Alexa can t find our Hive thermostat
Discussion
I’ve done a forum search and can’t find anything similar.
We had a new Hive thermostat fitted and set up by a BG engineer yesterday. It’s one that should be controllable via Alexa. We have a Hive hub2, which is also compatible.
The thermostat works fine using the Hive app on our phones, so no issues with connections.
I’ve followed the instructions to set Hive up as a skill in the Alexa app, and we’ve had a confirmation email saying that the Hive and Alexa are linked. When I get to the point in the set up when adding a device, where Alexa searches for the thermostat it comes back with, “no thermostats can be found.”
I’ve Googled it, and it appears that this is quite a common issue. There are pages of suggestions. Some suggest resetting both devices by turning the power off for 15 seconds and then asking Alexa to search for new devices, tried this but still, none can be found.
The app software is fully up to date on my phone (iPhone 16 Plus), and so is the phone software.
We have multiple light switches, bulbs, TV’s, power sockets, etc., from multiple manufacturers that all work perfectly with Alexa. The only thing that I can’t get to work is Hive. We use Sky broadband, which I believe supports both 2.4 GHz (which I think Hive uses?) and 5 GHz.
I did a chat with Hive yesterday and had to go through lots of questions about the phone used, the broadband provider, software updates, etc., etc.…all the things I had already researched myself that had no effect.
In the end, the guy on chat had no answers and escalated it to their tier 2 team for a fix in 72 hours. When I asked what the fix would be, he replied, “I don’t know, that’s why I’ve escalated it,” so pretty useless.
Anyone else had the same issue that they’ve managed to resolve?
Internet searches seem to suggest rebooting both devices has worked for a few but not all and this has sent worked for me.
We had a new Hive thermostat fitted and set up by a BG engineer yesterday. It’s one that should be controllable via Alexa. We have a Hive hub2, which is also compatible.
The thermostat works fine using the Hive app on our phones, so no issues with connections.
I’ve followed the instructions to set Hive up as a skill in the Alexa app, and we’ve had a confirmation email saying that the Hive and Alexa are linked. When I get to the point in the set up when adding a device, where Alexa searches for the thermostat it comes back with, “no thermostats can be found.”
I’ve Googled it, and it appears that this is quite a common issue. There are pages of suggestions. Some suggest resetting both devices by turning the power off for 15 seconds and then asking Alexa to search for new devices, tried this but still, none can be found.
The app software is fully up to date on my phone (iPhone 16 Plus), and so is the phone software.
We have multiple light switches, bulbs, TV’s, power sockets, etc., from multiple manufacturers that all work perfectly with Alexa. The only thing that I can’t get to work is Hive. We use Sky broadband, which I believe supports both 2.4 GHz (which I think Hive uses?) and 5 GHz.
I did a chat with Hive yesterday and had to go through lots of questions about the phone used, the broadband provider, software updates, etc., etc.…all the things I had already researched myself that had no effect.
In the end, the guy on chat had no answers and escalated it to their tier 2 team for a fix in 72 hours. When I asked what the fix would be, he replied, “I don’t know, that’s why I’ve escalated it,” so pretty useless.
Anyone else had the same issue that they’ve managed to resolve?
Internet searches seem to suggest rebooting both devices has worked for a few but not all and this has sent worked for me.
Not too familiar on the setup of these, but are both on the same wifi network?
They probably don't chat locallybut back to central server, but if one is on a guest network (isolates clients from each other) and the other is on your private home network it would be worth testing with setting them to the same home network.
They probably don't chat locallybut back to central server, but if one is on a guest network (isolates clients from each other) and the other is on your private home network it would be worth testing with setting them to the same home network.
This is bringing back memories. We had Hive in a previous house after being upsold by a British Gas engineer during a Homecare service.
The Hive was so flaky that after six months we had them replace it with a conventional controller/thermostat.
We tried all the troubleshooting steps, network, WiFi to no avail.
The Hive was so flaky that after six months we had them replace it with a conventional controller/thermostat.
We tried all the troubleshooting steps, network, WiFi to no avail.
skyebear said:
This is bringing back memories. We had Hive in a previous house after being upsold by a British Gas engineer during a Homecare service.
The Hive was so flaky that after six months we had them replace it with a conventional controller/thermostat.
We tried all the troubleshooting steps, network, WiFi to no avail.
The Hive works fine from the Hive app. Never had an issue it’s always been great. The Hive was so flaky that after six months we had them replace it with a conventional controller/thermostat.
We tried all the troubleshooting steps, network, WiFi to no avail.
skyebear said:
This is bringing back memories. We had Hive in a previous house after being upsold by a British Gas engineer during a Homecare service.
The Hive was so flaky that after six months we had them replace it with a conventional controller/thermostat.
We tried all the troubleshooting steps, network, WiFi to no avail.
The Hive works fine from the Hive app. Never had an issue it’s always been great. The Hive was so flaky that after six months we had them replace it with a conventional controller/thermostat.
We tried all the troubleshooting steps, network, WiFi to no avail.
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