'19 plate S213 - lost bluetooth connection

[BlueJ]

Hello All

I've had a '19 plate S213 for 11 months with my iPhone paired since day 1. I noticed today that the phone wasn't connected after starting the car, and I've not been able to resolve the issue.

So far I have:

- Turned the phone on / off.
- Turned bluetooth on / off (several times).
- Turned the car on & off (several times).
- Reset the car to factory settings (this was my last resort as of course all personalisation and data were lost).
- Deleted the car as a device on the phone (so that the phone was seeking a 'fresh' device).
- Tried the car's connectivity & bluetooth settings via both the Tel menu and the Settings menu.

As I say, no joy. When bluetooth is activated in the car, I just get an endless circling arrow.

My next move is to take the car in, but before I do does anyone have any ideas or has encountered this before?

Thanks in advance.
John

[In the sticks]

Had the same albeit on a 2015 e class and iPhone 13 (sorry to lower the tone!). Deleted it from the car and phone a couple of times and now seems to be working again. Weird to say the least, but give it a try.

[BlueJ]

Thanks Inthesticks.

No joy unfortunately - as soon as I go into the TEL module, or Bluetooth, the screen says "Activating Bluetooth..." and I get the continuous swirling symbol. No further inputs work, all I can then do is go back to the main menu.

I assume it's a software issue - car is booked in for a service in a couple of weeks so I'll be asking Merc to address it then.

Thanks anyway.

[M1AGM]

Suggest troubleshooting by trying to pair another phone to the car. If that works, then its likely a problem with your phone (sw update?)… or if that also fails the car BT module probably has a problem.

[BlueJ]

Thanks M1AGM.

I have tried to pair a different phone - also didn't work. Based on the lack of response to further input commands when in the TEL / Bluetooth menu, and the continually circulating symbol, I now assume an issue with the car.

Let's see how Merc get on in a couple of weeks!