Discussion
Hello all,
I am looking for some advice, I recently purchased some winter tyres online and the company selling offered to deliver to a local garage for fitment (part of larger chain here in the Netherlands and Germany).
I had not previously used this garage but as they specialise in this tyre of work I thought "no problem"
I decided while having the winter tyres on I would also have my rear summer tyres changed as I had a spare sent which I had not yet had the chance to have fitted. My summer wheels are RH Alurad 3 piece 19 inch wheels running 315 sections tyres.
To cut a long store short the tyres took approximately 3 hours to fit during which time I took the porsche home and came back to pick up the summer wheels with another car, when I arrived I was told they were in the workshop, come through. Which I did at which point I saw the technician deflating my front tyres to remove, so I commented those are not being changed only the rears. Ah no problem so I stood waiting for 40 mins while he changed one rear tyre (with some difficultly). At this point he began on the 2nd tyre and inserted a crow bar to detach the tyre from the wheel while on the machine and slipped cutting he hand and severely denting the side of wheel.
Once technician returned I was told they would handle the repair and let me know when it was done. Fast forward 3 weeks and this morning I went to pick up the wheel, the results of the repair are in the image below and their statement was this is the best they could manage. I am obviously not very satisfied and as such I refused to accept the wheel and I am waiting on a call from the garage manager.
I have also send a mail to their German head office.
My question to the group here is, can this now be repaired or due to what appears to be a fairly inept attempt will the integrity of the outer rim be compromised and need replaced?
I am looking for some advice, I recently purchased some winter tyres online and the company selling offered to deliver to a local garage for fitment (part of larger chain here in the Netherlands and Germany).
I had not previously used this garage but as they specialise in this tyre of work I thought "no problem"
I decided while having the winter tyres on I would also have my rear summer tyres changed as I had a spare sent which I had not yet had the chance to have fitted. My summer wheels are RH Alurad 3 piece 19 inch wheels running 315 sections tyres.
To cut a long store short the tyres took approximately 3 hours to fit during which time I took the porsche home and came back to pick up the summer wheels with another car, when I arrived I was told they were in the workshop, come through. Which I did at which point I saw the technician deflating my front tyres to remove, so I commented those are not being changed only the rears. Ah no problem so I stood waiting for 40 mins while he changed one rear tyre (with some difficultly). At this point he began on the 2nd tyre and inserted a crow bar to detach the tyre from the wheel while on the machine and slipped cutting he hand and severely denting the side of wheel.
Once technician returned I was told they would handle the repair and let me know when it was done. Fast forward 3 weeks and this morning I went to pick up the wheel, the results of the repair are in the image below and their statement was this is the best they could manage. I am obviously not very satisfied and as such I refused to accept the wheel and I am waiting on a call from the garage manager.
I have also send a mail to their German head office.
My question to the group here is, can this now be repaired or due to what appears to be a fairly inept attempt will the integrity of the outer rim be compromised and need replaced?
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