ???

First world problem I know but it is tainting the Land Rover ownership experience if they can't manage to keep fundamental items in stock. Good news for me is that if rear bumpers are in stock and the repair shop is telling porkies I can go over there and explain in a rather clear and demonstrative manner what I think of them and raise a complaint with Land Rover about the service

[Bobhon]

You could phone up the Land Rover Customer Service team on 0370 500 0500. They will be able to tell you if Evoque bumpers are as rare as hens teeth or readily available.

[Yex 450]

Bobhon said:

You could phone up the Land Rover Customer Service team on 0370 500 0500. They will be able to tell you if Evoque bumpers are as rare as hens teeth or readily available.

Good call but have been in touch with that team for 3 weeks now. Last update from this morning is that the issue has been escalated as critical and someone from the parts supply chain is going to get back to me later today or Monday to explain why the rear bumper part is not available, and hasn't been since October 1st. Can't imagine the Evoque production line has stopped at all in this period

I have also spoken to the LR Approved Repair shop and they have just been given a "possible" delivery date of November 11th but that is not guaranteed. This is a little bit of progress but still dreadful service from Land Rover and seriously tainting the marque to my wife and I. The repair facility have also told me that they have had to return 3 other Evoques to their owners in October due to lack of parts to fix issues and their owners are not happy either, particularly as they do not have the benefit of a loan car.

The issue may also explain why there are no Evoques available on the loan fleet of the insurer supplying our loan car. They have over 40 Evoques on their fleet and not one has been available for us since the accident occurred in early October. Given these are out at c£350 per day plus VAT and have all been out for a month now I can see why our insurance bills go up every year when a simple rear impact is going to cost c£20,000 or more to repair once my Evoque is back on my drive.

Nice Tam by the way