Virus??

Author
Discussion

lancslad58

Original Poster:

1,108 posts

15 months

Saturday 27th April
quotequote all
Been running Norton 360 for years, never had any problems and I can't member any warnings.

So this morning I have an appointment at Surrey County Hospital, thought I'd check where I need to go, open up a floor plan and all hell breaks lose, warning messages etc but coming from Mcafree which I dont use Stupid me for not using the hospital website

Quickly switch off laptop, what do I do here ?

Switched it back, see a message telling someone is trying to load files, do I want to stop this which I obviously do.
Then come up messages advising me me to buy Mcafree to keep myself virus free.and asks me for bank details, obviously the scam.

All of my online financial stuff uses two stage authentication, the rest I don't care about,

I don't seem to be able to get Norton to run a scan,

I guess I'm going to get the Mcafree warnings until I enter Bank details, I could enter valid details, say HMRC tax payable account and let the scammers try and take some of their money.

How do I get rid this ....or put it down to experience ?

Luckily I've got Microsoft 365 so all doc's and photos are backed up and I have a spare laptop that I can use, just an old with no working keyboard and rather slow,

TIA

Davie_GLA

6,665 posts

206 months

Saturday 27th April
quotequote all
Be careful with the feeling of safety of online storage, if this is a file locker, ransomeware thing then it is backing up already infected files.

Boot it into safe mode and scan from there, the only way i'd be sure is to rebuild the entire machine from scratch and hope your O365 stuff is clean.

richhead

1,658 posts

18 months

Saturday 27th April
quotequote all
lancslad58 said:
Been running Norton 360 for years, never had any problems and I can't member any warnings.

So this morning I have an appointment at Surrey County Hospital, thought I'd check where I need to go, open up a floor plan and all hell breaks lose, warning messages etc but coming from Mcafree which I dont use Stupid me for not using the hospital website

Quickly switch off laptop, what do I do here ?

Switched it back, see a message telling someone is trying to load files, do I want to stop this which I obviously do.
Then come up messages advising me me to buy Mcafree to keep myself virus free.and asks me for bank details, obviously the scam.

All of my online financial stuff uses two stage authentication, the rest I don't care about,

I don't seem to be able to get Norton to run a scan,

I guess I'm going to get the Mcafree warnings until I enter Bank details, I could enter valid details, say HMRC tax payable account and let the scammers try and take some of their money.

How do I get rid this ....or put it down to experience ?

Luckily I've got Microsoft 365 so all doc's and photos are backed up and I have a spare laptop that I can use, just an old with no working keyboard and rather slow,

TIA
the only one trying to scam you is mcafree.
ignore it and ditch norton aswell, windows defender is all you need, no need to pay anyone, i havnt paid for av software for decades and all good.
maafree orten instals itself on the back of other things, its almost a virus itself.

Actual

1,037 posts

113 months

Saturday 27th April
quotequote all
Windows Defender is all you need.

Try to scan with Windows Defender.

outnumbered

4,380 posts

241 months

Sunday 28th April
quotequote all
I had something similar recently when I accidentally clicked on "allow notifications" on what turned out to be a scam website.

You just get a torrent of scary looking messages, but they're all coming from the browser(hence it says McAfee which you don't have), if you click anywhere it'll take you off further into scam land.

Look at Site Permissions in your browser and remove anything that you don't recognise.

lancslad58

Original Poster:

1,108 posts

15 months

Sunday 28th April
quotequote all
Thanks folks for the advice.

I turned 365 off straight away, if they want to hold me to ransom to view some holiday photos, I’ve got copies elsewhere on memory sticks.

I’ve stopped pop up’s appearing, it’s so simple if you know how or just lucky. Rather than closing the pop up with a left click on the mouse, use right click and it gets added to the list of site to prevent pops from.

It just seems to take ages trying to find what setting are where, I used to do full Windows installs many years when the whole of Windows fitted on five 3.5 inch floppy discs!

Have run full scan with Windows Defender, nothing found which is a bit annoying.
so, guess best do a system restore to be on the safe side.

Moral of the story, next time I need to go to Surrey Country don’t check the floor plans before you go!

BTW I went to the hospital to get my eyes examined, everything OK turns out I need to see an orthoptist, that’s a physio therapist for the eyes!

egomeister

6,869 posts

270 months

Sunday 28th April
quotequote all
99% sure its just spam notifications, which you have blocked. If you have a dig around in your browser settings you should find the offending entry which you can just delete and it should all go away - no need for a system restore.

My mum had one recently caused by a facebook link to a fake youtube video.

dudleybloke

20,477 posts

193 months

Sunday 28th April
quotequote all

lancslad58

Original Poster:

1,108 posts

15 months

Sunday 28th April
quotequote all
egomeister said:
99% sure its just spam notifications, which you have blocked. If you have a dig around in your browser settings you should find the offending entry which you can just delete and it should all go away - no need for a system restore.

My mum had one recently caused by a facebook link to a fake youtube video.
I think youre right I can find exactly what was doing, opening up a flloor plan image from a list.