Paypal - bereavement team

[8bit]

My mother passed away late last year. She had a Paypal account with Paypal credit and I'm trying to get that all closed out. I contacted them by phone, was told to raise the issue via the messaging center in my own Paypal account, got an email address from there and started the procedure. Initially got a quick response asking for copy of the death certificate and some other details which I answered immediately.

Since then - nothing at all. No amount of emailing, phone calls or messages via my own account have ilicited any sort of response at all. She had a direct debit to Paypal every month which I cancelled to see if that got their attention, but no.

According to the main customer support team, the bereavement team have no phone line to transfer me to nor a direct number. I just want to get this all closed off - has anyone else been through this with Paypal and got any advice?

[PF62]

8bit said:

and got any advice?

Raise a complaint and ask for a deadlock letter to take it to the FOS - with most financial organisations that normally gets sufficient attention for someone sensible to look at it.

[Narcisus]

Of zero use to you as regards PayPal but you have my condolences I lost my mum a few weeks ago :-(

[8bit]

PF62 said:

8bit said:

and got any advice?

Raise a complaint and ask for a deadlock letter to take it to the FOS - with most financial organisations that normally gets sufficient attention for someone sensible to look at it.

Thanks - maybe I'm being thick but who/what is FOS?

Narcisus said:

Of zero use to you as regards PayPal but you have my condolences I lost my mum a few weeks ago :-(

Thank you, and sorry for your loss also.

[Prak]

PF62 said:

8bit said:

and got any advice?

Raise a complaint and ask for a deadlock letter to take it to the FOS - with most financial organisations that normally gets sufficient attention for someone sensible to look at it.

Good luck with that. My exasperated experience is that PayPal simply refuse to close accounts. It's the only time I've needed to use an ombudsman but here in Aus, at least, the equivalent authority is funded by its members so I was unsurprised that they sided with them.

At least for me, I had no credit balance with them so their refusal just leaves me with a broken account that I will never, ever use again. Sounds like that's not the case for 8bit though, so you have my deepest sympathies because I think you're in for some extra stress right when you least need it. Is it the kind of sum that can be written off? Because it might make things easier on you in the end. It's not right, of course.

[Sciurus]

8bit said:

Thanks - maybe I'm being thick but who/what is FOS?

https://www.financial-ombudsman.org.uk/


But they would expect you to exhaust the process with PayPal first - it may be worth sending a letter via recorded delivery.

https://www.paypal.com/uk/cshelp/article/how-do-i-...

https://www.bereavementadvice.org/topics/registeri...

[sgrimshaw]

1. Is it a large amount

2. Do you have your Mum's email and password to be able to access her account yourself?

[8bit]

sgrimshaw said:

1. Is it a large amount

2. Do you have your Mum's email and password to be able to access her account yourself?

1 - I don't think so but I don't know exactly.
2 - No I don't, but I do have her phone and iPad and access to her email so I may be able to change the password.

Mum had no assets in her sole name; all the bank accounts were joint with Dad and the house was joint tenancy with survivorship clause. They also live in Scotland so there's nothing really that any company she owed money to can do.

[sgrimshaw]

8bit said:

1 - I don't think so but I don't know exactly.
2 - No I don't, but I do have her phone and iPad and access to her email so I may be able to change the password.

Not suggesting you should do this, but it's what I would do ....

Try logging into the Paypal account ....

If the email doesn't work, then the mobile number might ...

Click forgotten password ....