Migration / port in number to O2. - help!

[The_Doc]

Does anyone have any ideas or contacts to help me with a mobile number port-in problem to O2?

I need an inside person /contact/route as the O2 contact centre are powerless, and just "escalate to manager"

Which 10 days ago was fine, but now it's not fine.

Stuck/incomplete port-in of number to O2. Cannot use new PAC code as previous attempt is stuck.

[colin79666]

I don’t have a contact at O2 but Ofcom may help get things unstuck. You are also entitled to compensation for the failed port.
https://www.ofcom.org.uk/phones-and-broadband/swit...

[jurbie]

You might be better asking at the O2 Community Forum, there may be advice there as to how to get things moving. Failing that also have a look at the ISPreview forums. There is an O2 specific message board which can be useful.

https://community.o2.co.uk/
https://www.ispreview.co.uk/talk/forums/mobile-bro...

As I understand it the foreign call centre that you are dealing with are basically useless but there is a small UK based team who could help but the trick is getting your problem referred back to them.

[The_Doc]

Thanks this is helpful.
I tried the forums and got the same sort of comments, but we're all on the outside.

I just need to get to the core-team who can action a change. Too early for a complaint or ombudsman, I want a solution not an investigation.

[jeremyc]

Email the CEO - they'll have their own complaints resolution team that can pick it up.

[The_Doc]

[e-mail]?

Is this email known?
Obviously he doesn't open his own email but what is it?

[jeremyc]

The_Doc said:

[e-mail]?

Is this email known?
Obviously he doesn't open his own email but what is it?

Mr Lutz Schüler

[e-mail]

[Random84]

Ah I had this issue with O2 and it was soooo frustrating, customer service are clueless!

After numerous promises that my number would switch over or someone would call me back I lost my patience, I called customer service and remained calm and didn't loose my temper. The customer service rep repeated the same process that I'd already heard countless times so I said that's great, I'll just wait on the line with you until my number transfers over (she said it would take around two hours!).

I refused to hang up and remained polite throughout the call, so they didn't really have an excuse to hang up on me. The rep didn't know what to do and we sat on the phone together for around 30 minutes in almost silence, just checking in regularly. In the end she explained that she could do it manually and it would be done straight away! Hallelujah! My phone eventually cut off when the number transferred over but it worked.

I don't think they've been in that situation as I just said I'll wait on the line and carried on my normal daily tasks, they were lucky I didn't need the toilet!

[The_Doc]

Just spent 4 hours on Twitter trying again to get some progress.
4 hours you say, how?
I write an answer to their question, they take 25 mins to respond.
x8
The emailed security code took 27 mins to arrive.

I think I'll just go to Ofcom or the Chief Exec. I've finished with patience and reasonableness. We are 25 days into this debacle.