TV Won't Communicate to Internet

[Eric Mc]

I have a Philips TV which, up to now, has been working well with it's WiFi connection.

However, last night it seems to not want to communicate with the network - this is despite showing that it is connected to the network. Whenever I click on an app, such as iPlayer or You Tube, all I get are blue circles rolling around interminably.

I've tried resetting the router and resetting and swapping around various repeaters (I use DeVolo 500 repeaters) - all to no avail.

Any ideas or suggestions?

My computers and phone all have no trouble connecting to the internet.

[Forester1965]

Have you deleted the TV from the router and the WiFi connection from the TV? Perhaps try giving it a dedicated IP and see if changing the WiFi channel works?

I had a similar with with a fairly modern (2yr old ish) Samsung recently and, after trying just about everything, had to factory reset the TV, which solved it.

[Sciurus]

You may need to reset the TV to factory settings. A cursory internet search shows quite a few similar issues with Philips TVs’ but nothing definitive. I had something similar a while back but that was a Samsung TV.

Have you got a Firestick / Chromecast connected to the TV as well?

[dapprman]

Could be the apps - I had similar with iPlayer a few days back (also got a Philips TV set). Check they are up to date (accessing the app store will also show if it is the apps or your TV)

[JimbobVFR]

Have you properly restarted the TV, by which I mean actually power it down fully, turn off at the plug, leave for a minute or so and turn on from completely off.


I had a similar issue on mine before Christmas tried several things including the TV and lots of other things that didn't seem to help until I tried a full power down and restart. It's been fine ever since

Edited by JimbobVFR on Sunday 28th January 11:19

[NDA]

Why not try an ethernet cable from one of the Devolo's?

[Eric Mc]

NDA said:

Why not try an ethernet cable from one of the Devolo's?

Done that.

I'll try the full "switch off at the wall" routine as suggested above.

Thanks for the help so far everyone.

[camel_landy]

Eric Mc said:

Any ideas or suggestions?

Give up and just use the TV for a display for something like a Firestick or AppleTV.

The built-in 'Smart' stuff is crap. It's often poorly put together, on a budget and not only is it exceedingly noisy on the network, it ends up end-of-life very quickly.

Personally, I disable the built-in stuff on all my TVs and use the AppleTV boxes instead.

HTH

M

[Eric Mc]

I tried the "turn off at wall" routine - and it WORKED.

Thanks everyone for your help.

PH is still a good place, despite what some (including myself) think at times.

[camel_landy]

Eric Mc said:

I tried the "turn off at wall" routine - and it WORKED.

Welcome to the world of IT...

M

[Eric Mc]

I wonder if Fujitsu design the software

[sgrimshaw]

Eric Mc said:

I wonder if Fujitsu design the software

Given it was working welll up to now, I doubt that

[dapprman]

camel_landy said:

Give up and just use the TV for a display for something like a Firestick or AppleTV.

The built-in 'Smart' stuff is crap. It's often poorly put together, on a budget and not only is it exceedingly noisy on the network, it ends up end-of-life very quickly.

Personally, I disable the built-in stuff on all my TVs and use the AppleTV boxes instead.

HTH

M

Philips, like a few other manufacturers, now use Android for TV the the underlying system so there should be no need for 3rd party products unless you run out of space. Additionally you're not at risk of the likes of YoTube falling out of bed with a 3rd party product maker resulting in the YouTube app you're used to disappearing (happened twice to me, though first time I was not much of a YouTube watcher so was no issue on that occasion).

[camel_landy]

dapprman said:

Philips, like a few other manufacturers, now use Android for TV the the underlying system so there should be no need for 3rd party products unless you run out of space. Additionally you're not at risk of the likes of YoTube falling out of bed with a 3rd party product maker resulting in the YouTube app you're used to disappearing (happened twice to me, though first time I was not much of a YouTube watcher so was no issue on that occasion).

Weeellll... Other than the 'bloat-ware' of all the additional crap installed. Either way, you still eventually hit the obsolescence problem.

M

[dapprman]

camel_landy said:

Weeellll... Other than the 'bloat-ware' of all the additional crap installed. Either way, you still eventually hit the obsolescence problem.

M

No worse than my Fire sticks and my old one was so slow it couldn't actually install updates. Agree that there are apps I don't want or need, but I can hide them.
Having said that typical Google/YouTube for occasional adverts on the main screen.

[camel_landy]

dapprman said:

camel_landy said:

Weeellll... Other than the 'bloat-ware' of all the additional crap installed. Either way, you still eventually hit the obsolescence problem.

M

No worse than my Fire sticks and my old one was so slow it couldn't actually install updates. Agree that there are apps I don't want or need, but I can hide them.
Having said that typical Google/YouTube for occasional adverts on the main screen.

...but the point is that you can swap out the Firestick, AppleTV, etc... without having to bin the whole lot.

M

[Eric Mc]

I actually did buy a plug-in smart device for a small TV I use in my motorhome (or garden shed when working on my models). It's Android based but for some reason won't download any of the BBC apps. It says that they "aren't compatible with this device". Why should that be?

I use iPlayer and BBC Sounds a lot so that's a bit annoying.

The solution to this issue is to cast BBC radio and TV to the TV from my iPhone - via the plug-in stick.