Is it down to the powercuts?

[Aprisa]

We have been suffering from powercuts al thru August and September with the power out from 2000hrs to 2230 both last night and the night before, on both occasions the home PC was on. We are now getting a n error "the modem on the remote computer is not responding" when trying to connect to the net, could this be down to the cuts or something else. Have re-installed both the modem and the dial up connection to no avail, there is no attempt to dial at all.

Any ideas before I have to take time off work to call the helpdesk which is only open during office hours?

Nick

[206xsi]

Make sure you don't have 1571 or whatever that BT ansafone thingy is called.

This changes the sound of dialling tone and confuses modems!

Go to contol panel, modems and run diagnostics on the modem (query modem in properties page). If it's the modem that's fried this may pick something up.

Also try using the phone cable (is it dialup?) with a standard phone. If the cable has failed you won't hear a dialling tone. Try also sticking a normal phone in the socket you use for internet.

Troubleshoot the problem yourself - cheaper and easier

[Aprisa]

Hiya
Have done the query test and all is ok, line is fine on the phone and my laptop dials up fine also.

Device manager shows no problems. Thats as far as my knowledge goes.

Nick

[Apache]

were your powercuts due to lightning? if so yer modem is probably cooked

[aprisa]

No, I think someone tripped over the cable that goes from New York to Bromsgrove and pulled the plug out!

[206xsi]

I think Windows is lying - if your laptop dials out of the same phone socket then must be your modem is cooked!