I Phone 12 Battery replacement
Discussion
This is going to be a rant. I apologise in advance. Today, I tried to get the battery replaced today in my iPhone 12. It was in a non-apple-related shop's name, I won't say on here. I sent it in. They first tried to replace the said battery. However, I was told after 30 minutes the wrong battery and that I had to put my old one in again. To top it all off, they broke my screen and put a non-genuine screen in, making it unusable !! So now I have an iPhone with an old battery back in and a new screen that isn't compatible. The shop has ordered the right battery, but I am not happy. They tried to tell me that my phone had already got a non-genuine screen even though I bought it new from Apple and I have never needed a screen. also, my iPhone's Face ID isn't working.
I am afraid to go back. I have already paid for the battery replacement, and they told me not to worry. I don't need to pay for the screen; that was fine before it entered the shop. Should I get a refund? Due to their incompetence. ? Should I send it to Apple to get the battery and Screen replaced?
I am afraid to go back. I have already paid for the battery replacement, and they told me not to worry. I don't need to pay for the screen; that was fine before it entered the shop. Should I get a refund? Due to their incompetence. ? Should I send it to Apple to get the battery and Screen replaced?
That is a bit of nightmare for you. The cost of replacing the screen by Apple will be their out of warranty repair cost, which is £289 so I’m not sure that is viable.
How big/legitimate is the shop who have messed up? If it was me I would tell them to either take the phone to Apple to get a genuine replacement screen, replace it with a working iPhone 12, or you will take it yourself and raise a small claim against them to recover the money if they won’t reimburse you. This only really works if they are not some fly by night operation. The fact they are prepared to lie to you regarding the original screen being non original doesn’t bode well.
I know this is not particularly helpful now, but I would always choose Apple over these outfits for a battery replacement. For £85 you at least know the battery will be genuine and not some cheap Chinese copy, and they will fix it if they mess up.
How big/legitimate is the shop who have messed up? If it was me I would tell them to either take the phone to Apple to get a genuine replacement screen, replace it with a working iPhone 12, or you will take it yourself and raise a small claim against them to recover the money if they won’t reimburse you. This only really works if they are not some fly by night operation. The fact they are prepared to lie to you regarding the original screen being non original doesn’t bode well.
I know this is not particularly helpful now, but I would always choose Apple over these outfits for a battery replacement. For £85 you at least know the battery will be genuine and not some cheap Chinese copy, and they will fix it if they mess up.
misssinead said:
To top it all off, they broke my screen and put a non-genuine screen in
If you put a non-genuine screen in an iPhone then it will *always* display a warning that there is an 'unknown part' and there is no guarantee the phone will work correctly and even if it works now a future update might stop it working.https://support.apple.com/en-us/103256#:~:text=A%2...
So if the repairers broke it then they should pay to put it back as it was before, and that is either a genuine iPhone screen or paying for a replacement phone.
Even a genuine replacement Apple screen, battery or many other parts will flag when fitted and features will be disabled. Broadly speaking only Apple themselves can code replacement parts to your handset. If faceid is not working then they must have not taken the camera from your old screen. Apple parts are only available to their authorised repair centres so 3rd party shops will never be able to do a full repair.
A common thing is for them to fit cheaper LED screens instead of the original OLED.
A common thing is for them to fit cheaper LED screens instead of the original OLED.
Edited by dogbucket on Sunday 7th January 18:49
dogbucket said:
Broadly speaking only Apple themselves can code replacement parts to your handset.
It is perfectly possible for individuals or repairers to buy the parts from Apple themselves and these parts will not throw up error messages - https://support.apple.com/en-gb/self-service-repai...The issue is that the cost of the parts means it is pointless to go anywhere else than an Apple Store to get your phone repaired - £85 for a battery replaced by Apple or £49 for just the battery plus whatever a repairer would charge to fit it.
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