After sales service
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Discussion

SILICONEKID350HP

Original Poster:

14,997 posts

260 months

Monday 11th February 2013
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Is it normal procedure for the bike shop to offer a free after sales check and adjustments if required ? My experience is the gears seem to go out of sync because the cables stretch ..

Planet X do not offer this service ,i am a novice so this will incure more costs !



Rob_T

1,916 posts

280 months

Monday 11th February 2013
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In my experience, yes

Rolls

1,502 posts

206 months

Monday 11th February 2013
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Yip - even halfords do so....
Always good to give the bike a once over, and adjust for any stretch in cables as said..

anonymous-user

83 months

Monday 11th February 2013
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Planet X are not your regular LBS unless you happen to be in Yorkshire however, the bulk of their sales are over the internet so you cant expect the same personal touch as a local shop and still get the low prices that PX offer. yeah cables stretch but not for a while and youre best just letting things bed in for a few hundred miles... as for costs and being a novice, just get a reasonable book or read the park tool website and learn to do it, things happen on a ride that you will nee to fix at the roadside or its a long walk home!...

Rich_W

12,548 posts

241 months

Monday 11th February 2013
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Yes, but regardless of how much money you've spent. Expect to be treated like an embuggerance to actually WANT the 2/3 months free check up. rolleyes

Benrad

656 posts

178 months

Monday 11th February 2013
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Once they stretch if it's been set up right then shift into the most released gear (smallest cog at either end), undo the bolt holding the cable onto the dérailleur, pull the cable taut and re tighten it up. There is then a little adjuster barrel at the end of the cable outer and you can rotate this to fine tune the gears if you need to.

Go on, give it a go. You won't make it any more expensive if you fudge it anyway. Although this does rely on the limit screws having been set correctly first

HTH

SILICONEKID350HP

Original Poster:

14,997 posts

260 months

Monday 11th February 2013
quotequote all
pablo said:
Planet X are not your regular LBS unless you happen to be in Yorkshire however, the bulk of their sales are over the internet so you cant expect the same personal touch as a local shop and still get the low prices that PX offer. yeah cables stretch but not for a while and youre best just letting things bed in for a few hundred miles... as for costs and being a novice, just get a reasonable book or read the park tool website and learn to do it, things happen on a ride that you will nee to fix at the roadside or its a long walk home!...
Well i was planning to buy this bike at the 1k area.. looks good for the money ,don`t think there is anything out there with the same level of spec .

was planning to pick the bike up from the shop after checking for size ! Just a bit shocked how they said "NO" to adjusting the bike in a few months time !.

http://www.planet-x-bikes.co.uk/i/q/CBPXSLPRIV13/p...

Gizmoish

18,150 posts

238 months

Monday 11th February 2013
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If you require the services of a local bike shop, I might politely suggest you discuss the purchase and maintenance of the bike with your local bike shop.

BadgerBenji

3,534 posts

247 months

Monday 11th February 2013
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Benrad said:
Once they stretch if it's been set up right then shift into the most released gear (smallest cog at either end), undo the bolt holding the cable onto the dérailleur, pull the cable taut and re tighten it up. There is then a little adjuster barrel at the end of the cable outer and you can rotate this to fine tune the gears if you need to.

Go on, give it a go. You won't make it any more expensive if you fudge it anyway. Although this does rely on the limit screws having been set correctly first

HTH
Just use the barrel adjuster on the mech and step away from the allen keys, if it's stretched by more than the barrel adjuster can take up, there is a massive problem and the cable is rubbish and should be promptly removed to a bin. Secondly rear mech movement should be limited by the limit screws and never by the cable.

Jimbo.

4,220 posts

218 months

Monday 11th February 2013
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BadgerBenji said:
Just use the barrel adjuster on the mech and step away from the allen keys, if it's stretched by more than the barrel adjuster can take up, there is a massive problem and the cable is rubbish and should be promptly removed to a bin. Secondly rear mech movement should be limited by the limit screws and never by the cable.
As above!

FWIW the post-sale check-over/"service" is a waste of time. At best they'll twiddle the barrel adjusters and make sure nothing's fallen off. There's little to do, and as they're not charging, they're not earning, therefore they're rarely - if ever - interested!

Rob_T

1,916 posts

280 months

Tuesday 12th February 2013
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BadgerBenji said:
step away from the allen keys
hehe


Comfortably Dumb

1,237 posts

214 months

Tuesday 12th February 2013
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Gizmoish said:
If you require the services of a local bike shop, I might politely suggest you discuss the purchase and maintenance of the bike with your local bike shop.
Agreed. Don't expect the best service if you go after the best 'value' with an Internet only company. .

BOBTEE

1,034 posts

193 months

Tuesday 12th February 2013
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My gears went a bit out of synch, took it in for its free service, took it for a ride, they were still out of synch!

There are plenty of videos on youtube, have a watch of them, it's dead easy! I did mine and haven't had to touch them since!

Gizmoish

18,150 posts

238 months

Tuesday 12th February 2013
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I adjust my gears quite often, the rear mech gets lazy downshifting otherwise.

Jimbo.

4,220 posts

218 months

Tuesday 12th February 2013
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anonymous said:
[redacted]
They are as much a "manufacturer" as Bianchi, Genesis, Cube etc etc: they draw the shapes and they're made out in the Far East for peanuts. As "manufacturers" they enjoy bulk purchasing discounts, hence they don't pay ANYTHING like RRP for SRAM Red. Add to that Planet-X cut out the middleman, so there's no distributor nor shop.

The frames are OK. Not the lightest out there nor the outright stiffest, but you see plenty of people - some of them rather quick - on them at TTs, races etc, so they're not as "bad" as the price would suggest.

anonymous-user

83 months

Tuesday 12th February 2013
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anonymous said:
[redacted]
as far as i can see its less a compromise and more a saving...

because they dont charge a premium for a posh name on the downtube ala Bianchi
because they dont throw hundreds of thousands away sponsoring teams ala Cannondale
because they dont produce huge brochures featuring every model variant ala Specialised and their "concept" stores
because they dont run adverts in every magazine ala Giant
because they import it all direct from the far east and have a vastly reduced supply chain...

Thats the reason your Bianchis et al cost so much, and the Planet X cost so little, its not becuase the Planet X is so cheap, £1k is probably a fair wholesale value of that spec bike, the others are just over way priced...

BMWBen

4,906 posts

230 months

Tuesday 12th February 2013
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anonymous said:
[redacted]