Help please, I can't make or receive voice calls on O2.

[Riley Blue]

For the past week or so my Motorola G9 Plus (Android 11) has been dropping all voice calls after 12 - 17 seconds, both incoming and outgoing.

It's on a monthly sim only contact with O2, the bill is paid and I haven't knowingly changed anything on the phone, SMS and WiFi and Bluetooth are working normally.

Any suggestions?

[danb79]

Riley Blue said:

For the past week or so my Motorola G9 Plus (Android 11) has been dropping all voice calls after 12 - 17 seconds, both incoming and outgoing.

It's on a monthly sim only contact with O2, the bill is paid and I haven't knowingly changed anything on the phone, SMS and WiFi and Bluetooth are working normally.

Any suggestions?

Speak with O2, it could be a SIM issue

Is your phone up to date re software and have you restarted it to see if that sorts it?

[Mabozza]

do you have another handset to try the SIM in and see if the same happens?

[Riley Blue]

danb79 said:

Riley Blue said:

For the past week or so my Motorola G9 Plus (Android 11) has been dropping all voice calls after 12 - 17 seconds, both incoming and outgoing.

It's on a monthly sim only contact with O2, the bill is paid and I haven't knowingly changed anything on the phone, SMS and WiFi and Bluetooth are working normally.

Any suggestions?

Speak with O2, it could be a SIM issue

Is your phone up to date re software and have you restarted it to see if that sorts it?

Updates are up to date and I've restarted it. Next stop O2...

[Riley Blue]

O2 advise they're doing some upgrade work in my area which should be finished by 8pm tonight - but for a week? Seems a very long time without advising customers.

[DaveTheRave87]

Riley Blue said:

O2 advise they're doing some upgrade work in my area which should be finished by 8pm tonight - but for a week? Seems a very long time without advising customers.

It's entirely possible that they've had the issue for a week and are just doing the upgrade today as a fix.

[Riley Blue]

DaveTheRave87 said:

Riley Blue said:

O2 advise they're doing some upgrade work in my area which should be finished by 8pm tonight - but for a week? Seems a very long time without advising customers.

It's entirely possible that they've had the issue for a week and are just doing the upgrade today as a fix.

Agreed though I checked over the weekend and no local fault was flagged up. Anyway, the mystery seems to be solved as I went shopping earlier and from a few miles away dialled home on my mobile. The call didn't drop after a couple of minutes so (fingers crossed) all will be well soon.

[andygo]

I think 02 is pants at the moment as since they took over Virgin, they seem to be servicing more customers on the 02 network I was in London today and on 5G (you know, the really latest, greatest and fastest) and despite having 3 bars, struggled to get Google maps to load as well as the BBC site. I guess thats due to contention as I was part of a gridlock aoround Bloomsbury/Pall Mall.

I'm prolly talking rubbish as it's no doubt due to my iphone 15 Pro..

On the other hand, my sim only deal with free international roaming with 25gb data only costs £8.70 pm....

[Riley Blue]

My optimism was misplaced. The O2 message changed from 'Should be fixed by 8pm' to 'We're aware there's a problem with one of our masts' and this morning 'looks like a phone mast near you isn't working as it should. Our engineers are on the case but your service might come and go until we fix it.'

To be fair to them, we noticed it had gone down on Friday, one of the days Cadent Gas was laying a new pipe a few yards away along the road. Coincidence perhaps but until then, since 2007, the service was 100% rock solid.

[Sixpackpert]

Riley Blue said:

O2 advise they're doing some upgrade work in my area which should be finished by 8pm tonight - but for a week? Seems a very long time without advising customers.

That’s their standard answer to get you off the phone.

I had call dropping issues with them for about 6 months. Every time I rang I was told work was being done on my local mast. It was only after I told them that I was told that 6 months ago and that I was calling them from about 130 miles away that they started looking into ‘strengthening my signal’ by tapping keys on his keyboard. The call dropped shortly after and I switched networks the next day. Had been a happy business customer of about 20+ years. It went wrong when they merged with Virgin IMHO.

For what it’s worth, EE were no better and I only stuck with them for 3 months. Now on Vodafone and signal drops constantly when in the car, cannot hold a call for longer than 5 minutes when driving around.

[Sheepshanks]

OP: Can you use Wi-Fi calling?

[Riley Blue]

Sheepshanks said:

OP: Can you use Wi-Fi calling?

Apparently not, there is nothing in settings on my phone to enable it.

ETA: Further delving tells me the Motorola G9 Plus is not certified for Wi-Fi calling with any carrier in the UK.

Edited by Riley Blue on Wednesday 22 January 09:34

[Riley Blue]

Update: All now working as intended. I had a 17 minute incoming call late this morning and can call out. O2's 'down tracker' proclaims 'all good' too. I was a bit surprised our neighbourhood FB group hasn't been buzzing with it, the crones on there are usually quick to moan about just about anything.