Cleared my cache/cookies and now cannot log into Yahoo

Cleared my cache/cookies and now cannot log into Yahoo

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Mont Blanc

Original Poster:

1,421 posts

50 months

Wednesday 29th May
quotequote all
I have a MacBook and use Safari, and have never previously (on this particular MacBook) reset/cleared the cache, history or cookies.

I read that one should periodically do this, for security reasons I don't fully understand, so I cleared it all.

Now when I try to log in to Yahoo mail, it simply says "We can’t sign you in at the moment" and "We are unable to process your request at this time". There seems to be no option to click on to go any further. It doesn't even give me the option to reset my password or anything.

It seems like since resetting cookies/cache, Yahoo has flagged my device as not to be trusted.

A quick google seems to show lots of people complaining about a similar issue, but with no solution.

Thought I would try asking the knowledge of PH.

megaphone

10,939 posts

258 months

Thursday 30th May
quotequote all
Have you tried a different browser? Firefox, Chrome.

Mont Blanc

Original Poster:

1,421 posts

50 months

Thursday 30th May
quotequote all
megaphone said:
Have you tried a different browser? Firefox, Chrome.
No, as I don't have one unfortunately!

I can download Chrome and give that a try.

Thanks for the suggestion.

megaphone

10,939 posts

258 months

Thursday 30th May
quotequote all
I get this in Safari, I don't have a Yahoo account though. Are you using a 'bookmark' or Favourite? Try putting Yahoo directly in the search bar.