Advice on dealing with broken Amazon hardware purchase
Discussion
Hey All,
So I now realise that because something is purchased on Amazon does not means it comes from Amazon. It was a "marketplace" seller.
I purchased a big HDD at the very start of the year and it has just now started throwing up uncorrectable read errors (in the millions) and cant read sectors/files from disk as well as "Expected to recieve XXX bytes. got YYY bytes". It was purchased as brand new. The disk is LUKS encrypted so no issue on security/sending it back but the seller is being a bit snippy/off.
They refused to pay return postage. I believe they should as its faulty. (They told me I should be grateful they are taking it back!) Thing is there is no manufacturer warranty on the drive because its an OEM only part (You only find this out when you put it into the warranty checker. No five year warranty for me!
I'm sending it back and want no more to do with them but I fear they may to try to send a used replacement with thousands of hours of usage time. (It's a HDD not SSD).
Amazon have said they will refund the postage so thats ok but I really dont want some "pre knackered" drive being sent out.
What would you guys do?
So I now realise that because something is purchased on Amazon does not means it comes from Amazon. It was a "marketplace" seller.
I purchased a big HDD at the very start of the year and it has just now started throwing up uncorrectable read errors (in the millions) and cant read sectors/files from disk as well as "Expected to recieve XXX bytes. got YYY bytes". It was purchased as brand new. The disk is LUKS encrypted so no issue on security/sending it back but the seller is being a bit snippy/off.
They refused to pay return postage. I believe they should as its faulty. (They told me I should be grateful they are taking it back!) Thing is there is no manufacturer warranty on the drive because its an OEM only part (You only find this out when you put it into the warranty checker. No five year warranty for me!
I'm sending it back and want no more to do with them but I fear they may to try to send a used replacement with thousands of hours of usage time. (It's a HDD not SSD).
Amazon have said they will refund the postage so thats ok but I really dont want some "pre knackered" drive being sent out.
What would you guys do?
Edited by CoffeeGuy on Friday 3rd May 11:57
CoffeeGuy said:
Hey All,
So I now realise that because something is purchased on Amazon does not means it comes from Amazon. It was a "marketplace" seller.
I purchased a big HDD at the very start of the year and it has just now started throwing up uncorrectable read errors (in the millions) and cant read sectors/files from disk as well as "Expected to recieve XXX bytes. got YYY bytes". It was purchased as brand new. The disk is LUKS encrypted so no issue on security/sending it back but the seller is being a bit snippy/off.
They refused to pay return postage. I believe they should as its faulty. (They told me I should be grateful they are taking it back!) Thing is there is no manufacturer warranty on the drive because its an OEM only part (You only find this out when you put it into the warranty checker. No five year warranty for me!
I'm sending it back and want no more to do with them but I fear they may to try to send a used replacement with thousands of hours of usage time. (It's a HDD not SSD).
Amazon have said they will refund the postage so thats ok but I really dont want some "pre knackered" drive being sent out.
What would you guys do?
What makes you think it will be second hand?So I now realise that because something is purchased on Amazon does not means it comes from Amazon. It was a "marketplace" seller.
I purchased a big HDD at the very start of the year and it has just now started throwing up uncorrectable read errors (in the millions) and cant read sectors/files from disk as well as "Expected to recieve XXX bytes. got YYY bytes". It was purchased as brand new. The disk is LUKS encrypted so no issue on security/sending it back but the seller is being a bit snippy/off.
They refused to pay return postage. I believe they should as its faulty. (They told me I should be grateful they are taking it back!) Thing is there is no manufacturer warranty on the drive because its an OEM only part (You only find this out when you put it into the warranty checker. No five year warranty for me!
I'm sending it back and want no more to do with them but I fear they may to try to send a used replacement with thousands of hours of usage time. (It's a HDD not SSD).
Amazon have said they will refund the postage so thats ok but I really dont want some "pre knackered" drive being sent out.
What would you guys do?
Edited by CoffeeGuy on Friday 3rd May 11:57
At present they have said they will replace and Amazon is picking up the postage. Seems that is no more than you can expect.
Just reiterate in writing you want a brand new replacement. However, they can actually just repair your existing unit if they so wish.
I had the exact same problem a few weeks ago, but was very happy with the return process.
I bought a HDD in April 2023 via Amazon, but it was sold by Ebuyer. The HDD was a spare drive for my NAS, and I only opened it in April 2024 to start using it, whereupon it threw up sector errors and made unusual clicking noises, meaning it was a dead drive.
I contacted Ebuyer, via the Amazon message portal, and they were very good by arranging a DPD courier to collect the faulty drive on a date of my choice, and I received a brand new replacement drive the following week.
Ebuyer are a very large & well known supplier, so I'd expect their customer service to be good quality, and the HDD was a WD Red Pro with a 5 year warranty, so again, I wasn't expecting to have problems with getting a replacement.
It sounds like your purchase was from a less than reputable supplier, which is why they are being difficult with the returns process.
I bought a HDD in April 2023 via Amazon, but it was sold by Ebuyer. The HDD was a spare drive for my NAS, and I only opened it in April 2024 to start using it, whereupon it threw up sector errors and made unusual clicking noises, meaning it was a dead drive.
I contacted Ebuyer, via the Amazon message portal, and they were very good by arranging a DPD courier to collect the faulty drive on a date of my choice, and I received a brand new replacement drive the following week.
Ebuyer are a very large & well known supplier, so I'd expect their customer service to be good quality, and the HDD was a WD Red Pro with a 5 year warranty, so again, I wasn't expecting to have problems with getting a replacement.
It sounds like your purchase was from a less than reputable supplier, which is why they are being difficult with the returns process.
You have to be wary of buying stuff from Amazon that is actually sold by third parties.
I had a new telly simply never show up and all attempts to find out what had happened were unsuccessful. From the delivery tracking, looks like it got nicked in transit but I can't be sure. Actually getting to speak with the third party about the issue was pretty tricky, this might have been a by-product of the Amazon 'system' though which was entirely web based and a bit of a pain. More than once it literally sent you in circles as you drilled down through the choices/questions.
In the end, I got a refund via Amazon but it meant that I missed out on a good Black Friday price for the set (if I had known what was up I could have ordered elsewhere with the BF deal prices still available at the time). Also it took a few weeks between not getting the set and getting refunded with a lot of faffing around in between.
I had a new telly simply never show up and all attempts to find out what had happened were unsuccessful. From the delivery tracking, looks like it got nicked in transit but I can't be sure. Actually getting to speak with the third party about the issue was pretty tricky, this might have been a by-product of the Amazon 'system' though which was entirely web based and a bit of a pain. More than once it literally sent you in circles as you drilled down through the choices/questions.
In the end, I got a refund via Amazon but it meant that I missed out on a good Black Friday price for the set (if I had known what was up I could have ordered elsewhere with the BF deal prices still available at the time). Also it took a few weeks between not getting the set and getting refunded with a lot of faffing around in between.
CoffeeGuy said:
Hey All,
I'm sending it back and want no more to do with them but I fear they may to try to send a used replacement with thousands of hours of usage time. (It's a HDD not SSD).
Amazon have said they will refund the postage so thats ok but I really dont want some "pre knackered" drive being sent out.
You can and lean on Amazon, they are very helpful when you get them on the phone, but, ultimately, the seller doesn't have to do anything other than fix/replace what you've bought.I'm sending it back and want no more to do with them but I fear they may to try to send a used replacement with thousands of hours of usage time. (It's a HDD not SSD).
Amazon have said they will refund the postage so thats ok but I really dont want some "pre knackered" drive being sent out.
Edited by CoffeeGuy on Friday 3rd May 11:57
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