Deposit of fake £20 notes
Discussion
Long story short.
Went into my local Santander to deposit some cash which I got from the Mrs selling some stuff.
All counted and cashed, until 1 hour later I get a phone call from the said branch to say 5 x £20 notes were fake and that the deposit has to be deducted by £100.
I didn't know what to say really, just that where I got the money from.
The branch said the fakes will be sent to head office so wouldn't get them back.
Where do I stand on this? Surely the bank will sort this out and deposit the amount I paid as they have cover for this kind of stuff (albeit unintentional etc)
Thanks
Went into my local Santander to deposit some cash which I got from the Mrs selling some stuff.
All counted and cashed, until 1 hour later I get a phone call from the said branch to say 5 x £20 notes were fake and that the deposit has to be deducted by £100.
I didn't know what to say really, just that where I got the money from.
The branch said the fakes will be sent to head office so wouldn't get them back.
Where do I stand on this? Surely the bank will sort this out and deposit the amount I paid as they have cover for this kind of stuff (albeit unintentional etc)
Thanks
SR7492 said:
Long story short.
Went into my local Santander to deposit some cash which I got from the Mrs selling some stuff.
All counted and cashed, until 1 hour later I get a phone call from the said branch to say 5 x £20 notes were fake and that the deposit has to be deducted by £100.
I didn't know what to say really, just that where I got the money from.
The branch said the fakes will be sent to head office so wouldn't get them back.
Where do I stand on this? Surely the bank will sort this out and deposit the amount I paid as they have cover for this kind of stuff (albeit unintentional etc)
Thanks
I believe it's up to you to check money you receive and they won't give you free money.Went into my local Santander to deposit some cash which I got from the Mrs selling some stuff.
All counted and cashed, until 1 hour later I get a phone call from the said branch to say 5 x £20 notes were fake and that the deposit has to be deducted by £100.
I didn't know what to say really, just that where I got the money from.
The branch said the fakes will be sent to head office so wouldn't get them back.
Where do I stand on this? Surely the bank will sort this out and deposit the amount I paid as they have cover for this kind of stuff (albeit unintentional etc)
Thanks
TRB said:
I would argue the toss in this case. The notes should have been spotted on deposit (presuming the transaction was conducted with a person not a machine).
This is what I am thinking; if according to MX5, it is upto me to check the money, then surely it is up to the bank to check this when I cashed this in?And it was done in person over the counter.
HorneyMX5 said:
I believe it's up to you to check money you receive and they won't give you free money.
Two possibilities:
- The cashier noticed it right away but put the money to one side for a senior staff member to look into before deciding what to do. ie. call the customer and give the bad news, or if it looks dodgy pass up for further investigation. The outcome is the same - by law can't give you the counterfeit notes back, and obviously won't credit your account either.
- The cash was put aside to be put in the vault (rather than in their drawer) and it was spotted during a second count and traced back to that transaction.
- The cashier noticed it right away but put the money to one side for a senior staff member to look into before deciding what to do. ie. call the customer and give the bad news, or if it looks dodgy pass up for further investigation. The outcome is the same - by law can't give you the counterfeit notes back, and obviously won't credit your account either.
- The cash was put aside to be put in the vault (rather than in their drawer) and it was spotted during a second count and traced back to that transaction.
Gareth79 said:
Two possibilities:
- The cashier noticed it right away but put the money to one side for a senior staff member to look into before deciding what to do. ie. call the customer and give the bad news, or if it looks dodgy pass up for further investigation. The outcome is the same - by law can't give you the counterfeit notes back, and obviously won't credit your account either.
- The cash was put aside to be put in the vault (rather than in their drawer) and it was spotted during a second count and traced back to that transaction.
Absolute b- The cashier noticed it right away but put the money to one side for a senior staff member to look into before deciding what to do. ie. call the customer and give the bad news, or if it looks dodgy pass up for further investigation. The outcome is the same - by law can't give you the counterfeit notes back, and obviously won't credit your account either.
- The cash was put aside to be put in the vault (rather than in their drawer) and it was spotted during a second count and traced back to that transaction.
ks, there's no way on earth a cashier would suspect notes were counterfeit and not mention it to the customer. If we're not talking about a deposit of tens of thousands, then it would be going in the drawer, not this mysterious vault you talk of (which normally have time-delay locks so wouldn't be open immediately anyway).I thrive on little challenges like this (regardless of value, just a bit of fun) and if it was my money there's absolutely no way I would accept having a deposit amended after I'd left the building. If you can be bothered, write letters, ring up, spam twitter feeds, facebook pages, consumer-type people at national press - guarantee you'll get your £100 back.
TRB said:
Gareth79 said:
Two possibilities:
- The cashier noticed it right away but put the money to one side for a senior staff member to look into before deciding what to do. ie. call the customer and give the bad news, or if it looks dodgy pass up for further investigation. The outcome is the same - by law can't give you the counterfeit notes back, and obviously won't credit your account either.
- The cash was put aside to be put in the vault (rather than in their drawer) and it was spotted during a second count and traced back to that transaction.
Absolute b- The cashier noticed it right away but put the money to one side for a senior staff member to look into before deciding what to do. ie. call the customer and give the bad news, or if it looks dodgy pass up for further investigation. The outcome is the same - by law can't give you the counterfeit notes back, and obviously won't credit your account either.
- The cash was put aside to be put in the vault (rather than in their drawer) and it was spotted during a second count and traced back to that transaction.
ks, there's no way on earth a cashier would suspect notes were counterfeit and not mention it to the customer. If we're not talking about a deposit of tens of thousands, then it would be going in the drawer, not this mysterious vault you talk of (which normally have time-delay locks so wouldn't be open immediately anyway).I thrive on little challenges like this (regardless of value, just a bit of fun) and if it was my money there's absolutely no way I would accept having a deposit amended after I'd left the building. If you can be bothered, write letters, ring up, spam twitter feeds, facebook pages, consumer-type people at national press - guarantee you'll get your £100 back.
I'd also suggest that no matter how much of a "fuss" is kicked up, the bank won't budge. As has already been mentioned there's a strong liklihood that counterfeiting of notes would increase if people knew that they could get a legit bank deposit using hookey notes if all they have to do is "make a fuss".
As other people have said, this is the OP's problem. He was ripped off (intentionally or unintentionally) by the person who gave him the notes, at the point he was given them. The fact is that he didn't REALISE he was ripped off until the Bank pointed it out to him. This doesn't make it the banks' problem, it's still his problem unfortunately.
Also, think about it, it's a bank. They'll have a system for determining who has deposited which notes, because they'll get fakes in quite regularly so they'll have well drilled systems and procedures for taking account of this. Do you really think they'd just bung all the notes in a drawer unchecked? They'll either check them at the time of the deposit, or they'll keep them segregated until they are checked later. Either of these things could have happened to the OP, but I'd put money on the bank not having a mistake and that they COULD easily 'prove' that it was his deposit, if required.
HTH
If they have accepted the money at the time of deposit and not challenged it I would be kicking off.
You might as well accuse the cashier of swapping the £20's for fakes after you left if they have called you an hour later.
If they had pointed it out at the time then fair enough (you'd still lose the money) but to ring an hour later and say some money was fake is downright wrong.
You might as well accuse the cashier of swapping the £20's for fakes after you left if they have called you an hour later.
If they had pointed it out at the time then fair enough (you'd still lose the money) but to ring an hour later and say some money was fake is downright wrong.
14-7 said:
If they have accepted the money at the time of deposit and not challenged it I would be kicking off.
You might as well accuse the cashier of swapping the £20's for fakes after you left if they have called you an hour later.
If they had pointed it out at the time then fair enough (you'd still lose the money) but to ring an hour later and say some money was fake is downright wrong.
This. You might as well accuse the cashier of swapping the £20's for fakes after you left if they have called you an hour later.
If they had pointed it out at the time then fair enough (you'd still lose the money) but to ring an hour later and say some money was fake is downright wrong.
Plus, how can they prove it was your money that was fake?
Laughingman21 said:
14-7 said:
If they have accepted the money at the time of deposit and not challenged it I would be kicking off.
You might as well accuse the cashier of swapping the £20's for fakes after you left if they have called you an hour later.
If they had pointed it out at the time then fair enough (you'd still lose the money) but to ring an hour later and say some money was fake is downright wrong.
This. You might as well accuse the cashier of swapping the £20's for fakes after you left if they have called you an hour later.
If they had pointed it out at the time then fair enough (you'd still lose the money) but to ring an hour later and say some money was fake is downright wrong.
Plus, how can they prove it was your money that was fake?
jimbo65 said:
They cannot prove any of those notes came from you, they needed to spot them at the
time, otherwise no comeback on you, they must dispose of them and take the rap.
You guys are laughable. You think a BANK doesn't have a method for either checking for fakes at the time, or keeping notes segregated for later checking? Of course they can tie it back to the op. It won't just go into a big back unchecked for them to 'guess' later whose they were. Also, regards the staff swapping fake notes in, yes I guess that could be an extremely remote possibility. But considering the number of cameras (both sides of the screen) I think this is unlikely.time, otherwise no comeback on you, they must dispose of them and take the rap.
Has the OP said where the notes were from, or how big the total bank deposit was? (Sorry if I've missed those details.)
mrmr96 said:
You guys are laughable. You think a BANK doesn't have a method for either checking for fakes at the time, or keeping notes segregated for later checking? Of course they can tie it back to the op. It won't just go into a big back unchecked for them to 'guess' later whose they were. Also, regards the staff swapping fake notes in, yes I guess that could be an extremely remote possibility. But considering the number of cameras (both sides of the screen) I think this is unlikely.
Has the OP said where the notes were from, or how big the total bank deposit was? (Sorry if I've missed those details.)
How do they tie money back to the OP? Last time I went into a bank they were not scanning the serial numbers before putting them into the drawer.Has the OP said where the notes were from, or how big the total bank deposit was? (Sorry if I've missed those details.)
davepoth said:
mrmr96 said:
You guys are laughable. You think a BANK doesn't have a method for either checking for fakes at the time, or keeping notes segregated for later checking? Of course they can tie it back to the op. It won't just go into a big back unchecked for them to 'guess' later whose they were. Also, regards the staff swapping fake notes in, yes I guess that could be an extremely remote possibility. But considering the number of cameras (both sides of the screen) I think this is unlikely.
Has the OP said where the notes were from, or how big the total bank deposit was? (Sorry if I've missed those details.)
How do they tie money back to the OP? Last time I went into a bank they were not scanning the serial numbers before putting them into the drawer.Has the OP said where the notes were from, or how big the total bank deposit was? (Sorry if I've missed those details.)
Either check them at the time, and put the fakes aside immediately, and then action as soon as the customer leaves, OR use dividers/bags/whatever in the drawer between each deposit. You may also find that they have two sections in the drawer, keeping the cash for withdrawals separate from the cash received on deposit.
If you don't know then don't assume they don't. Since there's several different ways they could tie the cash back to the depositer.
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