Anyone tried Hyperoptic?

[AC43]

I'm currently running a BT-based broadband system; 75mbs, £28 a month. The speed is fine but the service has become irritatingly droppy over the last few weeks. To the extent that it wrote off half of Tuesday PM in terms of work.

I can now get twice that speed for £32 from Hyperoptic.

But is it stable? I've had Virgin in the past. Fast but too many drop outs for my liking.

Any users?

[nyt]

I've had 1Gb in a central London block for a few years. Some downtime but minor.

[HotJambalaya]

i've had it for years, seems great never really any problems.

The only thing is that its very like mobile phone contracts you fix in for 12 months then the price goes up. If you forget you're paying a high rate until you remember to message them and re-fix another 12 months

[wyson]

I use them. Best and most reliable connection I ever had, after I replaced their £12 router and changed the dns to googles. In 5 yrs had one 2 hr outage that was scheduled.

Speeds are top notch, its never slowed down (that I noticed or tested anyhow), it always works, all the time.

I’ve been working from home since Covid so use it all the time. Regularly did multi gig uploads and downloads without a hitch until my firm switched to cloud. Actually it became annoying, because of my connection, my colleagues used me as the heavy duty uploads to the servers guy.

Honestly if everything in life was this cheap, performant and reliable, I’d be a very happy man.

I’d advise to get the fastest connection that will saturate your available Wifi bandwidth. Its not much extra to pay with Hyperoptic and just makes the whole experience even more seamless.

Edited by wyson on Friday 29th September 18:11

[wyson]

Also in the early days, when I did struggle a bit because of their shiiiit freebie router and DNS issues with my own wifi equipment, I got through to their customer services within a few minutes and they were very helpful.

Total opposite CS experience compared to say Virgin, my previous ISP, who were dire. I’m sure you know the drill. Wait ages, get shunted between people who can’t help only to get transferred to another dept and given money off because a supposed 100mbps connection is delivering 2mbps with 10 second ping.

Edited by wyson on Friday 29th September 18:05

[bobthemonkey]

wyson said:

I use them. Best and most reliable connection I ever had, after I replaced their £12 router and changed the dns to googles.

Not used them myself, but know plenty who have; and the above rings true. Good base service, but particularly useless kit; even by most ISPs standards.

[Glasgowrob]

Use it for 2 of our offices in Glasgow

Both over deliver in terms of speed both down and up
In 2 years one planned outage of 4 hours that we were told about a month in advance and one minor Nighle
When we started with them that resolved inside a day

[AC43]

nyt said:

I've had 1Gb in a central London block for a few years. Some downtime but minor.

Thanks.

[AC43]

HotJambalaya said:

i've had it for years, seems great never really any problems.

The only thing is that its very like mobile phone contracts you fix in for 12 months then the price goes up. If you forget you're paying a high rate until you remember to message them and re-fix another 12 months

Good point. The 150mb offer is £32/month for the first year then £35 for the 2nd. Year three could get spendy although the price at my current supplier will also go up.

I suppose I'll always pay a 25% premium. But that's for what, in theory, is a superior product.

[AC43]

wyson said:

I use them. Best and most reliable connection I ever had, after I replaced their £12 router and changed the dns to googles. In 5 yrs had one 2 hr outage that was scheduled.

Speeds are top notch, its never slowed down (that I noticed or tested anyhow), it always works, all the time.

I’ve been working from home since Covid so use it all the time. Regularly did multi gig uploads and downloads without a hitch until my firm switched to cloud. Actually it became annoying, because of my connection, my colleagues used me as the heavy duty uploads to the servers guy.

Honestly if everything in life was this cheap, performant and reliable, I’d be a very happy man.

I’d advise to get the fastest connection that will saturate your available Wifi bandwidth. Its not much extra to pay with Hyperoptic and just makes the whole experience even more seamless.

Edited by wyson on Friday 29th September 18:11

Thanks, that's really good to hear. The drops I used to get on Virgin were infrequent but very irritating when they happened. That's why I stayed with an Openreach-based product here; it was veery stable.

But, as I say, it's recently degraded and I do so much Zoom these days I can't work properly with it when it's like that. If I have to give up on Zoom calls, 75% of the other stuff I need to access is also unavailable.

[AC43]

wyson said:

Also in the early days, when I did struggle a bit because of their shiiiit freebie router and DNS issues with my own wifi equipment, I got through to their customer services within a few minutes and they were very helpful.

Total opposite CS experience compared to say Virgin, my previous ISP, who were dire. I’m sure you know the drill. Wait ages, get shunted between people who can’t help only to get transferred to another dept and given money off because a supposed 100mbps connection is delivering 2mbps with 10 second ping.

Edited by wyson on Friday 29th September 18:05

Good to know thanks. What router did you use in the end?

[AC43]

Glasgowrob said:

Use it for 2 of our offices in Glasgow

Both over deliver in terms of speed both down and up
In 2 years one planned outage of 4 hours that we were told about a month in advance and one minor Nighle
When we started with them that resolved inside a day

Cool. Good to know.

[wyson]

AC43 said:

Good to know thanks. What router did you use in the end?

Got a previous version of this:

https://www.tp-link.com/uk/home-networking/wifi-ro...

Not sure about the most appropriate Wifi set up for your home, number of devices etc.

The Hyperoptic wall box is ethernet and plugs straight into the router, very straight forward.

[Newc]

Just chipping in with another thumbs up. Speed great, service great, price great.

I suspect they know that the majority of their customers will only use the hyperoptic router to confirm the connection is live, and will immediately replace it with something pro-sumery. So they supply a unit that they were given free with a Happy Meal.

[AC43]

wyson said:

AC43 said:

Good to know thanks. What router did you use in the end?

Got a previous version of this:

https://www.tp-link.com/uk/home-networking/wifi-ro...

Not sure about the most appropriate Wifi set up for your home, number of devices etc.

The Hyperoptic wall box is ethernet and plugs straight into the router, very straight forward.

At the moment, the line comes into a cupboard by the front door. I have a cable going from the (Vodafone) router into a wired Unifi system; I've got three repeaters spread about the place and a separate data-over-powerline setup for the shed/back garden.

So I'm not over-reliant on the router itself.

I'm more hoping that's it's all plug and play as the Unifi installer buggered off without giving me the system password. In theory the setup remains the same, it just connects to a different external data pipe. As long as the handshake is automatic I'll be fine. If not I'm in a tricky spot.

I'll ask my BIL - he's recently set a Unifi system.

[brickwall]

I had it in a previous flat.

It’s expensive, but absolutely worth it. Minimal downtime, lightning speeds. Get the 1gb connection and weapons-grade mesh WiFi system, and you’ll never have internet problems again. Joy.

[AC43]

brickwall said:

I had it in a previous flat.

It’s expensive, but absolutely worth it. Minimal downtime, lightning speeds. Get the 1gb connection and weapons-grade mesh WiFi system, and you’ll never have internet problems again. Joy.

I've got the internal stuff covered by 3 x Unifi Ubiquitis (although I might have to factory reset them; looking into that).

The combo should be awesome. Not sure I need more than 150 though - I've been managing on 75 for five years just fine. Maybe I could stretch to 500.

[wyson]

What are the specs of your ubiquity unify set up? If its 5 yrs old like you said in another thread, you are probably running Wifi 5, not sure 500mbps would be worth it unless you have a lot of users or your devices have wifi receivers that are better than 2x2, or you are etherneted in.

Edited by wyson on Saturday 30th September 11:29

[AC43]

wyson said:

What are the specs of your ubiquity unify set up? If its 5 yrs old like you said in another thread, you are probably running Wifi 5, not sure 500mbps would be worth it unless you have a lot of users or your devices have wifi receivers that are better than 2x2, or you are etherneted in.

Edited by wyson on Saturday 30th September 11:29

Hi again mate.

All I can see is that they're AC Lites. They went in 2018.

[xeny]

AC43 said:

Hi again mate.

All I can see is that they're AC Lites. They went in 2018.

Very, very best case they are good for about 750 mbit. There are some useful comparison graphs here https://evanmccann.net/blog/2021/9/unifi-speed-tes... .

Unifi 6 plus is worth considering as the nearest thing to a direct replacement if you look at the current product range.