Gigaclear contract renewal

Author
Discussion

silentbrown

Original Poster:

9,691 posts

128 months

Monday 15th July 2024
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Our initial 18 month contract is running out. (600mb/s, 12 months at £17, then 6 at £62!)
Proposed 'new contract' is £52/month for the same service.

However, the 'new customer' deals are 900mb/s, £29/month for 18 months. Apparently not available for 'loyal' customers. I hate this!

Has anyone managed to get this level of deal when renewing?



duff-man

631 posts

218 months

Monday 15th July 2024
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Cancel your contract at the end of the term and start a new one in your partners name.

595Heaven

2,765 posts

90 months

Saturday 8th February
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Renewed mine yesterday. Was paying £25/month (plus phone for £3 or something for 500Mbps.

Renewal came in at £57. Rang them and said I was very happy with the service and wasn't gong to cancel, but that price was mad.

Got an offer of £44, but when I said a friend in the village had got it down to £40 they eventually offered me £39. Took great pleasure in telling him last night that I'd done a little bit better!

Was well worth the 30 minutes waiting for an answer and 5 minute conversation, but wish companies would stop doing this. Wonder how many people just go with the first offer?