Settings website for smartphones

Settings website for smartphones

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Colonel Cupcake

Original Poster:

1,185 posts

52 months

Friday 6th September
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Is there a website where you can select a make and model of smartphone and see what is behind the settings option?

What I want is to record calls. My sons Asus phone has a simple slider in settings but my Samsung doesn't and I have to use a third party app. I suppose I could go to a phone shop and ask for a demo but I can't do that if I see a phone on Amazon I like.

Davie_GLA

6,665 posts

206 months

Saturday 7th September
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Interesting - i didn't think this was native on any phone in the UK but a very quick google seems to revealing that only this phone allows you to do it from within settings (but i'm certain it's calling an app or function that is 3rd party and baked into the OS).

Of course you know that you need to declare that you are recording people and if you want to use this as evidence for anything and haven't done so then it won't be valid but i've you're just trying to "have fun" then fill your boots.

Nothing provided by Apple or Google will do it natively i dont think.

Sixpackpert

4,703 posts

221 months

Sunday 8th September
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I would have thought it would be a GDPR nightmare for the manufacturers. hence why it’s not included in native OS’s.

Edited by Sixpackpert on Sunday 8th September 08:35

dontlookdown

1,965 posts

100 months

Sunday 8th September
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I have investigated this professionally a few years ago, and the record calls function is supposed to be disabled on all phones sold in the UK market.

It's not illegal to record calls here so long as you tell the caller you are doing so. So presumably this was some kind of code/agreement rather than a legal requirement.

Condi

17,939 posts

178 months

Sunday 8th September
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dontlookdown said:
It's not illegal to record calls here so long as you tell the caller you are doing so. So presumably this was some kind of code/agreement rather than a legal requirement.
I don't think you do have to tell the other caller it's being recorded, work calls at many companies are recorded and we've never been told to inform the other person. Everything which goes through the phone is recorded as a matter of course for compliance and regulatory reasons.

Davie_GLA

6,665 posts

206 months

Sunday 8th September
quotequote all
Condi said:
I don't think you do have to tell the other caller it's being recorded, work calls at many companies are recorded and we've never been told to inform the other person. Everything which goes through the phone is recorded as a matter of course for compliance and regulatory reasons.
If it's a company, and in the UK then every single one of them by law will have to announce at the start of the call that "this call is being recorded for training and monitoring" - you m ight not personally say it but if it's connecting through an enterprise or hosted platform there will be a notification. If not then your company is *i think* not adhering to UK GDPR, Data Protection policies.

I work for a large Broadcast company and even if customers are called back the agents will always be prompted to state that the call may be recorded. We also advise on resources to obtain what data we hold on them through FOI request and the option to be forgotten is always available; with the exception of where the calls might be used for evidence / fraud / criminal investigations.

That's my understanding anyway, but i simply manage some of the data centres and the storage on which calls are recorded.

Sixpackpert

4,703 posts

221 months

Sunday 8th September
quotequote all
Condi said:
dontlookdown said:
It's not illegal to record calls here so long as you tell the caller you are doing so. So presumably this was some kind of code/agreement rather than a legal requirement.
I don't think you do have to tell the other caller it's being recorded, work calls at many companies are recorded and we've never been told to inform the other person. Everything which goes through the phone is recorded as a matter of course for compliance and regulatory reasons.
You absolutely do have to state that calls are being recorded.

Condi

17,939 posts

178 months

Sunday 8th September
quotequote all
Sixpackpert said:
You absolutely do have to state that calls are being recorded.
Show me where you absolutely do, because in law that statement is incorrect.

Sixpackpert

4,703 posts

221 months

Sunday 8th September
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Condi said:
Sixpackpert said:
You absolutely do have to state that calls are being recorded.
Show me where you absolutely do, because in law that statement is incorrect.
Okay, it is a bit of a muddy area but here https://recordinglaw.com/recording-laws-uk/

It all depends what the recordings are being used for. https://www.ereceptionist.co.uk/blog/legal-to-reco...

For belt and braces it would be prudent to have a message stating that calls are recorded to avoid any confusion.

Rough101

2,295 posts

82 months

Sunday 8th September
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They can’t natively do this, I’ve a relative who is deaf and Apple support a live subtitling of calls and videos- only you have to fool them into the fact you’re in the USA across the account and devices or you can’t even find the settings.

I think the transcription or recording is banned pan Europe, as it the mifare tag collecting app that is available on chinese market phones that has absolutely destroyed the security of proximity fobs.

Actual

1,033 posts

113 months

Sunday 8th September
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Does it work to be running the Recorder app or even making a video using the phone camera to effectively record a mobile phone call conversation?