Discussion
and if you ran the insurance company, how much of a laugh would you have doing the same thing to someone else? They probably have an inverse scale, eg
Sports car => micra
Estate car / 4x4 => mini
Micra => mondeo estate
Suggest that it should have no tread on the tyres when it goes back - if it is possible in a micra.
Sports car => micra
Estate car / 4x4 => mini
Micra => mondeo estate
Suggest that it should have no tread on the tyres when it goes back - if it is possible in a micra.
Phone them up and have a moan. A stupid numptie ran into the back of my TVR at traffic lights (her foot slipped of the clutch 
), and guess what, they delivered me a bottom of the range Corsa. F'ing great.
My girlfriend who works in the insurance industry told me to phone up and have a whinge. Apparently it's common place to give the cheapest, crappiest car first and then upgrade if someone moans.
I phoned them up, said I'm 6 foot tall, going to do a long journey at the weekend and am not happy with the replacement car they have provided. The guy on the end of the phone didn't even bother arguing, just simply arranged for a higher group car to be dropped of for me. Ended up with a Focus, not a TVR but a whole heap better than a crappy basic Corsa.
Graham
>> Edited by Graham B on Wednesday 7th August 13:16
), and guess what, they delivered me a bottom of the range Corsa. F'ing great. My girlfriend who works in the insurance industry told me to phone up and have a whinge. Apparently it's common place to give the cheapest, crappiest car first and then upgrade if someone moans.
I phoned them up, said I'm 6 foot tall, going to do a long journey at the weekend and am not happy with the replacement car they have provided. The guy on the end of the phone didn't even bother arguing, just simply arranged for a higher group car to be dropped of for me. Ended up with a Focus, not a TVR but a whole heap better than a crappy basic Corsa.
Graham
>> Edited by Graham B on Wednesday 7th August 13:16
And they have the cheek to call it a courtesy.
Same thing happened to one of our staff who runs a new Jag XJ Sport. He tried to sneek out so we wouldn't see him leave in the Micra but word got out. Ten people laughing and pointing as he drove out did nothing for his sense of humour.
To be fair a Micra is about the same size as an Elise.
>> Edited by Basil Brush on Wednesday 7th August 14:08
Same thing happened to one of our staff who runs a new Jag XJ Sport. He tried to sneek out so we wouldn't see him leave in the Micra but word got out. Ten people laughing and pointing as he drove out did nothing for his sense of humour.
To be fair a Micra is about the same size as an Elise.
>> Edited by Basil Brush on Wednesday 7th August 14:08
I had a 2year old M5 in for warranty work and the Sh@t cars the BMW assist gave was Sh@t, After about the 2nd Sh't Car and more warranty work i was getting 'unhappy' and yes it does pay to make a big fuss ie £50K car and you get a £8k hire car with 2 doors. as it worked and eventually got a new 5 series on the other occasions the M5 was being repaired under warranty.
OTOH - I had my urS4 in with a non-franchised quattro specialist. Audi UK couldn't supply a new radiator. Non-franchised specialist complains to Audi. Audi UK supply me with a brand new (literally, delivery miles) A6 2.4 tip, dark met green, with leather and all the trimmings. "Keep it for as long as you need it", they said. Kept me happy too, and I'll buy another.
Ended up with a micra after a little incident which left my motor off the road for a week or so. When it arrived, the central locking was broken and the wipers wouldn't turn off. It had less than 2000 miles on the clock. I hate the crappy little things but had to drive it home that night with the promise of a new car in the morning. Looked like a proper muppet with the wipers going while it was sunny and about 70F.
On the upside they gave me a 1.8 zetec Focus the following day which was great fun
>> Edited by dougclayton on Wednesday 7th August 16:19
On the upside they gave me a 1.8 zetec Focus the following day which was great fun
>> Edited by dougclayton on Wednesday 7th August 16:19
When my wife had an accident in her Renault Espace they sent us a courtesy car - a Ford KA!! We complained as we have three children and I am 6`6" tall and finally they gave us a Mondeo, but only after a lot of arguments and shouting down the phone. In fact in retrospect think I`d have preferred the Ka as the Mondeo was so bland it was untrue....
Mind you most cars are bland after owning a TVR..
Neal
Mind you most cars are bland after owning a TVR..
Neal
My arms shot off the wheel and almost hit the window, the steering was so light and my left foot nearly went through the floor when I tried manouvre a clients Cleo around the carpark so I could get mine out!! I couldn't drive it for two minutes, I was perched far too high, the visability was too good!!
and I nearly pulled the brakepads through the floor when 'easing' the handbrake on.
Technology, pah.
and I nearly pulled the brakepads through the floor when 'easing' the handbrake on.
Technology, pah.
Lexus - they give you a Lexus (you get to choose)
Jaguar - they give you a Jag - you usually get to choose.
LandRover - They always given my wife a new Disco while they have hers in for a service.
Must say, that in all 3 cases it keeps you pretty happy and loyal to the garage!
Best one was when my Jag was going in for warranty work and I explained I didn't need a loan car as I was away on business - they then offered me a loan car - thought they hadn't been listening until they explained that they thought my wife might need a Jag for the week - sorry to hear about your Micra nightmare - don't think I'd be too happy either!
Jaguar - they give you a Jag - you usually get to choose.
LandRover - They always given my wife a new Disco while they have hers in for a service.
Must say, that in all 3 cases it keeps you pretty happy and loyal to the garage!
Best one was when my Jag was going in for warranty work and I explained I didn't need a loan car as I was away on business - they then offered me a loan car - thought they hadn't been listening until they explained that they thought my wife might need a Jag for the week - sorry to hear about your Micra nightmare - don't think I'd be too happy either!
Day 1 in the nissan micra house - Bill starts to notice some differences to his Elise....
1) Its raining and the brakes still work - bizarre
2) Other micra drivers dont wave back when I wave
3) The radio actually works thanks to some strange concept of not having the ariel directly above an exposed engine
4) People arent happy when u overtake them in a micra
5) Especially the bloke in the Type R this morning
6) Bill learns that taking his usual line and speed through milton keynes roundabouts maybe wasnt the best idea
7) You suddenly meet loads of people you havent seen for ages when driving the micra
8) dont slag off the micra to these people until you have checked what car they drive "they gave me this piece of shit " does not go down well with other micra drivers
9) I havent pulled yet
10) Jokes over insurance company can I have my car back now.....
1) Its raining and the brakes still work - bizarre
2) Other micra drivers dont wave back when I wave
3) The radio actually works thanks to some strange concept of not having the ariel directly above an exposed engine
4) People arent happy when u overtake them in a micra
5) Especially the bloke in the Type R this morning
6) Bill learns that taking his usual line and speed through milton keynes roundabouts maybe wasnt the best idea
7) You suddenly meet loads of people you havent seen for ages when driving the micra
8) dont slag off the micra to these people until you have checked what car they drive "they gave me this piece of shit " does not go down well with other micra drivers
9) I havent pulled yet
10) Jokes over insurance company can I have my car back now.....
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