3200 3 year service - how much ouch!
Discussion
Well the beast is in getting it's 3 year belt service done by my ever helpful dealer. At a reduced 600 quid for the service and no issues with the car that I've noticed over my time in ownership I was confident that there might be a few extras, but nothing too serious...
Imagine my suprise to be confonted with this...
Wiper Blades - £ 26.26
Arm Rest (1 missing screw - intend to replace whole unit) - £ 70.76
Bonnet Vent - stonechip - respray - £ 300.00
Play in rar wishbone. Replace Pair - £ 902.00
Turbo Coolant Pipe Leak - £ 631.00
Front and rear disks and Pads - 785.00
Gearbox Bushes - 126.00
Oil Leak (I've never seen any oil on the ground - they claim it's 'minor') 2200.00
Radiator leak - (not seen this myself either) - 978.00
+ new tyres
Total Cost - 6024 quid.
Plus the service (600). so probably well over 7k including oil and sundries.
Dealer claims all of the above are 'wear and tear' so not covered by warranty. Sent em away to rethink on that score, we'll see what happens.
Any advice on this - should I sent the car to Verdis for example for a second opinion?
Not gonna be doing much for the rest of the year if I have to cough up that much!
Imagine my suprise to be confonted with this...
Wiper Blades - £ 26.26
Arm Rest (1 missing screw - intend to replace whole unit) - £ 70.76
Bonnet Vent - stonechip - respray - £ 300.00
Play in rar wishbone. Replace Pair - £ 902.00
Turbo Coolant Pipe Leak - £ 631.00
Front and rear disks and Pads - 785.00
Gearbox Bushes - 126.00
Oil Leak (I've never seen any oil on the ground - they claim it's 'minor') 2200.00
Radiator leak - (not seen this myself either) - 978.00
+ new tyres
Total Cost - 6024 quid.
Plus the service (600). so probably well over 7k including oil and sundries.
Dealer claims all of the above are 'wear and tear' so not covered by warranty. Sent em away to rethink on that score, we'll see what happens.
Any advice on this - should I sent the car to Verdis for example for a second opinion?
Not gonna be doing much for the rest of the year if I have to cough up that much!
That's nearly 20 quid back..! Agreed - I can certainly get bits like the disks / pads etc done at Verdis for a lot less as the labour rate will be lower and the parts prices are probably better too!
I do feel though that something like a leaky radiator should be covered under a 3 year manufacturer warranty - as should stuff like the turbo coolant pipe, and any oil leaks from the cambox - or am I being naieve?
I do feel though that something like a leaky radiator should be covered under a 3 year manufacturer warranty - as should stuff like the turbo coolant pipe, and any oil leaks from the cambox - or am I being naieve?
Excuse my ignorance, coming from a non Maser owning background, but what on earth are they doing to the oil leak that requires £2200 of work? Yes, granted if it had pissed it all over the road and the engine was in need of a hefty amount of work, but to stop it leaking should surely be nothing more than a few hundred quid on an engine of this type.
agent006 said:
Excuse my ignorance, coming from a non Maser owning background, but what on earth are they doing to the oil leak that requires £2200 of work? Yes, granted if it had pissed it all over the road and the engine was in need of a hefty amount of work, but to stop it leaking should surely be nothing more than a few hundred quid on an engine of this type.
Thats what I'd like to know - I need more detail. I suspecet that is mostly labour, and that they have to dissasemble the front of the car in order to get to said leak...
Your joking arn't you?
How many miles has it done?
Where u getting it serviced, Mail me?
Brakes and Tyres are Def wear n Tare. Rears where about 500 fitted. Disk about a grand, You have to fit new pads it your have new disks.
Turbo Pipes also go, but i'd expect them under warrenty.
The armrest, id take the other screw out and go to a hardware shop and get a match.
Oil leak, they claim minor as warrenty excludes minor leaks. Coolant id expect warrenty.
£7k, I'd goto another dealer and PX for a newer one.
How many miles has it done?
Where u getting it serviced, Mail me?
Brakes and Tyres are Def wear n Tare. Rears where about 500 fitted. Disk about a grand, You have to fit new pads it your have new disks.
Turbo Pipes also go, but i'd expect them under warrenty.
The armrest, id take the other screw out and go to a hardware shop and get a match.
Oil leak, they claim minor as warrenty excludes minor leaks. Coolant id expect warrenty.
£7k, I'd goto another dealer and PX for a newer one.
What a nightmare. How the hell is an engine oil leak fair wear and tear on a car that's done 25,000 miles? In my book that's a mechanical failure and should be covered. Ditto a lot of the other stuff. If I were you I'd check the fineprint on your warranty very carefully. If you can't convince them to cover most of this stuff eiher under the warranty or a goodwill basis, I'd refuse to authorise any of the extras, get just the £600 subsidised service done and take it to a specialist. I'd also be in touch with Maserati UK to complain about this banditry.
Mine is in for a (non-subsidised) service next week, and I'm starting to feel very queasy.
Mine is in for a (non-subsidised) service next week, and I'm starting to feel very queasy.
mr_tony said:
Excuse my ignorance, coming from a non Maser owning background, but what on earth are they doing to the oil leak that requires £2200 of work? Yes, granted if it had pissed it all over the road and the engine was in need of a hefty amount of work, but to stop it leaking should surely be nothing more than a few hundred quid on an engine of this type.
Thats what I'd like to know - I need more detail. I suspecet that is mostly labour, and that they have to dissasemble the front of the car in order to get to said leak...
Assuming a reasonable labour rate of £80ph, £2200 comes to just over 3.5 days of labour, assuming 8 hour days.
I'd ask to be shown exactly what's leaking and get a detailed description of what they plan to do about it.
Chris YHM.
sek - indeed I am seriously considering the course of action you suggest - if the warranty doesnt cover the major bits. Frankly being the official factory warranty running from 3 years from new (mine is a 2002 car) you would expect it to cover an oil leak, or a radiator leak or a turbo hose leak!
>> Edited by mr_tony on Monday 7th February 15:13
sek - indeed I am seriously considering the course of action you suggest - if the warranty doesnt cover the major bits. Frankly being the official factory warranty running from 3 years from new (mine is a 2002 car) you would expect it to cover an oil leak, or a radiator leak or a turbo hose leak!
>> Edited by mr_tony on Monday 7th February 15:13
agent006 said:
Assuming a reasonable labour rate of £80ph, £2200 comes to just over 3.5 days of labour, assuming 8 hour days.
I'd ask to be shown exactly what's leaking and get a detailed description of what they plan to do about it.
Official Ferrari / MAserati dealers do not charge wha I personally would term a ;reasonable' rate for labour
... seriously though it's a fair question that I will be putting to them when I get their word on what is covered by warranty. There is a decent chance that a lot of this will be covered - I'm beginning to think that they didn't realise the car was covered by a warranty in the first place. Perhaps they will change their tune...
oggs said:
Sorry mate no advice from me just
Cheers oggs!
I am remaining optomistic (/ in denial) for the minute in the hope that the warranty will cover a decent chunk of that. Otherwise its off to uncle Carl and the dealer will lose the possiblity of me trading it back to them this summer for a spyder..
Ok chaps, before eveyone starts nailing dealers to the wall left right and centre heres the deal :
1. They are currently looking at the warranty, and gonna get back to me regarding what is and isn't covered. They made encouraging noises about the 'leak' and the wishbones so thats a start.
2. They really will be shooting themselves in the foot if they stiff me on this - I was plannig to change the car with them in the not too distant future. However if the ridiculous cost to service stays this high - then I go to an independent for the work. If I do that, then I can no longer take the car as a trade to the dealer, therefore I will trade / buy with said independent.
I'm prepared to wait on the outcome of their warranty check, I'll keep y'all up to date on the details.
In the meantime, lets make clear that I've not named my dealer, and for the minute the quote I have so far is an outline, pre warranty check discussion.
What it should do for anyone considering buying a 3200 on the cheap is provide some sobering reading... IF this is the kind of wear and tear you expect on the very last imported uk 3200 on 20k miles over 3 years with a careful enthusiast owner, god only knows what a poorly maintained 50k mile 98 car could cost you.....
1. They are currently looking at the warranty, and gonna get back to me regarding what is and isn't covered. They made encouraging noises about the 'leak' and the wishbones so thats a start.
2. They really will be shooting themselves in the foot if they stiff me on this - I was plannig to change the car with them in the not too distant future. However if the ridiculous cost to service stays this high - then I go to an independent for the work. If I do that, then I can no longer take the car as a trade to the dealer, therefore I will trade / buy with said independent.
I'm prepared to wait on the outcome of their warranty check, I'll keep y'all up to date on the details.
In the meantime, lets make clear that I've not named my dealer, and for the minute the quote I have so far is an outline, pre warranty check discussion.
What it should do for anyone considering buying a 3200 on the cheap is provide some sobering reading... IF this is the kind of wear and tear you expect on the very last imported uk 3200 on 20k miles over 3 years with a careful enthusiast owner, god only knows what a poorly maintained 50k mile 98 car could cost you.....
Remember when I had that odd starting problem?
My garage tried the "it's not covered by warranty" line but I insisted (only mildly, I don't get stroppy with anyone) and they then changed their mind.
Mine was a "crank sensor" problem.
You could be right about them not knowing of the warranty as I was told by the service lady that they're supposed to check with Maserati before doing warranty work. As mine was done when she was away (I had told her it was to be done under warranty) this is where the confusion came from.
My garage tried the "it's not covered by warranty" line but I insisted (only mildly, I don't get stroppy with anyone) and they then changed their mind.
Mine was a "crank sensor" problem.
You could be right about them not knowing of the warranty as I was told by the service lady that they're supposed to check with Maserati before doing warranty work. As mine was done when she was away (I had told her it was to be done under warranty) this is where the confusion came from.
My 2002 4200 went in for an oil leak recently, I didn't even mention it was under warranty as I thought it was obvious that all 4200's were still in warranty......they then phoned me up with an estimate....I then pointed out that it was in warranty..they then had to ask the factory for permission to do the leak (front cover gasket, 15hrs work)which they eventually agreed to do after 3days...
Apparantly dealers can self-authorise small repairs but need factory Ok for bigger jobs.
Apparantly dealers can self-authorise small repairs but need factory Ok for bigger jobs.
Shocking.
Did you tell them to carry out any other work which may be needed which they could find during the service? Or more importantly, did you tell them not to do any major work other than the service/items you had listed without calling you first.
I can't believe a garage would let a customer bill tot up to £7k without warning the customer. This work must have taken more than a day so it's not as if all the parts were fitted and the service manager didn't get a chance to call you.
How about asking for the old parts back on the car if there is no contract between you and the garage for the new parts? (not sure how this works legally?).
Good luck.
Did you tell them to carry out any other work which may be needed which they could find during the service? Or more importantly, did you tell them not to do any major work other than the service/items you had listed without calling you first.
I can't believe a garage would let a customer bill tot up to £7k without warning the customer. This work must have taken more than a day so it's not as if all the parts were fitted and the service manager didn't get a chance to call you.
How about asking for the old parts back on the car if there is no contract between you and the garage for the new parts? (not sure how this works legally?).
Good luck.
My take on this is they are taking the pi$$.
Wiper Blades - £ 26.26 YOU PAY
Arm Rest (1 missing screw - intend to replace whole unit) - £ 70.76 TRY B&Q
Bonnet Vent - stonechip - respray - £ 300.00 YOU PAY
Play in rar wishbone. Replace Pair - £ 902.00 WARRANTY/SUPPLYING DEALER
Turbo Coolant Pipe Leak - £ 631.00 WARRANTY/SUPPLYING DEALER
Front and rear disks and Pads - 785.00 YOU PAY
Gearbox Bushes - 126.00 what?
Oil Leak (I've never seen any oil on the ground - they claim it's 'minor') 2200.00 WARRANTY/SUPPLYING DEALER
Radiator leak - (not seen this myself either) - 978.00WARRANTY/SUPPLYING DEALER
+ new tyres NEVER GET TYRES FROM MAIN DEALER
Frankly what is the point buying from a main dealer and paying their premium prices when they are going to then look around and say the warranty covers feck all?
DAZ
Wiper Blades - £ 26.26 YOU PAY
Arm Rest (1 missing screw - intend to replace whole unit) - £ 70.76 TRY B&Q
Bonnet Vent - stonechip - respray - £ 300.00 YOU PAY
Play in rar wishbone. Replace Pair - £ 902.00 WARRANTY/SUPPLYING DEALER
Turbo Coolant Pipe Leak - £ 631.00 WARRANTY/SUPPLYING DEALER
Front and rear disks and Pads - 785.00 YOU PAY
Gearbox Bushes - 126.00 what?
Oil Leak (I've never seen any oil on the ground - they claim it's 'minor') 2200.00 WARRANTY/SUPPLYING DEALER
Radiator leak - (not seen this myself either) - 978.00WARRANTY/SUPPLYING DEALER
+ new tyres NEVER GET TYRES FROM MAIN DEALER
Frankly what is the point buying from a main dealer and paying their premium prices when they are going to then look around and say the warranty covers feck all?
DAZ
Gassing Station | Supercar General | Top of Page | What's New | My Stuff