BT Smart Hub 2 - reboot required (sometimes)
Discussion
Just a reminder..
I've had a couple of silly faults that have wasted a fair amount of time.
Some months ago, one of our smart plugs stopped responding. Cue plenty of time checking if it would work at all, swapping out for another trying to get it to talk to Alexa etc etc. Then finding my phone had gone off line. Then using a wifi sniffer, finding I had no 2.4 wifi, but looking at the router devices on line all seemed OK? Ran out of ideas.
Then yesterday our wired phone packed up. Would receive calls OK, but couldn't pick up dial tone and dial out. We're VOIP only now, the phones are plugged into the VOIP port on the router. Apart from a BT wifi connected phone, that was still working OK. Tested phone batteries. Plugged into different sockets, including direct into router socket. No good. Ran out of ideas.
Both of these faults - months apart were fixed by rebooting the router. Power cycle reset, system comes back on line and everything works just fine.
So - the message is that the BT Smart Hub, can develop random faults. Save yourself time and try switching it off and on again first!
I've had a couple of silly faults that have wasted a fair amount of time.
Some months ago, one of our smart plugs stopped responding. Cue plenty of time checking if it would work at all, swapping out for another trying to get it to talk to Alexa etc etc. Then finding my phone had gone off line. Then using a wifi sniffer, finding I had no 2.4 wifi, but looking at the router devices on line all seemed OK? Ran out of ideas.
Then yesterday our wired phone packed up. Would receive calls OK, but couldn't pick up dial tone and dial out. We're VOIP only now, the phones are plugged into the VOIP port on the router. Apart from a BT wifi connected phone, that was still working OK. Tested phone batteries. Plugged into different sockets, including direct into router socket. No good. Ran out of ideas.
Both of these faults - months apart were fixed by rebooting the router. Power cycle reset, system comes back on line and everything works just fine.
So - the message is that the BT Smart Hub, can develop random faults. Save yourself time and try switching it off and on again first!
Paul Drawmer said:
Just a reminder..
I've had a couple of silly faults that have wasted a fair amount of time.
Some months ago, one of our smart plugs stopped responding. Cue plenty of time checking if it would work at all, swapping out for another trying to get it to talk to Alexa etc etc. Then finding my phone had gone off line. Then using a wifi sniffer, finding I had no 2.4 wifi, but looking at the router devices on line all seemed OK? Ran out of ideas.
Then yesterday our wired phone packed up. Would receive calls OK, but couldn't pick up dial tone and dial out. We're VOIP only now, the phones are plugged into the VOIP port on the router. Apart from a BT wifi connected phone, that was still working OK. Tested phone batteries. Plugged into different sockets, including direct into router socket. No good. Ran out of ideas.
Both of these faults - months apart were fixed by rebooting the router. Power cycle reset, system comes back on line and everything works just fine.
So - the message is that the BT Smart Hub, can develop random faults. Save yourself time and try switching it off and on again first!
It's always worth giving home grade network gear at least a soft boot every now and then. I reboot my HomeHub 5 every 6-8 weeks or so - seems to keep a lot of weird internet problems at bay. I do the attached Whole Home mesh network at the same time (got the Mesh thanks to crashing problems with the Hubs wifi).I've had a couple of silly faults that have wasted a fair amount of time.
Some months ago, one of our smart plugs stopped responding. Cue plenty of time checking if it would work at all, swapping out for another trying to get it to talk to Alexa etc etc. Then finding my phone had gone off line. Then using a wifi sniffer, finding I had no 2.4 wifi, but looking at the router devices on line all seemed OK? Ran out of ideas.
Then yesterday our wired phone packed up. Would receive calls OK, but couldn't pick up dial tone and dial out. We're VOIP only now, the phones are plugged into the VOIP port on the router. Apart from a BT wifi connected phone, that was still working OK. Tested phone batteries. Plugged into different sockets, including direct into router socket. No good. Ran out of ideas.
Both of these faults - months apart were fixed by rebooting the router. Power cycle reset, system comes back on line and everything works just fine.
So - the message is that the BT Smart Hub, can develop random faults. Save yourself time and try switching it off and on again first!
I also try to give the mini 4-port ethernet hubs and Powerline plugs that I use hard (power off/on) boots whenever I can remember to do it.
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