Network Errors on wifi
Discussion
Hi I have a wifi camera and the connection is pretty slow and notifications are coming through sometimes minutes later.
I logged an incident with the company (Eufy - Anker), and they suggested removing and readding the device to wifi and that there are a lot of network errors, asking if I have a stable network. Well its on Virgin with 650mb download 40odd upload and stability isn't usually an issue.
So is there much I can do about network errors without changing router, and it feels like they are just offloading errors caused by poor coding, to the network supplier?
thanks
I logged an incident with the company (Eufy - Anker), and they suggested removing and readding the device to wifi and that there are a lot of network errors, asking if I have a stable network. Well its on Virgin with 650mb download 40odd upload and stability isn't usually an issue.
So is there much I can do about network errors without changing router, and it feels like they are just offloading errors caused by poor coding, to the network supplier?
thanks
It's most likely your wifi that's causing the issue rather than the connection to the Internet. Are you using the SuperHub for wifi? It's not great especially if the camera is some distance away.
You might want to change it for a mesh network and put one of the hubs near the camera. I have these (and VM broadband). They've been rock solid in the year that I've had them. Disable the VM wifi and set them up with the same name and password.
You might want to change it for a mesh network and put one of the hubs near the camera. I have these (and VM broadband). They've been rock solid in the year that I've had them. Disable the VM wifi and set them up with the same name and password.
Corso Marche said:
One possibility with that proximity is that the camera might connect to your 5.0Ghz wifi - but that connection will be spotty and crappy though a wall.
Easiest solution is to turn off the 5Ghz wifi, and leave the 2.4Ghz wifi network as the only wifi network available to connect to.
I believe the cams are 2.4 only. Assume it won't conflict?Easiest solution is to turn off the 5Ghz wifi, and leave the 2.4Ghz wifi network as the only wifi network available to connect to.
Fore Left said:
It's most likely your wifi that's causing the issue rather than the connection to the Internet. Are you using the SuperHub for wifi? It's not great especially if the camera is some distance away.
You might want to change it for a mesh network and put one of the hubs near the camera. I have these (and VM broadband). They've been rock solid in the year that I've had them. Disable the VM wifi and set them up with the same name and password.
which mesh are you using?You might want to change it for a mesh network and put one of the hubs near the camera. I have these (and VM broadband). They've been rock solid in the year that I've had them. Disable the VM wifi and set them up with the same name and password.
bonerp said:
Corso Marche said:
One possibility with that proximity is that the camera might connect to your 5.0Ghz wifi - but that connection will be spotty and crappy though a wall.
Easiest solution is to turn off the 5Ghz wifi, and leave the 2.4Ghz wifi network as the only wifi network available to connect to.
I believe the cams are 2.4 only. Assume it won't conflict?Easiest solution is to turn off the 5Ghz wifi, and leave the 2.4Ghz wifi network as the only wifi network available to connect to.
bonerp said:
Fore Left said:
It's most likely your wifi that's causing the issue rather than the connection to the Internet. Are you using the SuperHub for wifi? It's not great especially if the camera is some distance away.
You might want to change it for a mesh network and put one of the hubs near the camera. I have these (and VM broadband). They've been rock solid in the year that I've had them. Disable the VM wifi and set them up with the same name and password.
which mesh are you using?You might want to change it for a mesh network and put one of the hubs near the camera. I have these (and VM broadband). They've been rock solid in the year that I've had them. Disable the VM wifi and set them up with the same name and password.
Fore Left said:
thanks - eufy are now saying their cameras don't work well with mesh wifi!bonerp said:
Fore Left said:
thanks - eufy are now saying their cameras don't work well with mesh wifi!I suspect lies from eufy…
Does your camera have a physical network port? Then drill a hole through the wall.
A mesh wouldn't help in this situation as you're right next to the router anyway (depending on how much the wall is attenuating the signal it could be too close - you might find moving the router a metre of two away from the camera will actually help).
If I made security cameras I'd be saying they don't support meshes as well. A good mesh well configured will increase latency, a bad one, or a badly configured one, will increase jitter and reduce bandwidth - neither of which you want in a video feed.
A mesh wouldn't help in this situation as you're right next to the router anyway (depending on how much the wall is attenuating the signal it could be too close - you might find moving the router a metre of two away from the camera will actually help).
If I made security cameras I'd be saying they don't support meshes as well. A good mesh well configured will increase latency, a bad one, or a badly configured one, will increase jitter and reduce bandwidth - neither of which you want in a video feed.
maffski said:
Does your camera have a physical network port? Then drill a hole through the wall.
A mesh wouldn't help in this situation as you're right next to the router anyway (depending on how much the wall is attenuating the signal it could be too close - you might find moving the router a metre of two away from the camera will actually help).
If I made security cameras I'd be saying they don't support meshes as well. A good mesh well configured will increase latency, a bad one, or a badly configured one, will increase jitter and reduce bandwidth - neither of which you want in a video feed.
no its wireless. Still having significant delays. If I find the mesh does nothing, it'll be returned. Tried moving the router - thanks for the tip. Pretty much the same though.A mesh wouldn't help in this situation as you're right next to the router anyway (depending on how much the wall is attenuating the signal it could be too close - you might find moving the router a metre of two away from the camera will actually help).
If I made security cameras I'd be saying they don't support meshes as well. A good mesh well configured will increase latency, a bad one, or a badly configured one, will increase jitter and reduce bandwidth - neither of which you want in a video feed.
Its a Virgin Hub 5 and must do auto updates as can find no option to update,
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