Banks (semi-rant)
Discussion
Not having a particularly good day... popped into the bank to pay the old credit card bill. That's ALL I wanted to do. Nothing more, just pay the bill.
= Podie... 
= cashier
"How can I help you sir?"
"I'd like to pay this please" hands over bill and cheque
"OK, no problem. Can I interest you in a mortgage?"
"No thanks, I just want to pay the bill"
"Would you like a loan sir?"
"No thanks, I just want to pay the bill"
"Could I interest you in an ISA?"
"If you look at your screen, you'll see I have reached the tax limit for this year, so no thank you, I just want to pay the bill"
"How about..." (I cut her off.. and say in a raised voice)
"I've told you THREE times, I DO NOT want ANY of the banks services, I just want to pay my bill and go"
"They're very good sir"
"I really don't care. If I wanted one, I would ask for it. I've said no, I mean no and I don't want anything except to pay my bill, so kindly make the transaction and let me go on my way before I decide to move ALL of my business to another bank"
She then completed the transaction without uttering another word. On the way out, I heard the bloke in the queue behind me say to her "I don't want anything either, just want to pay the cash in"...
WHY does EVERYTHING have to be a selling opportunity and WHY can't they accept NO as an answer? Jeez...
CarZee - surprised I've not seen a pnfff.com rant along a similar line...
= Podie... = cashier "How can I help you sir?" "I'd like to pay this please" hands over bill and cheque "OK, no problem. Can I interest you in a mortgage?" "No thanks, I just want to pay the bill" "Would you like a loan sir?" "No thanks, I just want to pay the bill" "Could I interest you in an ISA?" "If you look at your screen, you'll see I have reached the tax limit for this year, so no thank you, I just want to pay the bill" "How about..." (I cut her off.. and say in a raised voice) "I've told you THREE times, I DO NOT want ANY of the banks services, I just want to pay my bill and go" "They're very good sir" "I really don't care. If I wanted one, I would ask for it. I've said no, I mean no and I don't want anything except to pay my bill, so kindly make the transaction and let me go on my way before I decide to move ALL of my business to another bank" She then completed the transaction without uttering another word. On the way out, I heard the bloke in the queue behind me say to her "I don't want anything either, just want to pay the cash in"...
WHY does EVERYTHING have to be a selling opportunity and WHY can't they accept NO as an answer? Jeez...
CarZee - surprised I've not seen a pnfff.com rant along a similar line...
as a marketer, i can see the need to maximise evry cross-sell opportunity, and the girl was no doubt thinking of the holiday she'll be going on with all the commission she'd get, but I agree - there really is nothing more irritating.. I was called by my credit card people this week asking,
"Mr blah blah, would you be interested in protecting your cards against theft?"
A pretty bold statement if ever I heard one. The poor telesales guy copped a mouthful of legals from me (was tired, long day etc), and was apologetic - but it was 8.58pm (they can't call you after 9pm remember), and I felt as though he was intruding in my 'home-time'.
As a consumer, I don't want to be pestered. If I want something I'll f***ing ask for it! Aaaaarrrrrrggggghhhh!
Having said that, I am one of the arses that gets these bank / insurance guys to sell more stuff to you than you really need. Sorry about that!
"Mr blah blah, would you be interested in protecting your cards against theft?"
A pretty bold statement if ever I heard one. The poor telesales guy copped a mouthful of legals from me (was tired, long day etc), and was apologetic - but it was 8.58pm (they can't call you after 9pm remember), and I felt as though he was intruding in my 'home-time'.
As a consumer, I don't want to be pestered. If I want something I'll f***ing ask for it! Aaaaarrrrrrggggghhhh!
Having said that, I am one of the arses that gets these bank / insurance guys to sell more stuff to you than you really need. Sorry about that!
quote:Invasive marketing is indeed something I hate.. howevere I can't relate to your story as it's many years since I want to my bank without being whisked stright to the branch managers office.
CarZee - surprised I've not seen a pnfff.com rant along a similar line...
Scared the buggers straight a while back by getting the CEO involved when they last messed me about - if I'm in need of a BJ, I only need make an appointment at my bank
Is this your car sir?
Do you know what speed you were going?
Have you been drinking?
Would you like to blow in this bag sir?
Reply: - No thank you drinkstable I haven't had a c
t all night!
By the way, how is Chief Superintendent Fred Bloggs, I haven't seen him at the Lodge lately!
Questions, questions, questions...
>> Edited by Toffer on Friday 23 August 12:39
Do you know what speed you were going?
Have you been drinking?
Would you like to blow in this bag sir?
Reply: - No thank you drinkstable I haven't had a c
t all night! By the way, how is Chief Superintendent Fred Bloggs, I haven't seen him at the Lodge lately!
Questions, questions, questions...
>> Edited by Toffer on Friday 23 August 12:39
quote:
"Would you like me to make it LARGE Sir for another 30p?" Says the girl.
"Bargain" I say to the girl, "What other services are on offer?".
ROTFLMAO
Similar things at McD's...
"What would you like?"
"I'll have a large Big muck meal, with full fat coke please"
"do you want fries with that?"
Jeez... (it comes WITH fries you numpty!)
quote:
I have the same thing when I go to Bugger King.
'Whopper please'
'Is that wiv cheese?'
'No. Otherwise I would have said Whopper with cheese'
Twats.
All right so it's not the same thing but you get my drift etc.
Do you really eat whoppers without cheese
sick man
But.... "NO, I DO NOT WANT TO GO LARGE"
Without thinking I did ask a telesales person
"Can you ring back when the Simpsons has finished"
Go in and ask for a McFatBastard meal... always gets Johnny no-stars confused...
I once let a conservatory bloke go on for about ten minutes, and said that I'd love a conservatory... "great, when shall I come round?" he said... "when you buy me the land I need to have one, since I live in a second floor flat..."
I once let a conservatory bloke go on for about ten minutes, and said that I'd love a conservatory... "great, when shall I come round?" he said... "when you buy me the land I need to have one, since I live in a second floor flat..."
How's this for .... something, but I'm not sure what. My father died recently and my brothers and I decided to open a bank account and each pay in some money every month to pay for a handyman to do the garden at my mother's house. My younger brother already had an account at that bank so he said he wanted to open a new account. He was told he had to call, make an appointment and talk to an account manager. Since he was returning to Canada the following day this was not an option, my other brother had no ID with him so I said 'OK I would like to open an account'. Bank enquiry clerk said 'No problem, come with me and we will fill in the forms'.
In other words they are happy to open a new account for somebody they do not know, does not live in the UK and has no visible source of income, but not to open a new account for an existing customer. Weird?
In other words they are happy to open a new account for somebody they do not know, does not live in the UK and has no visible source of income, but not to open a new account for an existing customer. Weird?
quote:
WHY does EVERYTHING have to be a selling opportunity and WHY can't they accept NO as an answer? Jeez...
I was paying a cheque in the other day and this woman behind the counter was trying to offer some kind of bank service but the intercom thing was broken. I indicatert that the speaker was bust and couldent hear her just pointed at the paying in book and she got on with it
Bill Hicks had a nice pearl of wisdom for these type of people.
"Anyone in Sales or Marketing, kill yourself", audience laughs,
"No seriously, kill yourself, no joke, do it",audience nervous laughs,
"You are satans little fcuking helpers!". Audience silient!
Inspired, Bill Hicks was a god!
"Anyone in Sales or Marketing, kill yourself", audience laughs,
"No seriously, kill yourself, no joke, do it",audience nervous laughs,
"You are satans little fcuking helpers!". Audience silient!
Inspired, Bill Hicks was a god!
We get calls to the office every few weeks from companies try to sell us gas. We have no gas here, everything is powered by electricity but it still does not stop them trying. I've even had one chap telling me he thinks I can run our compaq raid arrays on gas and should arrange for a connection...
Then there are recruitment consultants....
Then there are recruitment consultants....
quote:A man who embodied irony in life and death..
Inspired, Bill Hicks was a god!
He did some brilliant smoking rants ("Non-smokers die, Every Day!"). He gave up smoking after a massive struggle. then died of Pancreatic Cancer.
A great hero of mine - twisted as fcuk.
All Hail Lord Bill..
quote:
I have the same thing when I go to Bugger King.
'Whopper please'
'Is that wiv cheese?'
'No. Otherwise I would have said Whopper with cheese'
Twats.
All right so it's not the same thing but you get my drift etc.
Yeah but you don't want to get lippy with the people who serve you in those places - you know just what they'll do in your food...
quote:
quote:
I have the same thing when I go to Bugger King.
'Whopper please'
'Is that wiv cheese?'
'No. Otherwise I would have said Whopper with cheese'
Twats.
All right so it's not the same thing but you get my drift etc.
Yeah but you don't want to get lippy with the people who serve you in those places - you know just what they'll do in your food...
Read Fast Food Nation, they will have done it already...
I have a friend who used to work at Mars who can look at a pack of Opal Fruits, check the code on the side and say 'Thats Daves shift, dont eat the green ones!'
Matt.
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