Rose Pro DX Cross - Fork recall
Discussion
I've just spotted this lovely little snippet in my inbox. I know a few PHers have these so it might be worth checking your emails.
Bocholt, 30th May 2015
Voluntary recall of the forks with the item number 1958263 and 1958272 from the batches 929388-929390, 932333-932335, 932337
Our quality assurance department has identified a potential quality problem of the PRO DX CROSS forks with the item no. 1958263 and 1958272 from the batches 929388, 929389, 929390, 932333, 932334, 932335 and 932337 delivered on 16.03.2015. So far, 0,07% of the delivered forks got broken, which can cause serious falls. In order to prevent any risk of accident, we have decided to replace the forks of the batches concerned.
We would therefore be grateful, if you could immediately stop riding your ROSE bike.
We are currently working on the production and painting of the new forks, so that we can replace your fork as soon as possible. At present, we expect the forks to be available in approx. 6-8 weeks. Within the next 4 weeks, you’ll receive further information on the returns process and the date of replacement. We’ll then send you a return label with which you can send the complete bike in. If you do not have a shipping box for your bike, please request a new one by calling our service hotline indicated below or by sending an email to recall@rosebikes.com. Of course, we will be happy to send you the bike box for free. As an alternative, you also have the possibility to hand your bike over in one of our ROSE BIKETOWN stores in Bocholt or Munich.
As the fork has to be newly produced and painted to match your frame, a fast replacement is unfortunately not possible.
If you have any questions regarding the recall, please feel free to contact us on 00 800 22 77 55 55 (free from landlines, calls from mobiles may be charged).
We are sorry for the inconvenience, we have no desire to cause you any trouble, therefore we deposit a €50,00 gift coupon to your costumer account.
Yours sincerely
Erwin Rose
We have listed some of the most frequent questions below:
How fast do I get my ROSE bike back?
The replacement forks will be available in 6-8 weeks, which is at the end of July. As soon as the forks are available, the replacement will take about 1 week. We’ll do our best to make sure that you’ll have your bike back as soon as possible.
Is it possible to also carry out an inspection/servicing?
To guarantee that the replacement process runs smoothly, a simultaneous inspection or servicing is unfortunately not possible. If you are nevertheless interested in an inspection or servicing, please contact our bike service.
Can I replace the fork myself or let it be replaced by someone else?
As the fork is a safety relevant component of your bike, we recommend you to let us carry out the replacement. If you nevertheless prefer to replace the fork yourself, we would be grateful, if you could return your fork using the return label that we’ll send you separately at a later date. Please note that we’ll not be liable for resulting damages, if you decide to carry out the replacement yourself or to let it be done by third parties.
How should I send my bike in?
Please don’t send your bike in until you’ve received the return label, as the newly produced forks will only be available by then. If you do not have a shipping box for your bike, please request a new one by calling our service hotline 00 800 22 77 55 55 (free from landlines, calls from mobiles may be charged) or by sending an email to recall@rosebikes.com. Of course, we will send you the bike box for free. As an alternative, you also have the possibility to hand your bike over in one of our ROSE BIKETOWN stores in Bocholt or Munich.
Bocholt, 30th May 2015
Voluntary recall of the forks with the item number 1958263 and 1958272 from the batches 929388-929390, 932333-932335, 932337
Our quality assurance department has identified a potential quality problem of the PRO DX CROSS forks with the item no. 1958263 and 1958272 from the batches 929388, 929389, 929390, 932333, 932334, 932335 and 932337 delivered on 16.03.2015. So far, 0,07% of the delivered forks got broken, which can cause serious falls. In order to prevent any risk of accident, we have decided to replace the forks of the batches concerned.
We would therefore be grateful, if you could immediately stop riding your ROSE bike.
We are currently working on the production and painting of the new forks, so that we can replace your fork as soon as possible. At present, we expect the forks to be available in approx. 6-8 weeks. Within the next 4 weeks, you’ll receive further information on the returns process and the date of replacement. We’ll then send you a return label with which you can send the complete bike in. If you do not have a shipping box for your bike, please request a new one by calling our service hotline indicated below or by sending an email to recall@rosebikes.com. Of course, we will be happy to send you the bike box for free. As an alternative, you also have the possibility to hand your bike over in one of our ROSE BIKETOWN stores in Bocholt or Munich.
As the fork has to be newly produced and painted to match your frame, a fast replacement is unfortunately not possible.
If you have any questions regarding the recall, please feel free to contact us on 00 800 22 77 55 55 (free from landlines, calls from mobiles may be charged).
We are sorry for the inconvenience, we have no desire to cause you any trouble, therefore we deposit a €50,00 gift coupon to your costumer account.
Yours sincerely
Erwin Rose
We have listed some of the most frequent questions below:
How fast do I get my ROSE bike back?
The replacement forks will be available in 6-8 weeks, which is at the end of July. As soon as the forks are available, the replacement will take about 1 week. We’ll do our best to make sure that you’ll have your bike back as soon as possible.
Is it possible to also carry out an inspection/servicing?
To guarantee that the replacement process runs smoothly, a simultaneous inspection or servicing is unfortunately not possible. If you are nevertheless interested in an inspection or servicing, please contact our bike service.
Can I replace the fork myself or let it be replaced by someone else?
As the fork is a safety relevant component of your bike, we recommend you to let us carry out the replacement. If you nevertheless prefer to replace the fork yourself, we would be grateful, if you could return your fork using the return label that we’ll send you separately at a later date. Please note that we’ll not be liable for resulting damages, if you decide to carry out the replacement yourself or to let it be done by third parties.
How should I send my bike in?
Please don’t send your bike in until you’ve received the return label, as the newly produced forks will only be available by then. If you do not have a shipping box for your bike, please request a new one by calling our service hotline 00 800 22 77 55 55 (free from landlines, calls from mobiles may be charged) or by sending an email to recall@rosebikes.com. Of course, we will send you the bike box for free. As an alternative, you also have the possibility to hand your bike over in one of our ROSE BIKETOWN stores in Bocholt or Munich.
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