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daydotz

Original Poster:

1,751 posts

167 months

Tuesday 22nd August 2023
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I reached out for help on the customer forum but got quite a enthusiastic response asking if my fibre connection was FTTC or FTTP which doesn't really help

I've had two tp link WDR3600 & VR600 over quite a few years have I assumed failed in the same way the Internet connection is still connected and the Wi-Fi connection is connected but theirs no Internet access for anything

when I started using fibre I had a open reach modem and a cable router when this failed I upgraded to a all In one vdsl modem

now I'm looking for a replacement I'm struggling to find any

is the done thing now use the ISP provided one & use a mesh system I assume with that you turn off the ISP's wifi use the mesh for the wifi


Mr Pointy

11,685 posts

165 months

Tuesday 22nd August 2023
quotequote all
I can't work out from your post what it is you're struggling to find. Start off with what connection you have into your house - is it a fibre or a copper cable.

camel_landy

5,050 posts

189 months

Tuesday 22nd August 2023
quotequote all
Mr Pointy said:
I can't work out from your post what it is you're struggling to find. Start off with what connection you have into your house - is it a fibre or a copper cable.
Same here...

But if you're troubleshooting, test and make sure you can get a working connection when plugged into the ISP provided router/hub (after rebooting it).

- If you can get a connection, the problem is with your network.
- If you can't get a connection, the problem is with the ISP and needs reporting to them.

HTH

M

RizzoTheRat

25,822 posts

198 months

Tuesday 22nd August 2023
quotequote all
If your modem/router has wifi built in, make sure it's turned on, unplug any other ethernet connections from it, reboot, and then see what connection you have (or plug in a single ethernet device to test it if it doesn't have built in wifi.


daydotz said:
is the done thing now use the ISP provided one & use a mesh system I assume with that you turn off the ISP's wifi use the mesh for the wifi
More or less for some people. Depends how big an area you're trying to cover, in my old house the ISP's supplied mode and inbuilt wifi worked fine. In my current house I needed more wifi range so I use my ISP's device as modem and router but with the Wifi turned off and "mesh" nodes for wifi, but using ethernet to connect back to the router. If you can run ethernet cables it's always going to be a better solution than relying on wifi for the backhaul.
If you want to go the whole hog you put thier device to passthrough mode so it's only a modem, and use your own device as a router.

Edited by RizzoTheRat on Tuesday 22 August 09:58