Backmarket experiences

[Blown2CV]

anyone used backmarket for refurb IT equipment? Got a surface 2-in-1 from there graded excellent and it looks like it's been used for playing swingball and an occasional chopping board

[Dazdot]

I've purchased a couple of phones and a Microsoft Surface tablet, all have, and still are, performing as expected.

[NaePasaran]

Pixel 6 at Xmas time - great condition £183 all in after discount codes, no issues at all.

A 24" Dell monitor for 70 all in, good condition, screen perfect but stand and bezel scratched.

Delighted with both for the money.

[Paul Drawmer]

Yes, twice. Would use again.
Only problem is, too many 'rate us' requests post purchase.

[Otispunkmeyer]

Blown2CV said:

anyone used backmarket for refurb IT equipment? Got a surface 2-in-1 from there graded excellent and it looks like it's been used for playing swingball and an occasional chopping board

Had the same experience as you with a phone for the wife. Graded at the top and arrived looking like it'd been in a washing machine with a load of gravel.

They took it back no questions asked though.

[Blown2CV]

from what i can gather it is a seller marketplace so if you are unlucky to get a dhead seller then this can happen. They are accepting it back for a refund but they asked me for about 30 photos of all sorts of stuff.

[Tebbers]

Would highly highly recommend against using them.

Bought a £1500 MacBook Pro, wouldn’t turn on within 12 months. Seller did a repair. A few months later same fault again, but now just out of 12 month warranty. Backmarket refused to do anything about it and refused to give me the seller’s contact details despite this requirement being in the sale contract. They are not based in the UK so good luck suing them or getting anything sorted. Would never use them again.

In your case I would send it back immediately under distance selling regs. Only a matter of time before it goes wrong if it’s been battered like that.

[Blown2CV]

received an identical spec items from a refurb guy from ebay, this time it really is in excellent condition, and it was over £100 cheaper. I saw the photos of the item before purchasing, rather than just have to trust a grading with no photos. Makes Backmarket seem a bit pointless really.