Virgin fibre seems to be my only option. Should I?
Discussion
Morning all.
The highly visible digging men have been busy laying cables down the street, well, about 12 months ago!
I’m currently with Zen and pay £35mth for FTTC and ~60meg download, customer service is great but we’re starting to outgrow the capacity.
Virgin are the only fiber provider for us at the moment, from what I can see. I could move to ultra mega gigabit fiber with them for the same price.
Anyone with virgin at the moment? Reviews seem to say it’s fine unless something goes wrong, then it’s an uphill slog! Sound about right?
The highly visible digging men have been busy laying cables down the street, well, about 12 months ago!
I’m currently with Zen and pay £35mth for FTTC and ~60meg download, customer service is great but we’re starting to outgrow the capacity.
Virgin are the only fiber provider for us at the moment, from what I can see. I could move to ultra mega gigabit fiber with them for the same price.
Anyone with virgin at the moment? Reviews seem to say it’s fine unless something goes wrong, then it’s an uphill slog! Sound about right?
No problems here with Virgin (at the moment anyway). Did have a problem a few months ago where the service would cut off twice a day between 8 and 9am and then 5 to 7pm for about 10min each time, this was just before renewal time. Did the on-line chat thing to cancel stating the reason as the periods of "no internet", to be fair they sent an engineer within a couple of days who checked everything from the external box to the modem and found no problems, he got a visit from the eternal team scheduled and two guys from Kelly Communications turned up two days later and they pulled a new cable from the box up the road to the box on the wall outside. Still had the cutting off problem and subsequently deduced it was my own Asus router dropping out as it was over-heating for some reason, found this out as I was where the router is and saw the lights go out (the router was over 10 years old anyway) so I replaced it with a new TP-Link router and all OK since. I did renew with Virgin as the new offer was double the speed and £5 cheaper than before. So from my experience they did attempt to sort out my problems very quickly, I never 'phone them but always use the on-line chat.
I found there customer service to be totally crap.
Months of WiFi not working after moving to a "Superhub" and their help desk seemed to not know how it works. I worked in IT at the time and what they were telling me was utter b
ks. They also couldn't understand that a fault that keeps coming back every day is the same fault. Reseting the box doesn't count as a sucessful fix. Eventually they told me WiFi wasn't part of their very expensive so I binned them.
I'd been a customer for 17 years at that point.
Months of WiFi not working after moving to a "Superhub" and their help desk seemed to not know how it works. I worked in IT at the time and what they were telling me was utter b
ks. They also couldn't understand that a fault that keeps coming back every day is the same fault. Reseting the box doesn't count as a sucessful fix. Eventually they told me WiFi wasn't part of their very expensive so I binned them. I'd been a customer for 17 years at that point.
I've been with them for years, ever since the Telewest days. I'm on coax cable though, not fibre. It's been really reliable and stable for me, currently on 250MB down for £19/m.
It's been down for a couple of hours maybe twice in 20+ years. Customer services is not good, they hike prices every contract and you have to do the dance to get a deal. There again, so do all providers.
It's been down for a couple of hours maybe twice in 20+ years. Customer services is not good, they hike prices every contract and you have to do the dance to get a deal. There again, so do all providers.
megaphone said:
jimwilli said:
Starlink an option?
At £75/m it's a last resort option. If I were keen on the starling experiment it would be something I’d consider, but I’m neither that nor a fan of Elon
How much of the current bandwidth do you actually use? I find it hard to believe that for day to day use it's anywhere near capacity. The only time I find 60 meg a problem (or annoyance!) is when downloading big game files or updates, but it happens fairly rarely. For day to day use - streaming videos, working from home, general internetting, running a home server and a few internet connected appliance etc then it's rare it's using more than 10%.
Captain Raymond Holt said:
Anyone with virgin at the moment? Reviews seem to say it’s fine unless something goes wrong, then it’s an uphill slog! Sound about right?
We use VM business at work. Tech support is fine, if shooting yourself in the head is something you enjoy, for anyone else it's an utter sh.tshow. I wouldn't touch them with your bargepole, never mind my own.I currently have FTTC from A&A at home, 20up / 72 down which is only a problem if downloading a new game as it might take a couple of hours. Streaming video, remote desktop etc all run full speed without issue. No FTTP available here, VM are in the street and the previous owners used them, but like I say there is no way I will rely on or pay for their product.
Forester1965 said:
HoHoHo said:
megaphone said:
jimwilli said:
Starlink an option?
At £75/m it's a last resort option. Where I live it’s the only option.
BT (the only option) gives us 1mb down, 0.2 up - wise don’t have fibre, we have worm.
Starlink gives us 200Mb down, 25Mbup all day long.
Edited to add, I’m on PH and surfing on youtube, my wife is on Netflix, my son is playing games, my daughter is streaming music and other stuff and the house has a lot of WiFi stuff going on, never any lag or issues.
Virgin Residential aren't great, especially their supplied kit and their customer service. However, Virgin Business have been brilliant and rock solid, and with excellent support.
Also, when you read bad reviews about Virgin then 9 times of 10 it's their kit. Whenever someone asks on my local Facebook group if "Virgin is down" then it's usually a case that the Wi-Fi on their Virgin-supplied router has borked. I run Virgin's router in "dumb modem" mode into my own kit and have literally never had a problem.
Also, Virgin Business seldom put their price up. I went 5 years without a price rise until I moved to a new product which was faster and actually cheaper.
Also, when you read bad reviews about Virgin then 9 times of 10 it's their kit. Whenever someone asks on my local Facebook group if "Virgin is down" then it's usually a case that the Wi-Fi on their Virgin-supplied router has borked. I run Virgin's router in "dumb modem" mode into my own kit and have literally never had a problem.
Also, Virgin Business seldom put their price up. I went 5 years without a price rise until I moved to a new product which was faster and actually cheaper.
I work for Virgin, the fibre is good, its a generic XGS-PON network, we have the odd issue, but no more than any other provider.
The fibre is more reliable than the copper network.
Only 1 hub option on fibre, and thats the 5x.
its Fibre to the equipment, where as most other providers are to the property, and then ethernet to the hub,
No phone line available on Fibre.
The fibre is more reliable than the copper network.
Only 1 hub option on fibre, and thats the 5x.
its Fibre to the equipment, where as most other providers are to the property, and then ethernet to the hub,
No phone line available on Fibre.
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