Hearing Aid TV Streamer

[Old Merc]

Hi Guys, Here is an odd one for you tech wizards.

I have bought a GN ReSound unit. Plug it into the optical audio plug on my smart tv, and my aids become headphones via wi-fi. Perfect clear speech, I can walk around the house listening to the tv. My wife can have the tv sound as low as she wants.
It’s great, BUT? If I go to BBC iplayer, ITVx etc the program I’m watching stops and scrolls. Unplug the Resound unit and the streaming stations are back to normal.
My BB router is in another room, my BB speed is perfect, I have an office upstairs that’s all on wi-fi.
I’ve tried resetting my tv, connecting the Resound unit to analogue etc no luck.

Any ideas would be appreciated.

[Mr Pointy]

Can you clarify what you mean by "If I go to BBC iplayer, ITVx etc the program I’m watching stops and scrolls."

Are you watching the TV & looking at iPlayer on a phone or iPad?

[Old Merc]

I only watch BBC iplayer etc on my Samsung smart TV where the Resound unit is plugged into as well.

Edited by Old Merc on Wednesday 20th November 17:46

Edited by Old Merc on Wednesday 20th November 17:53

[clockworks]

What exactly "stops and scrolls"?
Is it the TV picture, TV audio, or the hearing aid audio?

The Resound instructions suggest that it transmits to the hearing aid using 2.4ghz wifi.
If the TV is also using 2.4ghz wifi to access the Internet for iPlayer, maybe there is a channel clash - TV and Resound both trying to use the same wifi channel.


Try connecting the TV to the router's 5ghz wifi - might need to go into the router's admin page and change some settings.
Or, connect the TV to the router with an ethernet cable.


All a bit confusing though, as the Resound instructions say it uses 2.4ghz wifi, but only has a 20 foot line of sight range which suggests bluetooth?
I thought hearing aids tended to use Bluetooth for accessories, connecting to phones, etc.

Edited by clockworks on Thursday 21st November 07:59

[Old Merc]

Thanks clockworks, I think you are correct. I’ve talked to the supplier and they suggested the same thing.
I’ve got onto my EE router manager site, there is a list of the devises in use, some are 2.5gHz some are 5. But I have no idea how to make the router 5gHz only. I suppose I will have to contact EE ?
I’m an old technophobe, all this is gobledegook to me.

[Mr Pointy]

Old Merc said:

Thanks clockworks, I think you are correct. I’ve talked to the supplier and they suggested the same thing.
I’ve got onto my EE router manager site, there is a list of the devises in use, some are 2.5gHz some are 5. But I have no idea how to make the router 5gHz only. I suppose I will have to contact EE ?
I’m an old technophobe, all this is gobledegook to me.

On your router do the 2.4G & 5G channels have the same SSID - ie the same name? If you can make the names different then you can make devices pick up one or the other by specifying the appropriate name. If you post the model of the router someone may be able to find instructions on how to do it.

clockworks said:

The Resound instructions suggest that it transmits to the hearing aid using 2.4ghz wifi.
If the TV is also using 2.4ghz wifi to access the Internet for iPlayer, maybe there is a channel clash - TV and Resound both trying to use the same wifi channel.

Surely all devices use the same channel - domestic routers only transmit on one channel (although different for 2.4G & 5G groups of course).

Edited by Mr Pointy on Thursday 21st November 09:41

[clockworks]

Old Merc said:

Thanks clockworks, I think you are correct. I’ve talked to the supplier and they suggested the same thing.
I’ve got onto my EE router manager site, there is a list of the devises in use, some are 2.5gHz some are 5. But I have no idea how to make the router 5gHz only. I suppose I will have to contact EE ?
I’m an old technophobe, all this is gobledegook to me.

The Resound device (along with many other smart devices like doorbells, lights, plugs, etc. will only work on 2.4ghz. If you set the router to 5ghz only, this might stop the Resound working (if it needs to use an app, or be connected to the Internet).

Better to set the router to use both 2.4 and 5ghz, but with different SSIDs (WiFi name and password), and make sure that the TV uses the 5ghz wifi network.

You might have a problem if the router is far from the TV, as 5ghz signals don't penetrate walls as well as 2.4ghz.
An ethernet cable between the TV and the router might be the best option.



As far as channels go, I thought wifi routers tended to use 2 channels?