Three mobile help needed
Discussion
I have a three mobile, pay monthly (unlimited data etc) and purchased a roaming pass prior to travel.
Since arrriving in France this afternoon, my iPhone 11 has failed to connect to any mobile provider meaning I cannot make or receive calls or texts.
I checked and rechecked all of the settings & removed & reinserted the sim & rebooted etc. any additional suggestions very welcome.
I have accessed Wi-Fi (via McDonald’s) but cannot log into my three account as I cannot receive any texts (for their account security code) and cannot call them either.
I cannot email them as there is no email address for three.
Peed off is an understatement, can I buy a French pay as you go sim and just use that? Off to Italy on Saturday so would need something that would work there too.
Any suggestions very much appreciated
Since arrriving in France this afternoon, my iPhone 11 has failed to connect to any mobile provider meaning I cannot make or receive calls or texts.
I checked and rechecked all of the settings & removed & reinserted the sim & rebooted etc. any additional suggestions very welcome.
I have accessed Wi-Fi (via McDonald’s) but cannot log into my three account as I cannot receive any texts (for their account security code) and cannot call them either.
I cannot email them as there is no email address for three.
Peed off is an understatement, can I buy a French pay as you go sim and just use that? Off to Italy on Saturday so would need something that would work there too.
Any suggestions very much appreciated
I’m not sure how to fix the Three issue if you have checked all settings (especially data roaming). FYI, I was in France last week and my Three network worked very well. It just connected with no further changes needed.
As a possible option you can purchase an airalo esim to add to your iPhone 11 cheaply.
https://www.airalo.com/france-esim
I’ve used these a lot and they have been very good.
Frustrating to spend more money but could fix your issue.
As a possible option you can purchase an airalo esim to add to your iPhone 11 cheaply.
https://www.airalo.com/france-esim
I’ve used these a lot and they have been very good.
Frustrating to spend more money but could fix your issue.
I'm with 3, with a similar package, and last time abroad I bought a daily roaming pass in advance and it worked fine (Android phone).
I've just checked my phone's network settings and data roaming was switched off. I'm sure in my case, that's because it's a new phone, so it would have to be turned on (i.e. it ships with if off by default).
Also, under mobile networks, and the Network Operators, it's set to "Select Automatically". If you don't select that, you have to pick on.
So I'm wondering if a) you have data roaming enabled on your phone and b) Is the network selected to 3, as opposed to automatic ?
I know you have an Iphone, but I'd imagine it has the same options ?
It does sound like it's your phone stopping the connection as opposed to 3.
I've just checked my phone's network settings and data roaming was switched off. I'm sure in my case, that's because it's a new phone, so it would have to be turned on (i.e. it ships with if off by default).
Also, under mobile networks, and the Network Operators, it's set to "Select Automatically". If you don't select that, you have to pick on.
So I'm wondering if a) you have data roaming enabled on your phone and b) Is the network selected to 3, as opposed to automatic ?
I know you have an Iphone, but I'd imagine it has the same options ?
It does sound like it's your phone stopping the connection as opposed to 3.
Three website said:
How do I activate Go Roam?
Go Roam works automatically when you arrive in a Go Roam destination, as long as data roaming is switched on in your device's settings and you have a compatible device with the latest software downloaded. If you’re a Pay As You Go customer, you’ll need to have activated your SIM and made a chargeable event - such as making a call, sending a text or getting online - in the UK first.
When you arrive in your roaming destination, you’ll receive a text confirming the roaming charges costs in that country. To check out the standard international roaming charges for the country you’re visiting, click the ‘Roaming Charges’ link and choose your destination.
Are you a PAYG customer, and if so did you activate the SIM in the UK by making a chargeable event before you left?Go Roam works automatically when you arrive in a Go Roam destination, as long as data roaming is switched on in your device's settings and you have a compatible device with the latest software downloaded. If you’re a Pay As You Go customer, you’ll need to have activated your SIM and made a chargeable event - such as making a call, sending a text or getting online - in the UK first.
When you arrive in your roaming destination, you’ll receive a text confirming the roaming charges costs in that country. To check out the standard international roaming charges for the country you’re visiting, click the ‘Roaming Charges’ link and choose your destination.
hellorent said:
snuffy said:
Only if the network selection was set to automatic. If it was set to 3, it would not be able to log on to another network, so no calls or texts.
When I have been abroad with smarty (3 mnvo) I still got calls with data roaming accidentally switched off.jeremyc said:
Are you a PAYG customer, and if so did you activate the SIM in the UK by making a chargeable event before you left?
I’m an existing pay monthly customer- I added the roaming pass so I could use my allowances abroad, at at additional cost of 24quid. Three previously said the roaming would automatically activate once arrived in France (or anywhere else non uk).
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