EBuyer gone pop?
Discussion
https://www.theregister.com/2025/08/12/uk_tech_ret...
Yup. Sad really but not a surprise. My current gaming PC I bought all the hardware from there, but the next one we built for a friend a week or so ago they were just more expensive or just didn't have the stock so over to Amazon we went.
Yup. Sad really but not a surprise. My current gaming PC I bought all the hardware from there, but the next one we built for a friend a week or so ago they were just more expensive or just didn't have the stock so over to Amazon we went.
Supersam83 said:
Bought many items from them over the years when building PC's and upgrading. Always good service and good pricing.
Shame but that's the world we are in when Amazon is around...
I have had some shocking service from them in the past but always returned to but from them all too conscious of the Amazon effect. Sadly as its now a Mike Ashley concern I wont be returning.Shame but that's the world we are in when Amazon is around...
I used to buy a lot of stuff from EBuyer, both for personal and business use. £1000s (£17,000 in fact, I still have a record) I'd spend with them, and then one day I ordered a new Motherboard and it was faulty (CPU socket was damaged I think). But I wasn't really sure, so I tried to use it. I asked for a refund (£70 or something) and they refused, saying I'd used it so I accepted it, and damaged it further.
Several emails and they still refused.
I emailed and pointed out I'd spend £17000 and I'd not be using them again, and they said "Ok, that's fine, suit yourself". I found some standard letter online, that quoted some or other regulations and they finally gave me my money back. I kept my word, and never ordered from them again.
I'm sure they did not care, but never spending a penny more at least me feel better.
Several emails and they still refused.
I emailed and pointed out I'd spend £17000 and I'd not be using them again, and they said "Ok, that's fine, suit yourself". I found some standard letter online, that quoted some or other regulations and they finally gave me my money back. I kept my word, and never ordered from them again.
I'm sure they did not care, but never spending a penny more at least me feel better.
I've used them for years. I'm typing this on a EBuyer-modified computer: MB, processor, GPU and keyboard. But that was four years ago.
Shame. I always found them helpful when seeking advice. I gave details of what I wanted to use the desktop, particularly GPU, for, together with my budget and, after being asked if I really didn't want to play computer games with it, the advice was well-within budget. Came with reasons for the decision as well.
I doubt I'll upgrade for a couple of years. When I do, I'll have to ask everyone on here for their suggestions.
Damn.
Shame. I always found them helpful when seeking advice. I gave details of what I wanted to use the desktop, particularly GPU, for, together with my budget and, after being asked if I really didn't want to play computer games with it, the advice was well-within budget. Came with reasons for the decision as well.
I doubt I'll upgrade for a couple of years. When I do, I'll have to ask everyone on here for their suggestions.
Damn.
snuffy said:
I used to buy a lot of stuff from EBuyer, both for personal and business use. £1000s (£17,000 in fact, I still have a record) I'd spend with them, and then one day I ordered a new Motherboard and it was faulty (CPU socket was damaged I think). But I wasn't really sure, so I tried to use it. I asked for a refund (£70 or something) and they refused, saying I'd used it so I accepted it, and damaged it further.
Several emails and they still refused.
I emailed and pointed out I'd spend £17000 and I'd not be using them again, and they said "Ok, that's fine, suit yourself". I found some standard letter online, that quoted some or other regulations and they finally gave me my money back. I kept my word, and never ordered from them again.
I'm sure they did not care, but never spending a penny more at least me feel better.
I also found their customer service to be crap. I ordered a DVD writer when they were very expensive. It wouldn't read certain retail DVD's but they didn't want to replace it as they seemed to think working some of the time was ok!Several emails and they still refused.
I emailed and pointed out I'd spend £17000 and I'd not be using them again, and they said "Ok, that's fine, suit yourself". I found some standard letter online, that quoted some or other regulations and they finally gave me my money back. I kept my word, and never ordered from them again.
I'm sure they did not care, but never spending a penny more at least me feel better.
I ended up having to threaten small claims before they eventually replaced it. The replacement worked perfectly so it was definately a defective drive.
I live in the town that Ebuyer are based and the rumours throughout the town and in the pubs and clubs are that they’ve been financially struggling for some time. The Hull Daily Mail reported last week that the landlord of the huge distribution centre they inhabit, which employs many of the locals had issued a winding up petition for unpaid rent.
I too supported them as they did a lot for the town initially - donating equipment to schools, local charities, sponsoring the kids football teams etc. but that appears to have dried-up. People did like working there. Their customer service went down the hoop along with their product quality as time went on.
It’s incredibly sad just how far they’ve fallen from grace when you think about it.
They’re not very well regarded by the locals who work there nowadays - who describe the monumental shift in the working environment as nothing short of toxic and tyrannical. If Mike Ashley incorporates Ebuyer into his own commercial / logistics network - then the redundancies alone will bring our town to a standstill.
I too supported them as they did a lot for the town initially - donating equipment to schools, local charities, sponsoring the kids football teams etc. but that appears to have dried-up. People did like working there. Their customer service went down the hoop along with their product quality as time went on.
It’s incredibly sad just how far they’ve fallen from grace when you think about it.
They’re not very well regarded by the locals who work there nowadays - who describe the monumental shift in the working environment as nothing short of toxic and tyrannical. If Mike Ashley incorporates Ebuyer into his own commercial / logistics network - then the redundancies alone will bring our town to a standstill.
Edited by ADJimbo on Tuesday 12th August 22:02
98elise said:
I also found their customer service to be crap. I ordered a DVD writer when they were very expensive. It wouldn't read certain retail DVD's but they didn't want to replace it as they seemed to think working some of the time was ok!
Not EBuyer, but this makes me chuckle to this day:Years ago, a mate bought a box of 10 floppies from a shop for say £1.00. Only 6 of them worked. So he went back and they said "Well, what do you expect for a pound?"
"I expect them all to work!". He was fuming !
Saw this earlier, quite sad. Sure a friend's family owned it originally, then it had been sold once or twice before today. Always found them okay to deal with, not the best with returns, but they'd never refused an item. Nearly all the PC tech I've got has come from there at some time in the past. Doubt Mike Ashley will do it any favours. I see already the webpage is advertising all the crap "brands" that Frasers Group own instead of proper computer parts and brands. Hope he didn't pay much for the company name, if what the website is currently showing is any vision of the future he won't find many Ebuyer customers returning.
Edited by Condi on Tuesday 12th August 20:33
That is a shame. Used them a bit, but have a very legacy free delivery promotion with Scan which often meant just that undercut them, and I had been using Scan first. In fact, I usually look at Scan first before Amazon as they often have a better price or what I actually want.
Amazon for PC hardware is very hit or miss IMO.
Amazon for PC hardware is very hit or miss IMO.
eBuyer had moved to a drop-ship model some time ago, so effectively you were buying PC parts from lots of other places that were sending directly to you. Thhis, of course effected prices.
Consequently this model led to them reducing levels of their own stock.... which of course decreases buying power and puts the price they pay up. This is obviously then affecting the sale price and driving business down further...consumers care mostly about price.
On the customer service front, could be a consequence of people who work there knowing they were making losses? A negative mindset around the place?
Frasers haven't bought (yet) the stock that was left, only the brand & website. So they've redirected to Studio so as presumably not to waste the internet traffic. That won't last long of course, the customers will soon leave!! Frasers is currently trying to rapidly sign up the drop-ship companies to get critical mass of items enough to start selling PC parts again....
Consequently this model led to them reducing levels of their own stock.... which of course decreases buying power and puts the price they pay up. This is obviously then affecting the sale price and driving business down further...consumers care mostly about price.
On the customer service front, could be a consequence of people who work there knowing they were making losses? A negative mindset around the place?
Frasers haven't bought (yet) the stock that was left, only the brand & website. So they've redirected to Studio so as presumably not to waste the internet traffic. That won't last long of course, the customers will soon leave!! Frasers is currently trying to rapidly sign up the drop-ship companies to get critical mass of items enough to start selling PC parts again....
Shame they have gone bust, I've used them regularly over the years, I prefer to use 'independents' rather than using Amazon.
As others have said I did have a problem once with a delivery and a refund, but that was the only time I ever had an issue. Noticed recently they had no stock available on some SSD's I was after, loads elsewhere.
Hopefully Ashley will be able to do something with the brand.
As others have said I did have a problem once with a delivery and a refund, but that was the only time I ever had an issue. Noticed recently they had no stock available on some SSD's I was after, loads elsewhere.
Hopefully Ashley will be able to do something with the brand.
megaphone said:
Hopefully Ashley will be able to do something with the brand.
(Slight side note - Ashley doesn't officially "run" Frasers group anymore. His son-in-law has been CEO for about a year, Mike's busy on his yatchs and enjoying his large houses around the world)
Monsterlime said:
That is a shame. Used them a bit, but have a very legacy free delivery promotion with Scan which often meant just that undercut them, and I had been using Scan first. In fact, I usually look at Scan first before Amazon as they often have a better price or what I actually want.
Amazon for PC hardware is very hit or miss IMO.
Yeah I used to get stuff from EBuyer in the past but this thread made me realise I've not chosen them for some years.Amazon for PC hardware is very hit or miss IMO.
I'm not a fan of Amazon and I don't trust the stuff on there any more, so Scan's my first choice these days. The only thing that bugs me is they don't offer free delivery, so you've done well there
The turnaround times for Scan can be comically quick - I normally get all the process emails within a few minutes of ordering.
16:33 - we've recieved your order
16;41 - we're processing your oder
16:48 - we've despatched your oder
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