Password and access: IT guy in hospital
Discussion
Mate runs a small one-man business. He's pretty useless with IT and admin so has been using an external one-man IT consultant for web hosting, etc, who appears to have kept key info to himself including access emails, passwords and the like - presumably to force clients to pay him to do stuff.
Either way, said IT guy is in hospital and from what I understand, is unlikely to last long.
My mate needs to access his websites and his Microsoft account needs renewing but he can do neither because as far as they are concerned, my mate is not their customer, the IT guy is.
Has anyone faced this themselves and if so, what are the workarounds needed?
TIA.
Either way, said IT guy is in hospital and from what I understand, is unlikely to last long.
My mate needs to access his websites and his Microsoft account needs renewing but he can do neither because as far as they are concerned, my mate is not their customer, the IT guy is.
Has anyone faced this themselves and if so, what are the workarounds needed?
TIA.
I’d be working on a plan for what to do if he can never get the passwords.
So setting up a new email account and migrating over whilst he still has access. Using a crawler to pull website content off etc. it’s not perfect, but better than wasting time chasing for something he might not get, and then still having the same problem but with an expired MS account.
And he obviously now knows what to do in the future…
So setting up a new email account and migrating over whilst he still has access. Using a crawler to pull website content off etc. it’s not perfect, but better than wasting time chasing for something he might not get, and then still having the same problem but with an expired MS account.
And he obviously now knows what to do in the future…
Is the IT guy a bloke he knows or a legitimate company, registered and all set up etc.
Given your mate now faces real world problems with his business, I would have thought he might have some legal recourse.
I'd be getting my facts together either professionally or via google: https://www.google.com/search?q=it+support+company...
And then perhaps approaching this with the IT guy.
If he's anything like legit, he really shouldn't be doing this!
If he's a back street fella operating out of his mums back bedroom, your mate has learned a very important lesson!
Given your mate now faces real world problems with his business, I would have thought he might have some legal recourse.
I'd be getting my facts together either professionally or via google: https://www.google.com/search?q=it+support+company...
And then perhaps approaching this with the IT guy.
If he's anything like legit, he really shouldn't be doing this!
If he's a back street fella operating out of his mums back bedroom, your mate has learned a very important lesson!
I'm with CheesecakeRunner - damage limitation is the name of the game at the moment. Get alternatives up and running.
If the existing IT support person is knocking on death's door, you can have all the legal stuff in the world prepared but it's not going to help.
If the existing IT support person is knocking on death's door, you can have all the legal stuff in the world prepared but it's not going to help.
Edited by Harpoon on Wednesday 26th July 09:35
What exactly has he been doing?
Most bigger providers will have a process in place to allow access if its a LTD etc. This usually involves a director providing ID or using a 3rd party company to verify their identity.
Google has a process I think its called something like verified ownership change.
Most bigger providers will have a process in place to allow access if its a LTD etc. This usually involves a director providing ID or using a 3rd party company to verify their identity.
Google has a process I think its called something like verified ownership change.
Thanks chaps. Have sent a link to this thread to him.
I did establish that for Microsoft, there's a custodian of records who you can contact. They normally deal with enabling access to the systems of deceased relatives but they may be able to help - though would imagine a wall of impenetrable security layers awaits.
I did establish that for Microsoft, there's a custodian of records who you can contact. They normally deal with enabling access to the systems of deceased relatives but they may be able to help - though would imagine a wall of impenetrable security layers awaits.
dundarach said:
Is the IT guy a bloke he knows or a legitimate company, registered and all set up etc.
Given your mate now faces real world problems with his business, I would have thought he might have some legal recourse.
Just a one-man consultant. Properly set up as Ltd company but essentially just the bloke in a bedroom. I've been on at my mate for years about this saying he needs passwords and access rights. Given your mate now faces real world problems with his business, I would have thought he might have some legal recourse.
dundarach said:
Is the IT guy a bloke he knows or a legitimate company, registered and all set up etc.
Given your mate now faces real world problems with his business, I would have thought he might have some legal recourse.
Legal recourse with a terminally ill bloke aint going to get you email passwords though is it!Given your mate now faces real world problems with his business, I would have thought he might have some legal recourse.
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