Discussion
My Mum's iCloud account has been locked and we are trying to reset it.
The pop-up on her iMac screen gave a "reset password" button which opened up iforgot.apple.com.
We followed the process, entering her icloud email address and then the phone number linked to the account, and it says the account will be reviewed, which will take about a day, and then they will contact her on her icloud email address.
The problem is that we have no access to the icloud email address, as Apple as locked access to it.
Am i being daft, or is Apple really going to send information to unlock an account to in inaccessible account?
The pop-up on her iMac screen gave a "reset password" button which opened up iforgot.apple.com.
We followed the process, entering her icloud email address and then the phone number linked to the account, and it says the account will be reviewed, which will take about a day, and then they will contact her on her icloud email address.
The problem is that we have no access to the icloud email address, as Apple as locked access to it.
Am i being daft, or is Apple really going to send information to unlock an account to in inaccessible account?
boyse7en said:
My Mum's iCloud account has been locked and we are trying to reset it.
The pop-up on her iMac screen gave a "reset password" button which opened up iforgot.apple.com.
We followed the process, entering her icloud email address and then the phone number linked to the account, and it says the account will be reviewed, which will take about a day, and then they will contact her on her icloud email address.
The problem is that we have no access to the icloud email address, as Apple as locked access to it.
Am i being daft, or is Apple really going to send information to unlock an account to in inaccessible account?
This is genuine; my wife had the same issueThe pop-up on her iMac screen gave a "reset password" button which opened up iforgot.apple.com.
We followed the process, entering her icloud email address and then the phone number linked to the account, and it says the account will be reviewed, which will take about a day, and then they will contact her on her icloud email address.
The problem is that we have no access to the icloud email address, as Apple as locked access to it.
Am i being daft, or is Apple really going to send information to unlock an account to in inaccessible account?
They emailed her to her Gmail address FYI and it was sorted within a few days
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