Mercedes servicing - by service indicator, or annually?
Discussion
I have a Mercedes V class, from new (the new model..)
What is the service schedule..
The service book, says by the Assyst plus indicator. which will tell you (in days) when the next service is due, and whether it is Service A or B.
And that is is variable in time, depending on how you drive, mileage, etc,etc..
I have thus serviced it according to this schedule/indicator..
Now my Mercedes dealer say I have missed services, because I have not had it serviced at every 12 months/and or 15,000 miles..
My schedule A service, according to the indicator was at ~18 months, (and 12k miles) and the schedule B service indicator is saying will be due ~21 months after this (which will be approx at 30k miles, at current rate)
Nowhere in any literature about the car, does it say anything about the car needs to be services at 12 months, or 15k miles, whichever comes sooner
(not the brochure, not the website, not the Service book provided with the car.)
The service book provided with the car, ONLY refers to the Assyst Plus service indicators (which varies by according to how you drive the car, mileage, etc) there is ZERO mention of annual/15k mile services.
So what is the correct position.. ?
What is the recommended mercedes service schedule (in writing, official Mercedes source)
Mercedes keep 'telling' me, 15k mile/12 months, but are so far unable to show me this anywhere, in any literature.
This is a company car, and if I don't get the car serviced due to the manufactures recommended service schedule, there will be penalties made by the lease company.
[Note - we also have a Discovery Sport, leased at about he same time.
The service book is clear, service due, every 24 months/or 21k miles. So i thought 12k miles/18 months is totally reasonable for the Merc, just not as good! ]
What is the service schedule..
The service book, says by the Assyst plus indicator. which will tell you (in days) when the next service is due, and whether it is Service A or B.
And that is is variable in time, depending on how you drive, mileage, etc,etc..
I have thus serviced it according to this schedule/indicator..
Now my Mercedes dealer say I have missed services, because I have not had it serviced at every 12 months/and or 15,000 miles..
My schedule A service, according to the indicator was at ~18 months, (and 12k miles) and the schedule B service indicator is saying will be due ~21 months after this (which will be approx at 30k miles, at current rate)
Nowhere in any literature about the car, does it say anything about the car needs to be services at 12 months, or 15k miles, whichever comes sooner
(not the brochure, not the website, not the Service book provided with the car.)
The service book provided with the car, ONLY refers to the Assyst Plus service indicators (which varies by according to how you drive the car, mileage, etc) there is ZERO mention of annual/15k mile services.
So what is the correct position.. ?
What is the recommended mercedes service schedule (in writing, official Mercedes source)
Mercedes keep 'telling' me, 15k mile/12 months, but are so far unable to show me this anywhere, in any literature.
This is a company car, and if I don't get the car serviced due to the manufactures recommended service schedule, there will be penalties made by the lease company.
[Note - we also have a Discovery Sport, leased at about he same time.
The service book is clear, service due, every 24 months/or 21k miles. So i thought 12k miles/18 months is totally reasonable for the Merc, just not as good! ]
Mercedes changed their servicing schedule from mileage based to annual or 15k miles, whichever comes first, about 6/7 years ago in order to maintain the manufacturers warranty.
With long life oils cars were doing upward of 20k miles plus before the car said they needed servicing which meant that many cars were only serviced once or even not at all during the 3 year warranty period.
They changed to annually/15k to get more cars into the workshop and to make sure cars were inspected at least twice during the warranty period.
My local Mercedes dealership told me this was the reason for the change.
I have a 2011 E class and this is set for annual servicing.
With long life oils cars were doing upward of 20k miles plus before the car said they needed servicing which meant that many cars were only serviced once or even not at all during the 3 year warranty period.
They changed to annually/15k to get more cars into the workshop and to make sure cars were inspected at least twice during the warranty period.
My local Mercedes dealership told me this was the reason for the change.
I have a 2011 E class and this is set for annual servicing.
Monkeylegend said:
Mercedes changed their servicing schedule from mileage based to annual or 15k miles, whichever comes first, about 6/7 years ago in order to maintain the manufacturers warranty.
With long life oils cars were doing upward of 20k miles plus before the car said they needed servicing which meant that many cars were only serviced once or even not at all during the 3 year warranty period.
They changed to annually/15k to get more cars into the workshop and to make sure cars were inspected at least twice during the warranty period.
My local Mercedes dealership told me this was the reason for the change.
I have a 2011 E class and this is set for annual servicing.
where do they say this!!!???With long life oils cars were doing upward of 20k miles plus before the car said they needed servicing which meant that many cars were only serviced once or even not at all during the 3 year warranty period.
They changed to annually/15k to get more cars into the workshop and to make sure cars were inspected at least twice during the warranty period.
My local Mercedes dealership told me this was the reason for the change.
I have a 2011 E class and this is set for annual servicing.
because the service book, makes ZERO mention of it. the website makes ZERO mention of this, and the brochure makes ZERO mention of this.
My service indicator, is NOT coming up annually.
Not sure, I never read my service book. It might not be the same for the Vito but it is definitely annually for cars.
The service assist indicator is set for 15k miles or 365 days whichever comes first and has been as I say for 7 years or so.
It used to be every 2 years, then they went longlife oil and mileage based, then to the current annual based system in order to maintain the warranty.
If it's out of warranty and 7/8 year old it could well be mileage based and they are applying the rules retrospectively. If so they are pulling a fast one because it is only a warranty requirement for the first 3 years.
The service assist indicator is set for 15k miles or 365 days whichever comes first and has been as I say for 7 years or so.
It used to be every 2 years, then they went longlife oil and mileage based, then to the current annual based system in order to maintain the warranty.
If it's out of warranty and 7/8 year old it could well be mileage based and they are applying the rules retrospectively. If so they are pulling a fast one because it is only a warranty requirement for the first 3 years.
Phone Mercedes UK in Milton Keynes they should be able to clarify what the warranty requirements are.
If the car is out of warranty you can do what you like. I now have mine serviced by mileage not time as my annual mileage has now dropped to about 7k so the last service gap was nearly 20 months.
If the car is out of warranty you can do what you like. I now have mine serviced by mileage not time as my annual mileage has now dropped to about 7k so the last service gap was nearly 20 months.
Monkeylegend said:
Phone Mercedes UK in Milton Keynes they should be able to clarify what the warranty requirements are.
If the car is out of warranty you can do what you like. I now have mine serviced by mileage not time as my annual mileage has now dropped to about 7k so the last service gap was nearly 20 months.
It is a company car, 2 and a bit years old, and I HAVE to maintain it according to service schedule. If the car is out of warranty you can do what you like. I now have mine serviced by mileage not time as my annual mileage has now dropped to about 7k so the last service gap was nearly 20 months.
Which according to the service handbook that comes with the car, is NOT annually/15k.. And I still can't see anywhere, in any official Mercedes material anything that says the service interval for these cars is 12 months/15k.
As a comparison, our other car is a Discovery Sport..the service schedule is utterly transparent/available.. (24 months/21k)
https://www.landrover.co.uk/ownership/service-and-...
I can find nothing for Mercedes. If i knew it was annual servicing I wouldn't have got the car, we do a low annual mileage. (and yes. i'm waiting Mercedes to get back to me, and the supplying dealer, and lease company.
Edited by BJWoods on Wednesday 28th March 12:31
Edited by BJWoods on Wednesday 28th March 12:59
BJWoods said:
It is a company car, 2 and a bit years old, and I HAVE to maintain it according to service schedule.
Which according to the service handbook that comes with the car, is NOT annually/15k.. And I still can't see anywhere, in any official Mercedes material anything that says the service interval for these cars is 12 months/15k.
As a comparison, our other car is a Discovery Sport..the service schedule is utterly transparent/available.. (24 months/21k)
https://www.landrover.co.uk/ownership/service-and-...
I can find nothing for Mercedes. If i knew it was annual servicing I wouldn't have got the car, we do a low annual mileage. (and yes. i'm waiting Mercedes to get back to me, and the supplying dealer, and lease company.
Guess what....Which according to the service handbook that comes with the car, is NOT annually/15k.. And I still can't see anywhere, in any official Mercedes material anything that says the service interval for these cars is 12 months/15k.
As a comparison, our other car is a Discovery Sport..the service schedule is utterly transparent/available.. (24 months/21k)
https://www.landrover.co.uk/ownership/service-and-...
I can find nothing for Mercedes. If i knew it was annual servicing I wouldn't have got the car, we do a low annual mileage. (and yes. i'm waiting Mercedes to get back to me, and the supplying dealer, and lease company.
Edited by BJWoods on Wednesday 28th March 12:31
Edited by BJWoods on Wednesday 28th March 12:59
Mercedes dealer wrong..
Mercedes UK (about the 6th Mercedes person I have spoken to) have confirmed in writing, for my model of car - V class (model year 2015 onwards - you go by the service indicator - NOT annual)
V10 SPM said:
So it is acceptable to drive 1000 miles a year and only service it once every 15 years?
Not the way it works, it's too clever for that. My car was recently serviced, 15 plate E class, & is showing 320 odd says to next service because I've hardly used it since it was done. By the end of April it will revert to miles because I'll probably do 3000 in that time. Did 16000 between last 2 in about 9 monthsV10 SPM said:
So it is acceptable to drive 1000 miles a year and only service it once every 15 years?
No.. because the way ASSYST works, (the way I understand it, is the indicator will come up as dues at 2 years if mileage is low.. and again.
I'm only concerned with during the warranty period (which is three years) to maintain warranty- and I will only have the car for 4 years (the length of the lease).. for my mileage, this issue is the difference between 2 services and 4 services..
And Mercedes UK - have now told me, for my car... to go on the service indicator, which will be 2 services..in those 4 years (less than 40k miles over those 4 years)
That my local Mercedes dealer insists that it is annual/15 k miles for my model of car (V-Class) shows how utterly useless they are.
BJWoods said:
Guess what....
Mercedes dealer wrong..
Mercedes UK (about the 6th Mercedes person I have spoken to) have confirmed in writing, for my model of car - V class (model year 2015 onwards - you go by the service indicator - NOT annual)
A good job you checked with Mercedes. It will be interesting to see what your dealer has to say.Mercedes dealer wrong..
Mercedes UK (about the 6th Mercedes person I have spoken to) have confirmed in writing, for my model of car - V class (model year 2015 onwards - you go by the service indicator - NOT annual)
Monkeylegend said:
A good job you checked with Mercedes. It will be interesting to see what your dealer has to say.
not heard from the dealer yet..email from hq (redacted)
29th March 2018
Dear Mr Woods
Mercedes-Benz Model: V-Klasse V 220VKL/E 4X2 3430
Chassis No: xxxxxxxxxxxxxxxxxxxx
Registration: xxxxxxxx
Thank you for contacting Mercedes-Benz Customer Service.
I write further to our recent conversation in respect of the service interval for the above car.
I can confirm that contrary to the majority or our passenger car models the V-Class does not have a fixed annual service interval of 12 months or approximately 15,500 miles, whichever is reached first. The service interval on this model is variable and the car will stipulate when service is due, unless prompted by the car there is no requirement to have a service carried out.
Should you have any further requirements please do not hesitate to contact me or any of my colleagues.
So we can be as responsive as possible, be so kind as to approve your contact details at https://www.mbcac.net/..........
Yours sincerely
xxxxxx xxxxxxxx
Customer Service UK
Mercedes-Benz UK Customer Service can be contacted by telephone on 008 009 777 7777 or 0207 660 9993, Monday - Friday between 08:00 & 18:00.
Mercedes-Benz Customer Assistance Center Maastricht N.V. Gelissendomein 5, 6229 GK Maastricht , Netherlands. Register No.: K.v.K. Limburg 33014909
If you are not the addressee please inform us immediately that you have received this e-mail by mistake and delete it. We thank you for your support.
Gassing Station | Mercedes | Top of Page | What's New | My Stuff