Numptys of the computer world
Discussion
Ok,
I had a guy who bought a PC from me 2 weeks ago, bring back yesterday because his internet connection wasnt working, on powering it up the OS was also in a very very sorry state. A the guy wanted me to rebuild it for him FOR FREE!!!!!!!!!! the conversation went like this (very cut down and with translations) for legal reasons we will call the customer Mr A Hole
Cust) This computer dont work
Me) ok lets take a look
Cust) it was working one minute rebooted (on it's own) now nothing works cant get on the internet etc
*** couple of minutes pass whilst we hook the PC up ****
Me) Hmmmm seems you have a deep interest in porn sites, if i were you i would stay aways from the ones that have popups and download dialers etc to your pc
Cust) i wouldnt go on them, not me
Me) ok care to explain why you have installed this dialler that links to a premium rate number when you try to get the internet
Cust) I didnt
Me) Also it appears you have disabled the anti virus software we installed for you, and also the personal fire wall - any reason?
Cust) I havnt
Me) that'll be fifty quid please if you want me to rebuild this for you
Cust) I am not paying that I have only had it 2 weeks
Me) Then take it home and use it as a doorstop
Feckin Numptys.......!!!!!!!!!!!!!!!
I had a guy who bought a PC from me 2 weeks ago, bring back yesterday because his internet connection wasnt working, on powering it up the OS was also in a very very sorry state. A the guy wanted me to rebuild it for him FOR FREE!!!!!!!!!! the conversation went like this (very cut down and with translations) for legal reasons we will call the customer Mr A Hole
Cust) This computer dont work
Me) ok lets take a look
Cust) it was working one minute rebooted (on it's own) now nothing works cant get on the internet etc
*** couple of minutes pass whilst we hook the PC up ****
Me) Hmmmm seems you have a deep interest in porn sites, if i were you i would stay aways from the ones that have popups and download dialers etc to your pc
Cust) i wouldnt go on them, not me
Me) ok care to explain why you have installed this dialler that links to a premium rate number when you try to get the internet
Cust) I didnt
Me) Also it appears you have disabled the anti virus software we installed for you, and also the personal fire wall - any reason?
Cust) I havnt
Me) that'll be fifty quid please if you want me to rebuild this for you
Cust) I am not paying that I have only had it 2 weeks
Me) Then take it home and use it as a doorstop
Feckin Numptys.......!!!!!!!!!!!!!!!
Back in the days when I was on helpdesk had an argument on the phone with a girl who requested an extra line on the header of screen and then phoned up to ask why one of the detail lines had disappeared.
I could see it my end no worries.
Alas she wasnt aware of the page down button...
I could see it my end no worries.
Alas she wasnt aware of the page down button...
plotloss said:
Back in the days when I was on helpdesk had an argument on the phone with a girl who requested an extra line on the header of screen and then phoned up to ask why one of the detail lines had disappeared.
I could see it my end no worries.
Alas she wasnt aware of the page down button...
I have a regular who keeps phoning me up cause there keypad doesnt work.... is the a little green light - no - tap the num lock key - yes - is it working now - yes - same time next week - OK
Phew! I thought you may have been referring to my earlier postWhile I agree that some (most) people should make an attempt to learn the basics about their computers before they complain, it has to be good for your profits.
But about these dialups that seem to be invading systems.
I have it on good authority that they can load on a system without any halp from the operator. No clicking or anything.
There is a new patch out from MS that I think may be associated with this.
But about these dialups that seem to be invading systems.
I have it on good authority that they can load on a system without any halp from the operator. No clicking or anything.
There is a new patch out from MS that I think may be associated with this.
rjo said:
While I agree that some (most) people should make an attempt to learn the basics about their computers before they complain, it has to be good for your profits.
But about these dialups that seem to be invading systems.
I have it on good authority that they can load on a system without any halp from the operator. No clicking or anything.
There is a new patch out from MS that I think may be associated with this.
i dont mind people bringing a machine back and saying "i have screwed this up, can you sort it" and most of the time i only charge the bare min to do it, so no it isnt good for profits but it does keep the customer happy.
But I hate it when they deny all knowledge and try and blame us
206xsi said:
One of our support engineers took a laptop on the train and tried to access the internet... 
We are talking about someone earning £24k dealing with server recoveries...
Thats not a problem i have used laptops for remote internet access for years, but then again i have plugged it into my mobile phone first
Fair enough dontlift.
Add this story from a friends computer shop.
Lady comes in with the box, the monitor, the keyboard mouse printer. Several trips to the car and then says...
"It doesn't work".
Mate asks what does it do.
"Turn it on and just a black screen with non disk or something."
Mate takes floppy from a: drive and the lady says
waite for it
"Oh no! Not again."
Not again
But seriously.
About these dialers. Quite a few people have been caught by them over here and I believe them when they say that they have been careful (some of them anyway).
Add this story from a friends computer shop.
Lady comes in with the box, the monitor, the keyboard mouse printer. Several trips to the car and then says...
"It doesn't work".
Mate asks what does it do.
"Turn it on and just a black screen with non disk or something."
Mate takes floppy from a: drive and the lady says
waite for it
"Oh no! Not again."
Not again
But seriously.
About these dialers. Quite a few people have been caught by them over here and I believe them when they say that they have been careful (some of them anyway).
size13 said:
Get Spybot Search and Destroy, it warns you about these dialers (apparently!)
As does LavaSoft Adaware.
Everytime I've ever read any documentation about any form of Unix (except Lindows, but that's a special case), they've warned about the potential security risk of doing day to day tasks logged in as root (administrator). Never once have I come across similar warnings for windows - backed up with MS automatically creating administrator users at install time with XP these days.
Of course if this wasn't the case, dontlift would have the additional pleasure of people phoning up saying that software won't install...
LexSport said:
Get Spybot Search and Destroy, it warns you about these dialers (apparently!)
As does LavaSoft Adaware.
Everytime I've ever read any documentation about any form of Unix (except Lindows, but that's a special case), they've warned about the potential security risk of doing day to day tasks logged in as root (administrator). Never once have I come across similar warnings for windows - backed up with MS automatically creating administrator users at install time with XP these days.
Of course if this wasn't the case, dontlift would have the additional pleasure of people phoning up saying that software won't install...
Dont mind that at all, providing they have purchsed they said software via myself
LexSport said:
Everytime I've ever read any documentation about any form of Unix (except Lindows, but that's a special case), they've warned about the potential security risk of doing day to day tasks logged in as root (administrator). Never once have I come across similar warnings for windows - backed up with MS automatically creating administrator users at install time with XP these days.
Of course if this wasn't the case, dontlift would have the additional pleasure of people phoning up saying that software won't install...
Personally, I login to my desktops as admin/root equivalent all the time, but then no-one else uses them and I trust myself not to screw things up. Did go through a phase of following all advice like that - you end up having to do runas or su all the time to get things done, and quickly get fed up with typing in an extra password for everything. So you start giving your "normal" user more priviledges until after a few days you're virtually admin anyway.
btw, XP (and win2k) creates ordinary unpriviledged users by default - of course, you have a single admin account at the start, but then usually "root" is the only usable account when an unix-based system is first installed. And if you haven't seen any MS warnings about running as admin, you haven't been looking hard enough!
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