V Class AMG nav system
Discussion
So I really looked forward to my new V Class AMG 250 with upgraded Comand Online nav system. I was reliably informed the latest nav system is updated and more intelligent that the earlier models.
Whilst trying to navigate around London city centre, the nav system was trying to send me down bus lanes only and no entry roads ?
I checked with Mercedes customer services if there is a new nav system download required with the latest maps. The replay was rather disappointing.
"If there are mistakes on the routes or maps then you can fill in a routing feedback form at your local Retailer and this can then be looked into further."
I don't know how Dieter Zetsche can present new Mercedes cars with 'advanced navigation systems " when the reality is, they cannot even navigate around the UK capital. Plus, you are requested to fill in a form which will be looked into further.
Come on Mercedes, not good enough.
Whilst trying to navigate around London city centre, the nav system was trying to send me down bus lanes only and no entry roads ?
I checked with Mercedes customer services if there is a new nav system download required with the latest maps. The replay was rather disappointing.
"If there are mistakes on the routes or maps then you can fill in a routing feedback form at your local Retailer and this can then be looked into further."
I don't know how Dieter Zetsche can present new Mercedes cars with 'advanced navigation systems " when the reality is, they cannot even navigate around the UK capital. Plus, you are requested to fill in a form which will be looked into further.
Come on Mercedes, not good enough.
So 2 months into ownership of my new Mercedes V Class 250 AMG with upgraded Comand Online, the Sat nav is sending me, sorry, trying to send me down one way streets the wrong way in London city centre. The system is so dumb and extremely frustrating to use, considering how the Comand Online is sold to the customer.
After checking with Mercedes UK customer service, I’m told the system does not require an upgrade as it has the latest mapping installed.
The suggestion from Mercedes UK customer service is, quote:
“ Mercedes-Benz endeavours to update the navigation systems on our cars as regularly as possible to ensure that the system is correct and as accurate as possible. However, I appreciate that there can be variances between the current road network and our system. The Mercedes-Benz Research and Development team are actively working to reduce these variances and if you are willing to complete the Satellite Navigation Feedback form then I can pass this information on to expedite this process.
This form can be filled out at your local Mercedes-Benz Retailer who can then submit it to the relevant Research and Development team. I am sorry that I am unable to provide you with an immediate solution to the issue however in this instance we require the process described above is followed in order to act upon your concerns. “
So I visit my local Mercedes dealer, Sytner of Newcastle and show them this correspondence.
Neither the sales or service team at Mercedes Newcastle, with over 16 years of experience with Mercedes have ever heard of such a form to fill.
You can imagine my disgust at being sent up a completely blind alley ( no pun intended) by Mercedes UK Customer services.
I have replied back to Mercedes UK explaining the response from my local Mercedes dealer and requesting a speedy reply as the product is not fit for purpose and quite frankly, potentially quite dangerous.
I make no apology for posting this as I believe, this type of service from Mercedes should be heard.
After checking with Mercedes UK customer service, I’m told the system does not require an upgrade as it has the latest mapping installed.
The suggestion from Mercedes UK customer service is, quote:
“ Mercedes-Benz endeavours to update the navigation systems on our cars as regularly as possible to ensure that the system is correct and as accurate as possible. However, I appreciate that there can be variances between the current road network and our system. The Mercedes-Benz Research and Development team are actively working to reduce these variances and if you are willing to complete the Satellite Navigation Feedback form then I can pass this information on to expedite this process.
This form can be filled out at your local Mercedes-Benz Retailer who can then submit it to the relevant Research and Development team. I am sorry that I am unable to provide you with an immediate solution to the issue however in this instance we require the process described above is followed in order to act upon your concerns. “
So I visit my local Mercedes dealer, Sytner of Newcastle and show them this correspondence.
Neither the sales or service team at Mercedes Newcastle, with over 16 years of experience with Mercedes have ever heard of such a form to fill.
You can imagine my disgust at being sent up a completely blind alley ( no pun intended) by Mercedes UK Customer services.
I have replied back to Mercedes UK explaining the response from my local Mercedes dealer and requesting a speedy reply as the product is not fit for purpose and quite frankly, potentially quite dangerous.
I make no apology for posting this as I believe, this type of service from Mercedes should be heard.
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