Who can I go to for a complaint about a Mercedes franchise?

[sym7]

I bought a new C200 last year and have since found that the dealer did not install isofix (standard based fixture for child seat connection) as promised. I have only just found this out because my daughter is only now the size required for a child seat that needs isofix. I rasied the issue with the salesman concerned and he simply washed his hands of the problem. I have since sent him a letter (2 weeks ago) and have had no response. Does anyone know if there's a Mercedes complaint body that stands over and polices their dealers? Any ideas out there on where to take my complaint would be appreciated because the dealer and the salesman just don't seem to care.

[steve-p]

In the first instance I would try Mercedes-Benz UK Customer Services. The phone number on the web site is 0800 1777 7777 but that looks to have too many digits. They don't want to make it too easy

[Hammerhead]

Hi Sym7,

Send an email to MB HQ at this address:
[e-mail]

and cc it to the salesman & his dealer principle where you purchased your car. It seems to be working for me...

Cheers,

Steve

[justinp1]

Hammerhead said:

Hi Sym7, Send an email to MB HQ at this address: [e-mail] and cc it to the salesman & his dealer principle where you purchased your car. It seems to be working for me... Cheers, Steve

I would say that that would be the perfect response. The dealer would then 'want' to pro-actively sort the problem without being nudged.

depending on whaat the situation is, you could consider legal action which would have the same effect. Is the situation you were told that it would be fitted as part of the deal? if it is in writing this is very easy. If you have no kind of evidence to back up what you are saying thought it will vbe difficult to prove that this would be part of the sale contract.

[DollySprintV8]

Backing up what been said before,

Have you got anything to say you ordered and paid for the Isofix.

Receipt ETC.

As then it would be a lot easier to fault the dealer then.


And was it a Mercedes Benz UK Dealer.

And not a import?.

[deva link]

Is it one of the dealers that MB own themselves?

[madasafrog]

The problem may be the time that has passed since you purchased the motor. It may be deemed that you have accepted the car.

I know a guy who was having a terrible problem with is wifes honda having to be repaired on an ongoing basis. Was about 9 months old and had been in the dealership about the same amount of times

He was having no luck with the dealer or honda customer services. In fact the Honda customer services said "there are over 50,000 parts in a car, you have to expect there to be problems"!!!!!

We do some web design at our company so together we registered a couple of domain names www.myhondaexperience.co.uk and also www.my(thedealername)experience.co He then sent them confirmation of the domain names with the promise to start a site for peeved customers of the dealer and honda as a whole.

Needless to say, his problem with the dealer and honda has now been sorted.

To register a domain name costs less than a tenner. Easily done on www.compila.com. Register the name and then send them a confirmation of ownership on the domain name and then say you will be publishing the website shortly.

Not guaranteeing this will work, but it may make them sit up a bit and start to take notice.