CityFibre ISPs

[.Adam.]

In the next couple of months or current broadband package is due to end, so am looking at moving to an ISP that uses the CityFibre network, and was wondering what peoples experiences are with the ISPs available?
I've heard good things about Zen, but there speed is a bit lower for the same price compared to some of the other providers. VFast seem to get good reviews as well.

[Blue Mk8 Golf R]

I moved to Giganet £ 40 for 900 Full fibre per month the best thing I did and should of done it sooner
I had been with my provider for a very long time because they were the only provider in the area
The customer service is good and the speed is great and realiable
plus they let you know when there are issues or planned works

[judas]

I went with Zen. £40/month for 900Mb both ways. Can't fault them, plus their support is in the UK so you can understand what they are saying (well, mostly, provided you speak Yorkshire )

[James6112]

My neighbour recently switched to Toob
Good reviews
No ‘in contract’ price hikes
900mbps £25 a month
Free install & Amazon voucher sweetener
Trustpilot reviews for experiences

I’ll do the same when my Virgin contract ends.

Edited by James6112 on Thursday 29th February 16:07

[bigandclever]

Zen for me. Painless setup, no issues so far.

[the-norseman]

I'm with Vodafone, unfortunately where we live mobile signal is very poor on all networks despite having 4G and 5G so we needed a landline (wifi calling unreliable as well) Vodafone were the cheapest when adding a landline.

Reliability has been really good.

[Supersam83]

Another positive vote for Zen here.

900Mbps Download/Upload for £40 per month

Speed is ridiculously fast and the service is great.

I have at least 45 devices around the house connected to the wifi and never had an issue.

[A500leroy]

Steer clear of non openreach supply, when it goes down, its down for days,weeks even. Like all modern tech and things its a great idea, its great when it works, but unfortunately it doesnt work very well.

[James6112]

A500leroy said:

Steer clear of non openreach supply, when it goes down, its down for days,weeks even. Like all modern tech and things its a great idea, its great when it works, but unfortunately it doesnt work very well.

Maybe you was lucky

Openreach were absolutely hopeless here.

Their engineer wouldn’t even go up a pole to change dodgy overhead (I did every day when a BT engineer in the 80s). Had to wait weeks for a cherry picker.
Worse than useless.

That’s why I went back to Virgin as the only viable alternative, until City Fibre arrived.

City Fibre engineers do go up poles, in the area now (fibre via overhead)

[judas]

Yeah, Open(up)Reach(around)... At my last workplace they cut off our broadband when the screwed up a line move. No amount of screaming down the phone at them helped and we were offline for five weeks.

I'll take my chances, thanks

[outnumbered]

I went with Zen 300 @ £32/month . This includes a static IPv4 address & a /48 IPv6 prefix. UK Support was an appealing feature.

I thought about 900, but even 300 is probably 10x what we actually need, and that's with a couple of family members who are always streaming something.

TOOB are cheaper but use CGNat, which limits your options if you want to do anything more than access stuff outside your home.

[normalbloke]

A500leroy said:

Steer clear of non openreach supply, when it goes down, its down for days,weeks even. Like all modern tech and things its a great idea, its great when it works, but unfortunately it doesnt work very well.

Openreach are the reason I will use anyone but Bt/Openreach.
Switched to Toob last year. Very cheap, been very reliable, and we have good mobile internet as backup here if needed. Toob also supply a Linksys WiFi 6 router, which has proved to be bionic so far. They can also supply a fixed IP if that’s what you need.

[.Adam.]

Can't get Toob here, so it looks like Zen is coming out top at the moment! Regarding the CityFibre install, how did they get the cable into your house, from a pole or underground?
Although we can get CityFibre, they have never dug up our road, just the roads near us so wondering how they would install.

[normalbloke]

.Adam. said:

Can't get Toob here, so it looks like Zen is coming out top at the moment! Regarding the CityFibre install, how did they get the cable into your house, from a pole or underground?
Although we can get CityFibre, they have never dug up our road, just the roads near us so wondering how they would install.

Under the new PIA rules, they can use the existing infrastructure. So if there is an existing BT/Openreach duct to your house ( as ours has) they’ll run a micro duct up that and push the fibre afterwards. Some properties they’ll run the micro duct from an existing BT pole, or in some cases, install new poles.

[steveatesh]

I don’t need full fat speed, when CityFibre arrived in the street just before Xmas I decided just to go for the cheapest for 150mbs which was Octaplus. Paying £21 for 150, 18 month contract. My trepidation swiftly disappeared when they installed on the agreed date, switched it on and the stated speed was there.

The router they provided surprisingly covered my house from the garage so a bonus.

Up to now it’s been reliable and fast ….. no regrets so far.

(As an aside the install process was painless. They ran the fibres along existing ducts and into the house the same way, no road digging. The team put the router where I wanted too. Painless experience).