Experiences of EE for Fibre Broadband
Discussion
I have EE Mobile Broadband currently and it's decent and reliable although speeds could be better (20-40MBit/s) where I am.
I've signed up for one of their Fibre Broadband packages to replace the mobile broadband solution with an advertised speed of 70 MBit/s for less than I spend a month on the mobile solution plus I a nice incentive of unlimited data / calls / texts on the mobile phone SIMs I have with them for £13 each - which saves me a chunk too.
Now I'm getting slightly cold feet - although the mobile broadband solution isn't great speedwise it's rock solid in terms of reliability.
Personally, I can't fault EE for customer service and support but I was looking for others experiences of their fibre broadband offering - is it generally as reliable and as fast as they say it is?
I've signed up for one of their Fibre Broadband packages to replace the mobile broadband solution with an advertised speed of 70 MBit/s for less than I spend a month on the mobile solution plus I a nice incentive of unlimited data / calls / texts on the mobile phone SIMs I have with them for £13 each - which saves me a chunk too.
Now I'm getting slightly cold feet - although the mobile broadband solution isn't great speedwise it's rock solid in terms of reliability.
Personally, I can't fault EE for customer service and support but I was looking for others experiences of their fibre broadband offering - is it generally as reliable and as fast as they say it is?
Terry Tibbs said:
Had bt before ... and they were terrible in comparison.
EE are BT, and it is all supplied through Openreach, which is part of BT, whether you are being supplied by the BT brand of BT or the EE brand of BT.Breeks said:
I've signed up for one of their Fibre Broadband packages to replace the mobile broadband solution with an advertised speed of 70 MBit/s
Previously when I had FTTC with BT (the EE or BT bit is irrelevant) then my 70mbs always delivered that (now have FTTP and have just moved brands from BT to EE to get the mobile deals).Breeks said:
plus I a nice incentive of unlimited data / calls / texts on the mobile phone SIMs I have with them for £13 each - which saves me a chunk too.
I assume they told you the £13 sims are capped at 100mbs download speed. They also do cheaper ones at £10 unlimited everything capped at 10mbs.Also if you haggle they might throw in free EU/EEA roaming, or at least they did for me.
Edited by SpidersWeb on Friday 9th August 07:33
We've had EE broadband for years, FTTC not full fibre as that wasn't available at the time and I've never felt the need to upgrade.
It's reliable and if not that fast (40-50mbps) has proved to be fast enough in practice. Normal domestic use Inc 2/3 people WFH at times.
The only time there was a problem, an engineer came out and fixed it within 24hrs.
It's reliable and if not that fast (40-50mbps) has proved to be fast enough in practice. Normal domestic use Inc 2/3 people WFH at times.
The only time there was a problem, an engineer came out and fixed it within 24hrs.
BT own EE, and they are moving their consumer products to the EE brand.
I've been a BT customer for many years. I have refused to sign a new contract with EE, as their sales tactics are similar to old school double glazing companies - blatant lies and misrepresentation to get a sale.
After multiple phone calls to sort out the mess, I am back with BT-branded products - broadband and landline.
I've been a BT customer for many years. I have refused to sign a new contract with EE, as their sales tactics are similar to old school double glazing companies - blatant lies and misrepresentation to get a sale.
After multiple phone calls to sort out the mess, I am back with BT-branded products - broadband and landline.
I've been with BT/EE for years, going FF about 18 months ago.
No significant problem before or since. I also have BT TV with them and about a year ago I lost some channels for reasons the engineer, who came the following day, was confused by. After phoning his base, he replaced my box, set it up, the channels appeared and out of the two of us, he was the more relieved. I received a phone call about a week later asking if everything was still ok, as if I wouldn't have phoned.
Over the years, probably 20+, I've had technical problems on occasion. Their phone line instructions are poor, but if they don't work (I can't think of an instance when they did) someone comes around, once the same day as the bloke was in the area.
BT/EE isn't the cheapest, but I've stayed with them for the infrequent problems and prompt response when I do.
No significant problem before or since. I also have BT TV with them and about a year ago I lost some channels for reasons the engineer, who came the following day, was confused by. After phoning his base, he replaced my box, set it up, the channels appeared and out of the two of us, he was the more relieved. I received a phone call about a week later asking if everything was still ok, as if I wouldn't have phoned.
Over the years, probably 20+, I've had technical problems on occasion. Their phone line instructions are poor, but if they don't work (I can't think of an instance when they did) someone comes around, once the same day as the bloke was in the area.
BT/EE isn't the cheapest, but I've stayed with them for the infrequent problems and prompt response when I do.
Same for me, been with BT for many years. I know I could get a cheaper deal but the response from BT for problems has always been first class.
I might have accidentally cut through and removed a foot of my Broadband cable while I was doing the facia boards a couple of weeks ago
. I phoned them up about 3pm on the Friday afternoon and they delivered a mini hub to me by 10am Saturday morning to get me up and running again.
The engineer arrived at 08.00 as promised on the Tuesday morning, laughed when I showed him the 12 inch piece of cable I had "accidentally" cut out and within an hour I was back to normal again, at no cost to me which surprised me.
I might have accidentally cut through and removed a foot of my Broadband cable while I was doing the facia boards a couple of weeks ago
. I phoned them up about 3pm on the Friday afternoon and they delivered a mini hub to me by 10am Saturday morning to get me up and running again.The engineer arrived at 08.00 as promised on the Tuesday morning, laughed when I showed him the 12 inch piece of cable I had "accidentally" cut out and within an hour I was back to normal again, at no cost to me which surprised me.
Derek Smith said:
I've been with BT/EE for years, going FF about 18 months ago.
No significant problem before or since. I also have BT TV with them and about a year ago I lost some channels for reasons the engineer, who came the following day, was confused by. After phoning his base, he replaced my box, set it up, the channels appeared and out of the two of us, he was the more relieved. I received a phone call about a week later asking if everything was still ok, as if I wouldn't have phoned.
Over the years, probably 20+, I've had technical problems on occasion. Their phone line instructions are poor, but if they don't work (I can't think of an instance when they did) someone comes around, once the same day as the bloke was in the area.
BT/EE isn't the cheapest, but I've stayed with them for the infrequent problems and prompt response when I do.
I've had a mix of experiences with them - seems to be pot luck whether or not you get someone who knows what they are talking about.No significant problem before or since. I also have BT TV with them and about a year ago I lost some channels for reasons the engineer, who came the following day, was confused by. After phoning his base, he replaced my box, set it up, the channels appeared and out of the two of us, he was the more relieved. I received a phone call about a week later asking if everything was still ok, as if I wouldn't have phoned.
Over the years, probably 20+, I've had technical problems on occasion. Their phone line instructions are poor, but if they don't work (I can't think of an instance when they did) someone comes around, once the same day as the bloke was in the area.
BT/EE isn't the cheapest, but I've stayed with them for the infrequent problems and prompt response when I do.
Generally though, their service has been sound so I have no complaints and have been happy to stay with them, so far. I got a good deal going from FttC to FttH (largely because I pointed out I would change provider otherwise) and the whole transition process went super smoothly.
No complaints with the FttH service - most of the time it's pretty much 900mbs and I've never seen it go slower than 700mbps when speedtesting (using wired ethernet for the tests). Upload has always been >100mbps.
The wifi is excellent with a 2-node mesh as standard (first node is the router itself, there is an auxilliary dish supplied to extend coverage and you can get get another one for free if you can show that coverage is still not up to standard) - even if it is 'only' wifi5.
Even though BT originally wanted me to go EE, the new FttH broadband is still BT instead of EE for some obscure reason to do with the way the account was set up. However they transitioned me over to EE from BT mobile on the mobile phone side of things and I still get a discount for being with BT broadband.
They will 'rip you off' if you stay with them for a long term (ie after you are out of contract) and don't push them for better deal. Until recently I was paying around 65 quid a month for 75mbps FttC as it had more or less evolved from a BB contract starting way back in 2006 and I hadn't done much about changing things. So I enquired about upgrades and ended up getting 900mbps FttH for 36 quid a month (and they also gave me a better mobile deal via EE, saving me about 4 quid a month for the same type of package, except now with 5G). Note: I only got the deal because I 'strongly implied' that I would leave BT if they couldn't offer me something decent and in line with what competitors (Vodafone and Virgin) were offering. I didn't actually have to put in a cancellation and then wait for the customer retention to call as is often the case with the likes of Sky for example.
It's worth noting that Vodafone were offering some pretty good deals in my area but then had to drop their headline FttH speeds to 250mpbs because they hadn't invested in enough infrastructure in the exchange to service all the customers they were taking on thanks to their aggressive marketing and pricing. Not sure if they honoured the speeds for people they had already taken on. No such issues with BT, they seem to have plenty of capacity. Also the BT deal I got was only marginally worse than what Voda had initially offered, in that I had to contract for 2 years instead of 18months on Voda.
Other bonus was that it was no hassle to keep my BT landline number on their digital voice service, though it is now an extra charge on the overall package. It just transparently got ported over to 'digital voice' and I plugged my DECT basestation into the back of the new home hub instead of the old copper wall socket. I don't ever really use the 'landline' myself but it is useful for relatives as a contact point for me (the number is literally 40+ years old for the house). Worth the few quid a month it costs, in my case.
In summation: For a legacy, 'default' provider they are actually decent and pretty competetive so long as you make them compete once you are out of contract.
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