Signature Warrenty Trouble
Discussion
Hi there Folks,
I thought this might be of some interest. Back in September my car went in for some work to be carried out under warrenty.
The Manufactures warrenty had expired but the RAC extended warrenty was still inforce.
Well to cut a long story short, the RAC sent down one of their inspection engineers. He carried out the inspection and then declined the claim.
I should add at this point the work was for Diff seals and engine core plug. (About £1200+ worth of work).
The car is just over 3 years old and only 42K miles on the clock.
Anyway I phoned up the RAC to find out why and was informed its wasn't covered under the warrenty because I quote "its not mechanical". (Last time I looked an engine and a diff are mechanical). I requested copies of the reports and was declined, I then asked to speak to a manager and was told I had to follow the proper complaints procedure and apply in writing.
I then got in contact with Mercedes Direct, who said it wasn't their problem because my warrenry with them had expired. The help desk did however inform me that Mercedes have given the RAC the bullet with regards to extended warrenties (The plot Thickness!)
I then went to Mercedes Customer care (They were great!) The call desk person found me all the details for my complaint to the RAC, she even faxed my copies of componet overview specs.
Engine Core plug - Life span - Life of engine
Diff Seals - Life span - 100K miles or four years min!
Armed with these I wrote a leet to the RAC Warrenty complaints department, including copies of specs, car inspection info, engineers reports etc...
5 days later I get a letter from the RAC explaining its all been a msitake and they will settle my cliam in full! Hurah!
Anyone else had these sort of problems since the RAC parted company (got booted) by Merc fro extended warrenties?
Regards
C
I thought this might be of some interest. Back in September my car went in for some work to be carried out under warrenty.
The Manufactures warrenty had expired but the RAC extended warrenty was still inforce.
Well to cut a long story short, the RAC sent down one of their inspection engineers. He carried out the inspection and then declined the claim.
I should add at this point the work was for Diff seals and engine core plug. (About £1200+ worth of work).
The car is just over 3 years old and only 42K miles on the clock.
Anyway I phoned up the RAC to find out why and was informed its wasn't covered under the warrenty because I quote "its not mechanical". (Last time I looked an engine and a diff are mechanical). I requested copies of the reports and was declined, I then asked to speak to a manager and was told I had to follow the proper complaints procedure and apply in writing.
I then got in contact with Mercedes Direct, who said it wasn't their problem because my warrenry with them had expired. The help desk did however inform me that Mercedes have given the RAC the bullet with regards to extended warrenties (The plot Thickness!)
I then went to Mercedes Customer care (They were great!) The call desk person found me all the details for my complaint to the RAC, she even faxed my copies of componet overview specs.
Engine Core plug - Life span - Life of engine
Diff Seals - Life span - 100K miles or four years min!
Armed with these I wrote a leet to the RAC Warrenty complaints department, including copies of specs, car inspection info, engineers reports etc...
5 days later I get a letter from the RAC explaining its all been a msitake and they will settle my cliam in full! Hurah!
Anyone else had these sort of problems since the RAC parted company (got booted) by Merc fro extended warrenties?
Regards
C
I had similar problems with a claim on the suspension of my E55. The RAC warranty isn't worth the paper it's printed on.
I had 1 component fail, and it damaged several others. They claimed that these others were "consequential damage" which wasn't covered. Using that logic, I said that a dropped valve would mean they would pay for a new valve, but not the rest of the engine.
In the end I took it right up to the guy at MB who had negotiated the agreement with the RAC, and it was mostly paid out in the end. It left a very sour taste in my mouth, and I didn't bother extending it the next time it came up.
I had 1 component fail, and it damaged several others. They claimed that these others were "consequential damage" which wasn't covered. Using that logic, I said that a dropped valve would mean they would pay for a new valve, but not the rest of the engine.
In the end I took it right up to the guy at MB who had negotiated the agreement with the RAC, and it was mostly paid out in the end. It left a very sour taste in my mouth, and I didn't bother extending it the next time it came up.
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