Virgin virus email?

[tight fart]

Anyone else had an email from Virgin saying one of their devices has a virus?
Odd thing is we've been away for a month so nothing has been used apart from the WiFi being left on for Hive, security cameras and ring doorbell.

From [e-mail]

Your home devices could be at risk

We’ve been notified by a third party that a device on your home network has participated in a Denial of Service attack, which is where a computer system sends a large amount of traffic to another computer system or network with the aim of disrupting its connection to the Internet.

We don’t know which device this is, but it does mean your personal data and online financial transactions, including credit card purchases, could be at risk.

What has happened?

It’s likely that a device connected to your broadband either has a security vulnerability that is allowing this traffic to pass through your home connection or one of your devices is infected with malware.

This probably isn’t your fault, but it's important you get your device fixed so the malicious traffic stops as soon as possible. We’ll help you do this below.

We need to let you know that if you don’t get it fixed, to protect others we may need to suspend or cancel your broadband service in line with our Acceptable Use Policy.

Details:

IP: 86.14.191.114
Date: 06 July 2024

How can this issue be resolved?

To fix this problem please visit virginmedia.com/dosparticipant for guidance on how to secure your network.

More help & support

Protect yourself in the future; Web Safe is available to Virgin Fibre customers at no extra cost to help protect you against malware and viruses. Full details can be found by registering or signing in to your account at virginmedia.com/myvirginmedia and going to My Apps.

For extra advice, or to double-check that this is a genuine Virgin Media communication, head to our community at virginmedia.com/community, click 'Help forum' and join the conversation on the Security Matters board.

[grumbledoak]

That looks legit

https://virginmedia.com/dosparticipant is a Virgin Media page about denial of service attacks

86.14.191.114 is online at .cable.virginm.net

[tangerine_sedge]

Historically, a lot of consumer IOT devices have relatively weak security - so I'd start looking at any of the cheap connected devices first, although that doesn't rule out things like older printers which might be connected to your network too.

[Lucas Ayde]

When I had a Virgin cablemodem, I got one of those emails once.

No idea what could have triggered it, didn't do anything on my end to 'fix' the problem, never heard anything more about it.

[tight fart]

Back from holiday and I have 2 outdoor smart switches that stopped letting me login while away.
Tried resetting them and there’s some odd login details there so I’ve just swapped them back to standard 13amp sockets.
Hopefully as we were away and nothing has been on?
I’m fingers crossed.

[cobra kid]

I was lucky as I had a phone call from a very helpful lady from Asia to point out that my BT internet was compromised at the weekend. This didn't really help me with my Virgin services though.