Hotel desc - spot the difference

[gemini]

Complaint being lodged re the Habitat Hotel in Manhattan

Holiday company desc bedrooms as such


and we found our room to be


They show bathroom to be


and we find



It made new york a nightmare
SPECS was nearly in tears and she wanted to leave - I talked her round


Now writing to "The Company"
and want some action

[chim_girl]

The Expedia links aren't showing up, they may not allow direct links.

Somehow I can't imagine Beth enjoying her stay there.

[andy4200]

Damn.... bad luck Rich, thats a fair difference. Hope you give them both barrels and I hope they are decent enough to make it up to you.

[gemini]

She didnt and nor did I

We left at 8am and didnt return til we felt knackered.
Not much chance of romance there!

the mouse exterminator was seen on our floor on day two!
He apparently treated all rooms!

[ntel]

Typical! Stick the Brits in the pits and reserve the best for the rest. Its the same all over the world I'm afraid.

Hope you have a better stay next time.

[snorky]

We had this in NY as well Rich except our piccies were the other way round.....

[gemini]

thanks makes me feel much better

[kojak69]

ntel said:

Typical! Stick the Brits in the pits and reserve the best for the rest. Its the same all over the world I'm afraid. Hope you have a better stay next time.

I think you are right. Its because we put up with the crap, as we dont want to make a fuss.

[gemini]

Oh I made a fuss there - no change
and am now making a legal fuss from home

[gemini]

Had a response from the company
They're looking into it!

I hope not like a British workman, into a hole in the road!

[penelopepitstop]

I went to New York a couple of years ago with a friend and ended up stuck in a hotel not on the island and with barely any facilities (although the room itself wasn't too bad), some taxis even refused to take us back to the hotel as it was too far out of Manhatten. We were fuming , but of course, they can't do anything about it

I really wished we'd kicked up more of a stink when we got back but let it slip after the first bullsh1t reply from the company.

Give 'em both barrels

[MacTusc]

Thats bad .... really feel sorry for you ... good luck in getting some payback

C

[gemini]

Well after the involvement of trading standards the company is now talking

Were moving forward at last!

[stainless_steve]

Great news , hope you get it all sorted soon

[gemini]

PS it wasnt expedia - they were marvellous

[gemini]

So Cheap tickets . com

I finally went to trading standards. They were real help - told me to write a registered letter to the company and give them 7 days to respond.

Respond they did

Eventually I got aphone call from a lady who stated I would be refunded in full.

I rest

Then an email stating it wasnt their fault but their sister company in the States and they would have to speak with them - so back to square one

I complain re refund then back word but it was xmas break so no response.

Then I find my credit card refunded by 50%

I complain and am told to speak with the company in the states - who only send me autoresponse emails.

So it looks like Im back to trading standards


F---ING CUSTOMER RIGHTS - geez and people complain about the BiB!

[snorky]

Send them another letter stating that you intend to sue them through the small claims for the money Rich. If they don't pay up sue them - it doesn't cost much - your contract was,presumably, with the UK company not the US one so they should pay you it all back. I'm getting sick with the lack of decent service now in this country and have recently followed the US example...sue the b@stards...

[gemini]

Now been given a direct email to a customer service rep in the States
See what happens from this mornings letter

[gemini]

and she replies - thanking me for my honest letter

She will consider and get back to me on Friday!

Trying to hold back big hopes

[gemini]

ANDDDDD

They were dashed

The biger management team have considered my application and turned it down

Right - A fight they want!