Help I think I have a virus

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Discussion

PositronicRay

Original Poster:

27,528 posts

190 months

Wednesday 10th July
quotequote all
These messages keep popping up, fairly recent samsung laptop.







I've run a scan but really don't know what I'm doing



Please help if you can. Thx

PositronicRay

Original Poster:

27,528 posts

190 months

Wednesday 10th July
quotequote all

Sheets Tabuer

19,645 posts

222 months

Wednesday 10th July
quotequote all
Best if you hadn't of run that, bit of googling would have told you it was dodgy.

Download malware bytes to try and clean your PC. Can you see if it's disabled your windows defender or other anti virus?

.:ian:.

2,340 posts

210 months

Wednesday 10th July
quotequote all
These are all just popups from Edge, https://malwaretips.com/blogs/remove-fake-mcafee-p...
You can turn them off https://support.microsoft.com/en-us/microsoft-edge...

But as mentioned, best scan with Malwarebytes as well.

Oh that remote desktop image in the last pic is very good, had me for a second too, thats just the same popup


Edited by .:ian:. on Wednesday 10th July 13:15

PositronicRay

Original Poster:

27,528 posts

190 months

Wednesday 10th July
quotequote all
Yes it's disabled windows defender

bigpriest

1,803 posts

137 months

Wednesday 10th July
quotequote all
Fake notifications / popups. I bet you don't have McAfee installed.

Gary C

13,171 posts

186 months

Wednesday 10th July
quotequote all
Do you have things on your PC that could leave you vulnerable ? have you used your credit/debit card recently on your laptop ?

Check with your bank and maybe even request new cards

Looks like you have more than just a simple virus but are actively being attacked by a fraudster.

You need to install antivirus from a trusted location and never click a popup suggesting a 'virus scan' as they inevitably are fake.

Gary C

13,171 posts

186 months

Wednesday 10th July
quotequote all
https://uk.norton.com/

then go to the free trial

or

https://www.malwarebytes.com/

might be worth typing in by hand to your browser to prevent malware intercepting a click and redirecting you to an unsafe website


Edited by Gary C on Wednesday 10th July 13:24

PositronicRay

Original Poster:

27,528 posts

190 months

Wednesday 10th July
quotequote all
Thanks

I'll need to find a computer shop to help.

Gary C

13,171 posts

186 months

Wednesday 10th July
quotequote all
PositronicRay said:
Thanks

I'll need to find a computer shop to help.
To be honest, thats not a bad shout.

but do check your accounts (mobile app or telephone) to be on the safe side

GregK2

1,692 posts

153 months

Wednesday 10th July
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And stay off dodgy websites in future tongue out

egomeister

6,869 posts

270 months

Wednesday 10th July
quotequote all
99% sure its fake notifications from your internet browser.

Go to settings in your browser, and look for the notification settings. There will likely be something that looks out of place which you can block/delete as required.

For peace of mind you could then do a virus scan using something like trend micro housecall which can be done free in a browser window rather than a permanent install

outnumbered

4,380 posts

241 months

Wednesday 10th July
quotequote all
egomeister said:
99% sure its fake notifications from your internet browser.

Go to settings in your browser, and look for the notification settings. There will likely be something that looks out of place which you can block/delete as required.

For peace of mind you could then do a virus scan using something like trend micro housecall which can be done free in a browser window rather than a permanent install
This is correct...

Ham_and_Jam

2,567 posts

104 months

Wednesday 10th July
quotequote all
I seen a lots of that type of stuff. It’s just random pop ups designed to frighten you into purchasing software.

PC is unlikely to be infected, but run a malware scanner to be sure

bigpriest

1,803 posts

137 months

Wednesday 10th July
quotequote all
egomeister said:
99% sure its fake notifications from your internet browser.

Go to settings in your browser, and look for the notification settings. There will likely be something that looks out of place which you can block/delete as required.

For peace of mind you could then do a virus scan using something like trend micro housecall which can be done free in a browser window rather than a permanent install
I think it's using the Windows notification popups rather than the browser. This allows it to place the messages in the lower part of the screen and appear to be legit. Pretty sure it's the usual method of trying to get you to make contact with a fake helpdesk.

PositronicRay

Original Poster:

27,528 posts

190 months

Wednesday 10th July
quotequote all
Bloke in the computer shop says he's seen loads of these recently. A nasty thing phishing for card details.

I'll let him deal with it.

Embarrassingly it's not from grot sites, I think it's when I was trying to find details of a new Dacia model. whistle

cliffords

1,823 posts

30 months

Wednesday 10th July
quotequote all
A likely story

Salted_Peanut

1,541 posts

61 months

Wednesday 10th July
quotequote all
I reckon it was internet pictures of tractors, not Dacias wink

egomeister

6,869 posts

270 months

Wednesday 10th July
quotequote all
bigpriest said:
I think it's using the Windows notification popups rather than the browser. This allows it to place the messages in the lower part of the screen and appear to be legit. Pretty sure it's the usual method of trying to get you to make contact with a fake helpdesk.
Yeah they use the windows notification system to display (bottom right in W10, not sure where it is in 11), but the notifications themselves originate from the browser.

In Chrome I think it should be fairly easy to identify the source in the notification settings page: chrome://settings/content/notifications

Ham_and_Jam

2,567 posts

104 months

Wednesday 10th July
quotequote all
PositronicRay said:
Bloke in the computer shop says he's seen loads of these recently. A nasty thing phishing for card details.

I'll let him deal with it.

Embarrassingly it's not from grot sites, I think it's when I was trying to find details of a new Dacia model. whistle
Can’t help think he’s made some easy money off you there. Did he send you an email recently?