Ultrafast broadband

[SGirl]

I've finally had enough of Virgin Media. They cancelled my son's account because someone else at the property wanted to open an account - it's a block of flats, so it's entirely reasonable that more than one tenant would want an account. Despite the fact his account was fully paid-up and active, they then "attempted" to notify him that the account would be terminated. This notification consisted of one phone call, which failed because we were abroad on holiday at the time. Then they terminated his account with no further attempt at contact, or even a voicemail. They deem this to count as notification.

On phoning them today, they've very kindly offered to reduce the connection fee from £35 to £19. I've spent over an hour on the phone with them myself, because he's the type to agree to stuff for a quiet life, whereas I'm not afraid to kick backsides where it's deserved.

Needless to say, I am royally hacked off with Virgin. So much so, that I'm just going to dump Virgin for my business broadband as well. So what I want to know is - who is offering decent ultrafast broadband these days? With a reliable service and decent customer service? Is Giganet any good?

Cheers!

Edited by SGirl on Monday 2nd October 17:28

[heisthegaffer]

I always found BT to be very good albeit at my old house.

I'm with lit fibre. Seem good. 6m free as well. 1 gb connection

[SGirl]

heisthegaffer said:

I always found BT to be very good albeit at my old house.

I'm with lit fibre. Seem good. 6m free as well. 1 gb connection

I've been holding for Giganet's pre-sales service for 10 minutes, so I guess that's answered the question of whether they're any good. If they can't even be bothered keeping enough staff to run the pre-sales service efficiently!

Just checked - Lit Fibre isn't available here yet.

[heisthegaffer]

If you want a month free let me know and I'll Message you my details - we both get a refer a friend month free.

[randlemarcus]

I'm with Cuckoo. So far, the service has been excellent in terms of uptime, a year in with one outage for ten minutes, and that was in the middle of a power cut. Recommended, especially as you don't get a phone line bundled in. Have a code if you like the idea.

[jeremyc]

It all depends who has managed to roll out fibre in your area.

I'm with Community Fibre which has been excellent (replacing a woeful BT and an equally woeful interim Virgin Media service).

https://communityfibre.co.uk/

[SGirl]

Thanks chaps, I'll have a look at those.

TalkTalk seem to offer a service round here too, are they any good?

[jonathan_roberts]

SGirl said:

I've finally had enough of Virgin Media. They cancelled my son's account because someone else at the property wanted to open an account - it's a block of flats, so it's entirely reasonable that more than one tenant would want an account. Despite the fact his account was fully paid-up and active, they then "attempted" to notify him that the account would be terminated. This notification consisted of one phone call, which failed because we were abroad on holiday at the time. Then they terminated his account with no further attempt at contact, or even a voicemail. They deem this to count as notification.

On phoning them today, they've very kindly offered to reduce the connection fee from £35 to £19. I've spent over an hour on the phone with them myself, because he's the type to agree to stuff for a quiet life, whereas I'm not afraid to kick backsides where it's deserved.

Needless to say, I am royally hacked off with Virgin. So much so, that I'm just going to dump Virgin for my business broadband as well. So what I want to know is - who is offering decent ultrafast broadband these days? With a reliable service and decent customer service? Is Giganet any good?

Cheers!

Edited by SGirl on Monday 2nd October 17:28

You spent an hour on the phone to save £16.

[SGirl]

jonathan_roberts said:

You spent an hour on the phone to save £16.

No. £35 + 2 months of cancellation fee. And it’s not the money, it’s the principle. They can’t just go binning people’s accounts on a whim. They thought he’d be a soft touch because he’s a student.

[Captain_Morgan]

Andrews & Arnold or Zen

[SGirl]

Cheers!

Has anybody tried Factco?

[jonsp]

SGirl said:

Thanks chaps, I'll have a look at those.

TalkTalk seem to offer a service round here too, are they any good?

Gigabit with TalkTalk, installed in January and it's been faultless, got the first 3 months free. I work from home most of the week so with work + steaming TV I'm online pretty much all the time.

Funny thing a few mates said TalkTalk's crap but I've no complaints whatsoever and would recommend. Only thing is the wireless router they supply isn't ideal - gives ~30% reduction in speed. Connect your work PCs via ethernet if you can.

[xeny]

jonsp said:

igabit with TalkTalk, installed in January and it's been faultless, got the first 3 months free. I work from home most of the week so with work + steaming TV I'm online pretty much all the time.

Funny thing a few mates said TalkTalk's crap but I've no complaints whatsoever and would recommend. Only thing is the wireless router they supply isn't ideal - gives ~30% reduction in speed. Connect your work PCs via ethernet if you can.

To be fair, getting gigabit over wireless is pretty challenging - 700mbit is pretty good going if that is what you are getting.