Broadband switch over

[TheAngryDog]

How long does this typically take? Having moved to my new house, my existing provider, Vodafone, reckoned they could have me up and running tomorrow (I called them on the 26th March). I've since been told it's going to be April 10th, which isn't acceptable. I now live in an area with very fast broadband options, but absolutely pathetic 4G/5G signal, which is causing me some challenges around being able to work.

The existing provider at my new house was Sky, and I believe that this has been disconnected now. Is anyone aware of a provider that can have me up and running ASAP?

Obviously I am aware I should have given Vodafone more notice, but I didn't know the date I was moving house until the 26th of March (thank the old owners for that).

Thanks.

Edited by TheAngryDog on Tuesday 1st April 14:11

[119]

14 days usually.

[TheAngryDog]

Madness in this day and age.

[Shooter McGavin]

I switched from Sky to EE last month and they did it with a week's notice.

The main delay was getting a router out to me.

[Mr Pointy]

Is the 4G signal any better outside the house? If so, maybe look at a 4G modem/router with an external aerial.

[Craikeybaby]

When I moved, albeit 12 years ago, any BT based broadband was going to be weeks to sort out, but Virgin were able to come in 3 days. Sadly that was where the good service ended...

[Davie]

It depends what you have at the house just now... if it's a copper (Openreach) line that has been ceased by the previous inhabitants and if there is now Openreach fibre to the premises available, then your provider will likely move you on to full fibre which in turn is a new fibre line from the nearest CBT either out on a pole or underground somewhere, directly to and then into the house with a new 'master socket' and if so, this will require an engineering visit to facilitate.

If you are served by an existing copper line and full fibre is not yet available in your area, reinstating that copper line can also necessitate a engineering visit to reconnect the copper at the street cabinet as it's possible it may have been disconnected / used for another service in the time that has passed.

As copper is being phased out, it's likely your new CP is migrating your to full fibre and thus, the delay could be due to the lead times for an engineer - though that's not to say the provide will be successful on the day arranged as there's a few things could be at play - ie if you're house is served by a buried armoured copper cable, then the new fibre will need brought in overhead or a new duct laid etc.

[TheAngryDog]

Thanks everyone for your replies.

We already have fiberoptic to our house, massive BT Openreach box in the dining room, so really should just be a case of switching the service, but alas it is not as simple...

[Davie]

Fibreoptic is a completely separate network provider so if Vodafone utilise the Openreach network, the Fibreoptic is irrelevant and will be redundant. When you say you have a massive BT Openreach box, is that copper or fibre?

[quinny100]

TheAngryDog said:

Thanks everyone for your replies.

We already have fiberoptic to our house, massive BT Openreach box in the dining room, so really should just be a case of switching the service, but alas it is not as simple...

Provisioning a service to a property with an existing Openreach FTTP ONT in place is done the same day the provider requests it and doesn't need an engineer visit unless they choose a different start date, and they have the interconnect to their own equipment in place. EE (BT) or Sky are generally the fastest because they tend to have in interconnects in place and hook straight into the Openreach API to give you the provisioning data as you order.